Windward Ford of Hawaii

Improved Service I'm giving this past service appointment a 5 star rating. John provided great service, and restored our satisfaction in dealing with this dealership I'm giving this past service appointment a 5 star rating. John provided great service, and restored our satisfaction in dealing with this dealership under the new ownership. Together, my husband and I have purchased 6 vehicles at this location, with this last one under the new ownership/management. The service we've received prior to this past visit under the new ownership/management was WAY less than satisfactory, and we had decided this would be the last vehicle we buy and service from there. From making the appointments to dealing with the service staff, customer service had seriously deteriorated. The only reason we still visit this particular dealership is to service our vehicle that we bought it from this dealer and because it's currently under an extended service warranty. If the service we receive continues to be satisfactory, we just might continue to service our vehicle there and buy the next new vehicle there as well. More

Excellent Customer Service Initially I had a difficult time getting in touch with the service department to make an appointment. Whoever was in charge of returning my call to m Initially I had a difficult time getting in touch with the service department to make an appointment. Whoever was in charge of returning my call to make an appointment did not return my calls. I called on two different days. I decided to walk in and request an appointment to take care of the safety recall, regular service for my care and a safety check. At first it didn't seem like I would be able to get all things done in one appointment but the agent made it happen. On the day of my appointment, the agent greeted me by my name. He then made sure I got a ride home. My car was complete before I anticipated. When the agent called he asked if I wanted a ride back to the dealership. I took up his offer. When I picked up my car, the agent went over with me what work they did and what more I was going to need soon. I was also very pleased to see that my car was washed. Yeah! More

Professional, fast and friendly. Brought my vehicle in for an oil change service and tire rotation. The service was quick and included other fluid, battery and tire inspections. And t Brought my vehicle in for an oil change service and tire rotation. The service was quick and included other fluid, battery and tire inspections. And the washed my car. Great job! More

Safety recall JR and John were great, no problems at all. Dropped off my truck with JR and picked it up with John and everything was completed as promised. I even g JR and John were great, no problems at all. Dropped off my truck with JR and picked it up with John and everything was completed as promised. I even got popcorn when I picked up my truck! More

replace air bag and repairs John in service was friendly and efficent.I was kept up to date on the repairs that might be necessary, what they cost and when the would be done. Th John in service was friendly and efficent.I was kept up to date on the repairs that might be necessary, what they cost and when the would be done. The whole experiance was excellant. More

Safety Recall This was a safety recall service. It was handled very professionally. I left the vehicle in the morning and they called me when it was ready. No issue This was a safety recall service. It was handled very professionally. I left the vehicle in the morning and they called me when it was ready. No issues. More

Best Dealership Easy transaction. No sales pressure. No hidden fees. The only car dealership I found so far with no dirty tactics. All staffs are great. They show yo Easy transaction. No sales pressure. No hidden fees. The only car dealership I found so far with no dirty tactics. All staffs are great. They show you all of your options and make you decide which one would work for you best. Would definetely come back for my next vehicle purchase and recommend to all my friends & family. More

No complaints. I always take my car here. Easy to make an appointment, not a long wait. It’s good service, everyone is friendly. I have no complaints. I always take my car here. Easy to make an appointment, not a long wait. It’s good service, everyone is friendly. I have no complaints. More

MY REVIEW EXCELLENT SERVICE EXPERIENCE, PROMPT,RELIABLE,ATTENTION TO DETAIL,VERY GOOD WITH RECALL SERVICE,FOLLOWUPS. SINCE I HAVE BEEN PATRONIZING WINDWARD FOR EXCELLENT SERVICE EXPERIENCE, PROMPT,RELIABLE,ATTENTION TO DETAIL,VERY GOOD WITH RECALL SERVICE,FOLLOWUPS. SINCE I HAVE BEEN PATRONIZING WINDWARD FORD, I ALWAY USE WINDWARD FORD'S SERVICE DEPARTMENT FOR MY EVERY SERVICE NEEDS.GOOD JOB GUYS,THANK YOU VERY MUCH! More

Great service The area is clean and the staff is very helpful. My service representative kept me updated as to when my car would be done and when it underwent a wa The area is clean and the staff is very helpful. My service representative kept me updated as to when my car would be done and when it underwent a warranty repair assisted with my rental car. More