Windward Ford of Hawaii - Service Center

Over charged I took my 2012 Ford in which I (thankfully) bought the 5-yr extended warranty on. Windshield washer fluid wouldn't stay in container - - just poured o I took my 2012 Ford in which I (thankfully) bought the 5-yr extended warranty on. Windshield washer fluid wouldn't stay in container - - just poured out on ground when I put it in at the top. $90 later (warranty deductable is conveniently $100 ?!?!) they diagnosed the problem as the pump had somehow fallen out of the resevoir. All they had to do was push it back in....for $90. Granted I couldn't do that myself as I can't get under my car but at this same visit they did the 70,000 mile checkup for $160 so they were already under my car. Would give an awesome review if they had said "no charge, shouldn't have fallen out in the first place and was a snap to put back in". Instead I'm going back to Honolulu Ford. More

expensive I had an issue with a known problem on my 95 Mustang. I had no appointment but I brought it in when the problem occurred. Left it there for them to Di I had an issue with a known problem on my 95 Mustang. I had no appointment but I brought it in when the problem occurred. Left it there for them to Diag. and fix the problem. My issue is that the same parts installed were twice the price as at Honolulu Ford. It was over a $100. more at Kailua Ford, But this visit was pleasant, vert courteous but way too expensive. More

safety inspection - good job took my car in for a safety inspection. i was very impressed at how professional and personable the service advisor, along with the rest of the staff took my car in for a safety inspection. i was very impressed at how professional and personable the service advisor, along with the rest of the staff here are. Everyone seems so happy to come to work here, you can see it in their smiles. Customer service was far above excellent. I will only bring my car in for service here. I feel you can trust them, all very professional, local style, even the cashier and lot attendant, I mean everybody More

Service department is worth the drive out to Kailua I live 5 minutes from Honolulu Ford and after suffering from an endless number of incredibly rude service reps, I decided to make the extra half hour I live 5 minutes from Honolulu Ford and after suffering from an endless number of incredibly rude service reps, I decided to make the extra half hour drive to Windward Ford and it was totally worth it. Pat and his staff are awesome. Friendly and welcoming. Didn't blame the customer and repaired my car in an extremely fast manner. There is no comparison to the level of customer service and if you are thinking about buying a Ford, I would make the extra hike to Kailua and buy it from them. Everyone from Pat to the receptionist were fantastic. You won't regret it. Thanks Pat for restoring my confidence in Ford! More

The employees who work there are very helpful from the person who answers the phone, the cashier, the lot attendants who wash and move the cars, and most definitely the gentlemen who run the service depar person who answers the phone, the cashier, the lot attendants who wash and move the cars, and most definitely the gentlemen who run the service department, Pat and Lou. There is one more person who was kind and helpful, I am not sure of his name; he is a salesman; he is African American; and he was so kind to us. Pat and Lou are resourceful and willing to accommodate with schedules and appointments. They both are knowledgeable of our vehicle and the requirements that are necessary. Ford McKenna is very lucky to have workers like this who make a lasting impression to owners like us. More

The service department they are so awsome very caring with me. Very helpful especially with my husband who is suck. I just love they service. Im been dealing with them for past 8 years. I love them all. with me. Very helpful especially with my husband who is suck. I just love they service. Im been dealing with them for past 8 years. I love them all. More

I am a repeat service customer with our second ford vehicle. The dealership makes it convenient for me by supplying a loaner on request and estimates for service are dependable with reliably quality w vehicle. The dealership makes it convenient for me by supplying a loaner on request and estimates for service are dependable with reliably quality workmanship. AS long as I own a Ford I will use this service department. More

Windward Ford is like a warm, caring family. We have dealt with their service manager, Lou for 10 years now, and he is professional, personable, helpful, always stands behind Windward Ford's repairs and dealt with their service manager, Lou for 10 years now, and he is professional, personable, helpful, always stands behind Windward Ford's repairs and service. Their prices are very competitive, and their service department is the BEST on Oahu. We intended to buy our 2002 Windstar from Windward Ford, but they didn't have what we wanted. We found ours at another dealership on Oahu, but did not like their service or the distance from our home. Windward Ford serviced the Ford van we had before, and we had always enjoyed excellent, friendly service from them, and decided to have them service our new Windstar. They treat us like family, the setting is welcoming - it looks like a large country ranch-style home - and, this is big...they have an old fashioned popcorn machine, and their customers all gather round it to get their bag of hot popcorn :) They are the essence of Aloha. Mahalo to Lou and the Windward Ford service department and Lou for taking care of our Ford Windstar, both the older and this one we bought new in 2002. Hugh & Vivian Honolulu More

I've been having my car serviced at McKenna for 5 years. Lou and Pat are friendly and knowledgeable. I'm in and out fast, and treated like a VIP. Wouldn't take my car any where else! Lou and Pat are friendly and knowledgeable. I'm in and out fast, and treated like a VIP. Wouldn't take my car any where else! More