Windward Ford of Hawaii - Service Center

Let me start out by saying I’ve been in the service business. All my life, I am 62 years old, I felt like I was the enemy, the whole time,, I was told things that I didn’t believe, you folks had my tru business. All my life, I am 62 years old, I felt like I was the enemy, the whole time,, I was told things that I didn’t believe, you folks had my truck for six weeks And I was told that the technician that was working on my truck had Covid, he was out sick, blah blah blah, and then when I came to pick up my truck, I looked at the receipt, and there was a total of six hours of labor to fix my truck, but yet you had it for six weeks More

Marina was great. Efficient, personable, very helpful. Seemed to be a rather busy day but she was great. Efficient, personable, very helpful. Seemed to be a rather busy day but she was great. More

Great Service Department and Alaina excellent service advisor! Job done on time and done right. advisor! Job done on time and done right. More

The service was very professional and timely considering the service required. They accommodated my needs. the service required. They accommodated my needs. More

My last two services at Windward Ford were terrible. Not sure if management has changed but extremely poor service and would not recommend to anyone. Not sure if management has changed but extremely poor service and would not recommend to anyone. More

Marina was wonderful. She is a great addition to the service department. She listened and asked questions She is a great addition to the service department. She listened and asked questions More

Marina was great to work with. She followed up well and updated us throughout the repair process. Mahalo for your assistance. She followed up well and updated us throughout the repair process. Mahalo for your assistance. More

Windward Ford promptly reached out to me in regards to my concerns. And we successfully came to a resolution. I really do appreciate their proactiveness. concerns. And we successfully came to a resolution. I really do appreciate their proactiveness. More

We received excellent help from Marina Reyes and the service crew at Windward Ford for our 2022 Edge lift gate problem. They were very patient with our multiple visits to solve this problem. Thanks, Mi service crew at Windward Ford for our 2022 Edge lift gate problem. They were very patient with our multiple visits to solve this problem. Thanks, Mike and Mary More

I have purchased several vehicles at Windward Ford. I return because of the courteous and attentive service both before and after the transaction. I return because of the courteous and attentive service both before and after the transaction. More