Windward Ford of Hawaii

Wonderful service from John John was so pleasant and he is so courteous. He was quick to acknowledge me when I approached the counter. He certainly is an asset to your company. H John was so pleasant and he is so courteous. He was quick to acknowledge me when I approached the counter. He certainly is an asset to your company. He was patient in answering my questions and told me what I need to do for the future. More

Rocky start but decent ending My Escape has been in the dealership 3X since July 2019 and FINALLY...the problem was fixed. I am very grateful that Kyle is now working at Windward, My Escape has been in the dealership 3X since July 2019 and FINALLY...the problem was fixed. I am very grateful that Kyle is now working at Windward, he knows how clients should be treated and is great at communicatiion THANK YOU FOR HIRING HIM! I think after your service department realized the liability of letting me leave your dealership with failing brakes, they stepped up the service and got the repairs done. I thank JR for calling me and explaining the repair process and what changes to expect. So far.....the brakes are working. NO ONE should ever have to go through what I went through to get my brakes fixed. More

Shop around I may just be sheltered from the harsh realities of repair costs, but I absolutely cannot believe that air conditioning and brakes repair would cost o I may just be sheltered from the harsh realities of repair costs, but I absolutely cannot believe that air conditioning and brakes repair would cost over $3,600. After talking to my friends about the work that was done, I felt more and more like I was ripped off. Lesson learned for sure - next time I will shop around. The silver lining is that I got to see Tai, a lot attendant that has been there forever, he always makes me feel at home and like a valued customer :) More

Oil Change Saturday AM oil change. Fit me in without an appointment. Waited for an hour and a half which is below average for an oil change. Still I appreciated Saturday AM oil change. Fit me in without an appointment. Waited for an hour and a half which is below average for an oil change. Still I appreciated them fitting me in. More

Happy Customer! It as like being "home" first class treatment from the moment I arrived and waited for the mechanics to diagnose and "fix" my problem quickly! It as like being "home" first class treatment from the moment I arrived and waited for the mechanics to diagnose and "fix" my problem quickly! More

Service center was excellent They always do quality work in a short time. I will drop my truck off expecting to get it back much later in the day, these guys will have my truck do They always do quality work in a short time. I will drop my truck off expecting to get it back much later in the day, these guys will have my truck done within a couple hours so I’m always stoked More

Windward Ford Service They did such a great job! Kyle called me everyday to make sure I was updated on the whereabouts of my vehicle. He also quickly put me in a rental, an They did such a great job! Kyle called me everyday to make sure I was updated on the whereabouts of my vehicle. He also quickly put me in a rental, and caught problems with my car that were covered by my warranty to prevent me from having to come back again. They were great! More

35,000-mile checkup The 35,000-mile checkup went in a timely manner. I was told that all checked out fine (as I anticipated), but was warned that the transmission fluid The 35,000-mile checkup went in a timely manner. I was told that all checked out fine (as I anticipated), but was warned that the transmission fluid would need changing in the near future. When I learned that there would be no warning indicator for that, I asked to have the change done on the spot and was serviced cheerfully and promptly. More

F-150 Dream Truck A big mahalo to the team at Windward Ford for helping me secure my dream truck with minimal hassles and BS. I really appreciated the efficient process A big mahalo to the team at Windward Ford for helping me secure my dream truck with minimal hassles and BS. I really appreciated the efficient process. More

My new "go to" for Vehicles. Mahalo Windward FORD! Great staff, mellow environment. I felt at ease throughout the buying process. I couldn't be happier with choosing Windward Ford over the other 2 Ford Great staff, mellow environment. I felt at ease throughout the buying process. I couldn't be happier with choosing Windward Ford over the other 2 Ford dealers. My family will be back next year for a new vehicle again (wife's car). I will certainly recommend Windward Ford to my friend's and family. Mahalo and Aloha! More