Windward Ford of Hawaii - Service Center

I am a repeat service customer with our second ford vehicle. The dealership makes it convenient for me by supplying a loaner on request and estimates for service are dependable with reliably quality w vehicle. The dealership makes it convenient for me by supplying a loaner on request and estimates for service are dependable with reliably quality workmanship. AS long as I own a Ford I will use this service department. More

Very plesant and pleasing appearance and waiting area. quote are up front, with no pressure. As a return customer they don't push you into deciding what is being recommended... willing to discuss alternat quote are up front, with no pressure. As a return customer they don't push you into deciding what is being recommended... willing to discuss alternative (used) genuine parts and where available. Unlike another dealership (Cutter) that will only sell new parts that you may or MAY NOT need ... daughter went in for routine maintenance and ended up with a major bill. ( Have not seen them take advantage of women here...to gouge out higher profits...I have seen them explain situation...discuss alteratives and not presure them in giving a response until they were ready or have consulted someone else... some had opted to have it done there and some opted to have done elsewhere...still they are very coutious and personable. They put customer first in these tough economic times. More

Windward Ford is like a warm, caring family. We have dealt with their service manager, Lou for 10 years now, and he is professional, personable, helpful, always stands behind Windward Ford's repairs and dealt with their service manager, Lou for 10 years now, and he is professional, personable, helpful, always stands behind Windward Ford's repairs and service. Their prices are very competitive, and their service department is the BEST on Oahu. We intended to buy our 2002 Windstar from Windward Ford, but they didn't have what we wanted. We found ours at another dealership on Oahu, but did not like their service or the distance from our home. Windward Ford serviced the Ford van we had before, and we had always enjoyed excellent, friendly service from them, and decided to have them service our new Windstar. They treat us like family, the setting is welcoming - it looks like a large country ranch-style home - and, this is big...they have an old fashioned popcorn machine, and their customers all gather round it to get their bag of hot popcorn :) They are the essence of Aloha. Mahalo to Lou and the Windward Ford service department and Lou for taking care of our Ford Windstar, both the older and this one we bought new in 2002. Hugh & Vivian Honolulu More

I've been having my car serviced at McKenna for 5 years. Lou and Pat are friendly and knowledgeable. I'm in and out fast, and treated like a VIP. Wouldn't take my car any where else! Lou and Pat are friendly and knowledgeable. I'm in and out fast, and treated like a VIP. Wouldn't take my car any where else! More

I took my car into Windward Ford for an electrical problem. I live in Kailua and didn't want to hassle with a rental car, so I kept going back (big mistake!). Over a period of 5 months they had my car problem. I live in Kailua and didn't want to hassle with a rental car, so I kept going back (big mistake!). Over a period of 5 months they had my car for 35 days total, never resolved the issue, and it ended up costing me $900. I took the car to Honolulu Ford and they fixed it (and a fuel pump issue that Windward told me was irrelevant to my problem) in under a week. Honolulu Ford told me that they get a lot of customers from Windward Ford. More