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Windward Ford of Hawaii
Kailua, HI
1,016 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,016 Reviews of Windward Ford of Hawaii
July 26, 2023
Terrible experience. Charged me for parts for a recall, tried to replace parts that would be covered by the warranty after another couple of months. Then replaced a rear Charged me for parts for a recall, tried to replace parts that would be covered by the warranty after another couple of months. Then replaced a rear windshield wiper saying I had authorized it when it never happened. I emailed the service manager and the general manager, using email addresses on their website, and neither one was valid. More
by JasonP808
Verified CustomerEmployees Worked With
Jeff (service rep) and JR (service manager)
July 26, 2023
Every time I go there they put a ding in my vehicle. My newest truck had no dings and I even pointed it out when dropping off my truck. Of course a new ding when I picked it up. My newest truck had no dings and I even pointed it out when dropping off my truck. Of course a new ding when I picked it up. More
by Lmickelson54
Employees Worked With
Service
July 25, 2023
My brake lites wouldn't turn off 07/13/23. I left my car to fix and my battery was drained and had to buy another one. Why didn't they disconnect the battery while waiting to fix the car. 600 I left my car to fix and my battery was drained and had to buy another one. Why didn't they disconnect the battery while waiting to fix the car. 600.00 is no small amount. I had to borrow a car. Very inconvenient. More
by gdphawaii
Employees Worked With
Will Soong
July 25, 2023
I had a recall on my '97 F-150 for some reason and the stupid VPC wouldn't allow me to ship my truck home because of a risk of the truck bursting into flames sitting still. So, I called Honolulu and Cutte stupid VPC wouldn't allow me to ship my truck home because of a risk of the truck bursting into flames sitting still. So, I called Honolulu and Cutter Ford, both unable to take me in for a repair. I drove to Winward and they took me right then and there and told me they were required to fix my truck. They had me bring it around and it was completed by 1500 that very day. Excellent customer service and the lead service rep was very kind and understanding. They allowed me to get my truck on the boat home the very next day. Very grateful Winward, thank you! More
by SAMPSON.IAN33
Employees Worked With
Lead service representative
July 25, 2023
Good selection of cars. My salesman Austin was well informed and helpful. Also the finance person was excellent My salesman Austin was well informed and helpful. Also the finance person was excellent More
by drholley83
Employees Worked With
Austin my salesman, JR Serna, Guy Mello, Robert Barnes
July 25, 2023
Great experience here. They worked with me and I was able get a great vehicle. I will definitely be recommending this dealership to anyone looking for their perfect vehicle They worked with me and I was able get a great vehicle. I will definitely be recommending this dealership to anyone looking for their perfect vehicle. More
by allisontucker2000
Employees Worked With
Amanda, Guy Mello
July 24, 2023
My 81 year old mom went in to have the tire pressure sensors checked the service man raised his voice at her she panicked and got confused she ended up with an oil change a full service and a 625$ bill sensors checked the service man raised his voice at her she panicked and got confused she ended up with an oil change a full service and a 625$ bill the worst service ever the oil was changed 2 months prior I will never recommend Windward fire to anyone ever again I will be spreading the word More
by ddavi75732
Employees Worked With
Wil service department
