Windward Ford of Hawaii

Horrible service and bad communication skills. Wrong part was ordered. Parts were missing after service (fender clip and broken screw). Waiting on 5 months to get warrantied item to be fixed. Wrong part was ordered. Parts were missing after service (fender clip and broken screw). Waiting on 5 months to get warrantied item to be fixed. More

The service was done in shorter time than expected. I was kept informed of the progress of the repairs . I worked with the service department, which is not listed below. Also, the staff names have I was kept informed of the progress of the repairs . I worked with the service department, which is not listed below. Also, the staff names have changed for those in the other departments. This section needs regular updates. More

I was suprized by a charge that was not told to me during the drop off of the vehicle. I need to go on online and find out why this service was needed. I appriciate the work that was done but would have like the drop off of the vehicle. I need to go on online and find out why this service was needed. I appriciate the work that was done but would have liked to know about ahead of time. I live in town just 1 mile from Honolulu Ford but I choose to drive 10 miles to Kailua for my service. More

Great service crew. Very helpful and willing to assist. Helped facilitate a battery issue quickly. Very helpful and willing to assist. Helped facilitate a battery issue quickly. More

Although the service department was very busy, the representatives found a way to diagnose my vehicle as quickly as possible. They serviced my vehicle more than 2 weeks earlier than my scheduled appo representatives found a way to diagnose my vehicle as quickly as possible. They serviced my vehicle more than 2 weeks earlier than my scheduled appointment. More

Great to work with. Very accommodating and courteous. Would recommend them to purchase Ford products. Very accommodating and courteous. Would recommend them to purchase Ford products. More

Courteous and professional. Ensured my service time was prompt so I could make a medical appointment. Ensured my service time was prompt so I could make a medical appointment. More

Really the first time ever that we had a poor experience. Something that should have taken 15 minutes (given a 1.5 hour estimate) took 3 hours. Service dept decided to take lunch before even touching our car Something that should have taken 15 minutes (given a 1.5 hour estimate) took 3 hours. Service dept decided to take lunch before even touching our car. Poor communication. Just awful. Don’t know what happened since the last time we were there. Perhaps, a change in management? More

This pains me to write but after this last time with this service center I don’t think we will return unfortunately. The piece they replaced did not stay in and this time nearly destroyed my sunroof cover. I service center I don’t think we will return unfortunately. The piece they replaced did not stay in and this time nearly destroyed my sunroof cover. I will now need to fix it on my own or find another place that can. I do appreciate that they did the right thing and replaced the part that was lost by the service center some time back and that they got the car back in a timely manner but it was as though they didn’t even try to get it to fit correctly and had they fully broken my sunroof I would not have been able to afford the repair. It makes me sad to write this because everyone is really nice there. More

Excellent service. Always kept informed regarding vehicle and parts status. Staff is very personable and professional. Always kept informed regarding vehicle and parts status. Staff is very personable and professional. More