Windward Ford of Hawaii

Excellent Service Matthew, from the Service department was who I had my most interaction with. During his interacts with me on several issues he was extremely Cordial, Matthew, from the Service department was who I had my most interaction with. During his interacts with me on several issues he was extremely Cordial, timely and forthright! His actions were the epitome of customer service! More

So thankful for Andrew! No pressure sales... Andrew listened to our needs and answered all of our questions. Don shared all of the different packages and customized it to mee No pressure sales... Andrew listened to our needs and answered all of our questions. Don shared all of the different packages and customized it to meet our needs. Would definitely come back. More

amazing job professional and yet courteous... my oil change was done in no time, and he also advise about another problem that I might be able to make another app professional and yet courteous... my oil change was done in no time, and he also advise about another problem that I might be able to make another appointmen to check it out... very knowledgable and caring about us.. thank you....hana hou!!!!! More

Great service experience ! The service experience was great! Junior & Mike were courteous & explained all aspects of my visit. My wife Patti and myself will be happy to have The service experience was great! Junior & Mike were courteous & explained all aspects of my visit. My wife Patti and myself will be happy to have both of our 2016 Mustang and 2013 Fusion serviced here in the future. More

My experience at windward Ford Don is awesome! Very professional,dependable,caring and passionate about taking care his customers. Ken is great! He gets the job done. Very inform Don is awesome! Very professional,dependable,caring and passionate about taking care his customers. Ken is great! He gets the job done. Very informative about his vehicles. More

Under staffed unable to keep scheduled commitments. not informing clients that there car was not worked on until 4 to 6 hours after drop off. Not just once but 3 ti unable to keep scheduled commitments. not informing clients that there car was not worked on until 4 to 6 hours after drop off. Not just once but 3 times in a row for us. up charging cost on project that have been spec for parts and labor. They claim something was missed in the first inspection and the next tech found a problem with the job.Your techs must do the inspection right the first time, not a month later after the part comes in and the job is in progress. the list goes on. More

Service and communication The service rep , John K communicated several times with my husband and myself making sure that the rental company and Ford were on the same page. He The service rep , John K communicated several times with my husband and myself making sure that the rental company and Ford were on the same page. He let us know what the costs were and what was covered by warranty. And how long it would take . He was friendly and knowledgeable. I More

They were quick and they even washed my truck John called and updated me on what they were doing to my truck. I took it there to be serviced and they found a safety recall and took care of that to John called and updated me on what they were doing to my truck. I took it there to be serviced and they found a safety recall and took care of that to More

Great customer service Windward Ford of Hawaii provides great customer service. The sales staff are very approachable and friendly. It's great that they have shifted their s Windward Ford of Hawaii provides great customer service. The sales staff are very approachable and friendly. It's great that they have shifted their sales approach of "wheeling and dealing" with customers to working the "numbers" with you! I also liked that they had a better selection of new vehicle inventory compared to other local Ford dealerships. It was a one stop shop!!! I'd definitely recommend Windward Ford Hawaii! More

Listened well and showed persistence The service department listened (and believed me on an issue that occurred intermittently). They persisted until the problem was solved. Thanks for The service department listened (and believed me on an issue that occurred intermittently). They persisted until the problem was solved. Thanks for the excellent service. More