Windward Ford of Hawaii - Service Center

The dealership was very conscious of our time and never overpromised. They took our vehicle and repaired the warranty item very quickly. overpromised. They took our vehicle and repaired the warranty item very quickly. More

Service advisor and other employees were very personable/friendly and helpful from making appointment to servicing of car. personable/friendly and helpful from making appointment to servicing of car. More

Always great customer service, prompt and professional, always respond to my calls and concerns and make ways to accommodate my need. always respond to my calls and concerns and make ways to accommodate my need. More

Simple, easy, and a straightforward process to have the recall item taken corrected on the car. recall item taken corrected on the car. More

Would appreciate their being able to wash car/vacuum interior before return to me. Will Soong, Very good on customer service and Mickie/Cashier, very friendly and efficient. interior before return to me. Will Soong, Very good on customer service and Mickie/Cashier, very friendly and efficient. More

Service was good, they told us how long it would take to complete the work. The work took longer than expected and they notified us of the new completion time. There online system kept us informed. complete the work. The work took longer than expected and they notified us of the new completion time. There online system kept us informed. More

Service center is OK, but dealer (and Ford) make it nearly impossible to use or gain or reset Ford Pass Reward Points with a Safety Check, and dealer's parts department refuses to sell parts that w nearly impossible to use or gain or reset Ford Pass Reward Points with a Safety Check, and dealer's parts department refuses to sell parts that will use, add to, or reset points. Is it all a scam? More

I came in first thing in the am with a battery problem-- no appointment. Windward Ford was able to diagnose it, fit me in the schedule, and get me on the road within 2 hours! no appointment. Windward Ford was able to diagnose it, fit me in the schedule, and get me on the road within 2 hours! More

Get there early and you’ll be in and out with asome of the best customer service the best customer service More

Great staff. While the electrical problem reason was not found, the service department did a long search for the issue. The SUV works as it should without proble While the electrical problem reason was not found, the service department did a long search for the issue. The SUV works as it should without problems at this time. The technicians also kept me informed of their work. More