Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Banister Chrysler Dodge Jeep Ram of Hampton
Hampton, VA
322 Reviews
The team at The New Banister Chrysler Dodge Jeep Ram would like to welcome you to our dealership in Hampton, where we’re confident you’ll find the vehicles you’re looking for at a price you can afford. Come and check out our full selection of new Chrysler, Dodge, Jeep, Ram vehicles, or get a great deal on a reliable pre-owned model. No matter which vehicle you decide on, our professional finance team will help you get settled with a competitive financing or lease plan.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:30 PM
Tuesday 7:30 AM - 6:30 PM
Wednesday 7:30 AM - 6:30 PM
Thursday 7:30 AM - 6:30 PM
Friday 7:30 AM - 6:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:30 PM
Tuesday 7:30 AM - 6:30 PM
Wednesday 7:30 AM - 6:30 PM
Thursday 7:30 AM - 6:30 PM
Friday 7:30 AM - 6:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 322 reviews
April 02, 2026
She doesn't have the best attitude when you interact with her. Seems as if she doesn't want to help Customers. her. Seems as if she doesn't want to help Customers. More
by teegardentyler
Verified Customer
March 30, 2026
My experience is always good but this time it took it little longer than it should have being i had an appointment little longer than it should have being i had an appointment More
by robersonwd
Employees Worked With
March 27, 2026
“Dan the man” Banister has been around this area for years, bringing good deals, a good selection and great service. Thx! years, bringing good deals, a good selection and great service. Thx! More
by jbills1time
March 23, 2026
I'm still not happy. Sensors are still going off of my dash. I will never buy from blBanister again Sensors are still going off of my dash. I will never buy from blBanister again More
by Mud Babies
March 20, 2026
James went over and beyond to help my every need! ! So polite and easy going!! He made this part of the car buying process much easy! Judah was awesome as well!!! He help me get a car that I had no in ! So polite and easy going!! He made this part of the car buying process much easy! Judah was awesome as well!!! He help me get a car that I had no intention on buying because I thought I couldn’t afford it but he showed me that I can and I’m beyond happy!!! Will definitely recommend buying a car here. Even the manager Andrew was the best as well!!! He was extremely helpful!!! Just some beautiful souls here!!! Thanks a bunch you all!!! More
by kcampbell
March 18, 2026
Unfortunately, my experience over multiple visits has been frustrating and unacceptable. I brought my vehicle in on two separate occasions due to ongoing starting issues. Each time, your technicians f been frustrating and unacceptable. I brought my vehicle in on two separate occasions due to ongoing starting issues. Each time, your technicians failed to properly diagnose the problem. This ultimately resulted in my vehicle breaking down completely. When the vehicle was finally towed in, the issue was confirmed to be a faulty starter something I had previously suggested. However, your technicians were adamant that the starter was not the cause, which raises concerns about their troubleshooting process. I was told it was because it was cold outside the reason I was having issues. Also I was told it was my battery my was totally fine. It appears that your team relies too heavily on computer diagnostics rather than applying thorough mechanical troubleshooting skills. In this case, that approach failed and caused significant inconvenience. Additionally, during my most recent visit, another issue occurred. When your technician pushed my vehicle out for the tow truck, it was not properly placed in neutral. As a result, the tow operator refused to move the latch back down inside the vehicle to avoid causing further damage. I contacted Lindsay to report this issue, but she initially denied that the technician had made an error. She later acknowledged that the technician did do it. This situation also led to my vehicle not being fully powered off, which drained the battery. Despite this, I was told that such a scenario was not possible, which was both dismissive and unhelpful. Overall, this experience reflects a lack of proper technical troubleshooting and poor customer service. I expect better communication, accountability, and competence from your staff. I will be reaching out to corporate since you guys decided that these events were ok. More
by COLE.NATALIE20
Employees Worked With
March 09, 2026
