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Winslow BMW of Colorado Springs
Colorado Springs, CO
264 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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264 Reviews of Winslow BMW of Colorado Springs
February 13, 2023
I liked not having to deal with a pushy salesman. Darren gave me all the info I needed, was accommodating with my requests and made my purchase an easy and quick process. Darren gave me all the info I needed, was accommodating with my requests and made my purchase an easy and quick process. More
by alberto.gaspar
Employees Worked With
Darren
Helpful January 21, 2023
Great customer service. Parts amazing Everyone very helpful Greeted immediately upon arrival Vehicle ordered online. Kept up to date on arrival. Parts amazing Everyone very helpful Greeted immediately upon arrival Vehicle ordered online. Kept up to date on arrival. More
by Chris Maddox
Employees Worked With
Jim Carlson, CRM Leads, Scott Cain
January 06, 2023
Great experience while shopping for my new BMW. I got an amazing black M440i and I love it!!! James was great at helping me get it all set up inside!!! Great staff I got an amazing black M440i and I love it!!! James was great at helping me get it all set up inside!!! Great staff More
by JennyQ
Employees Worked With
James Ostermeier
November 17, 2022
This is the worst BMW dealership I've ever visited. Service was TERRIBLE. Returned car with more than $1000 of "extra" unapproved work -- fully felt taken advantage of as a woman... it's everything y Service was TERRIBLE. Returned car with more than $1000 of "extra" unapproved work -- fully felt taken advantage of as a woman... it's everything you worry about going to a service center. I hoped having a female service advisor would mitigate that -- but she was more dreadful than any man I've ever worked with. I asked to have manager call me and no one did. Car was returned with the "service engine" light on (this was not on when I dropped it off. Things that I did request they look at, they did not. I will make the much longer drive to Schomp BMW as they always go above and beyond and Schomp embodies the level of service I've always received at BMW dealerships in the past. Winslow is shady and amateur. One star because zero stars wouldn't register. More
by Japetersen
Employees Worked With
Tracy Zamora
August 19, 2022
Made the entire buying process very easy and low threat from ordering through driving off the lot. I’m always prepared for some shady business when purchasing a car, but this place was extremely transparen from ordering through driving off the lot. I’m always prepared for some shady business when purchasing a car, but this place was extremely transparent. Service is great here too. Everyone is friendly, and responsive. I highly recommend this dealership if you’re in the market for a BMW. Drew was a great, accommodating salesman. More
by chraxter1122
Employees Worked With
Drew Adams
July 28, 2022
I’m at wits end with these guys… Our 2012 BMW X3 came up for service and had a brake sensor light, an adaptive headlight error, an antifreeze leak and needed an oil change. We schedule an appointment an for service and had a brake sensor light, an adaptive headlight error, an antifreeze leak and needed an oil change. We schedule an appointment and then went in with Bryce to discuss all the things wrong. They had the car for a couple weeks and it cost us around $2500 for service. I didn’t have issue with the price as long as it was fixed. Immediately on getting it back we noticed it was dripping oil in the driveway And emailed them… That’s something it never did before. A day or so later water pump went out (A little suspect considering they just changed the coolant tank). We brought it back again and they installed a new pump charging us another large bill. Got the car back still leaking oil. A few days later the parking brake stopped working (they just changed the brake sensors) and the adaptive headlight error came back up. We brought it back in again. Turns out something was unplugged on the parking brake and the adaptive headlight they’d repaired had the back of it fall off. They came up with $14,000 worth of extras the car needed (But only after I questioned them trying to charge me for the things they had already fixed) We had to initiate communication with them for the most part to find out what was going on with the car and were told an email and text was sent, neither of which we received. I went in and had a conversation saying they just needed to fix what they didn’t fix before. First they said the oil pan was leaking then they said the valve cover was leaking now I’m not sure which one it is but neither had done it before. I suspect they pulled the oil plug out with an impact gun and caused the leak. When we picked it up, the switch for the parking brake was cracked… I’m pretty sure the oil leak isn’t fixed either. At this point I’m going to file a BBB claim on what we’ve paid and ask for it back and take it somewhere where they can actually fix it More
by Spaguy
Employees Worked With
Bryce Bussa
July 20, 2022
Honestly, this is the first time a dealership has ever made us feel so comfortable with our purchase. Drew was awesome from the time we came just to look. He let us be freely talking amongst eachother wit made us feel so comfortable with our purchase. Drew was awesome from the time we came just to look. He let us be freely talking amongst eachother with no pressure. And was able to answer any and every question we had! Having him on your team is great!!! That is a huge plus!!! Jacob is the man and is on point !!! He’s definitely a great asset to your team! Jim was great as well. I love how he had everything ready for us , explained in detail and if we had questions. We were in and out! Not like other dealerships your there literally hours! Is maybe 20 mins. Thank you for having these great guys on your team!!! More
by Mespada624
Employees Worked With
Andrew (Drew), Jacob , Jim Carlson
July 19, 2022
Won’t go back. My brake light came on so I stopped by to make an appointment. Several reps were sitting alone at desks or visiting with each other but no one greet My brake light came on so I stopped by to make an appointment. Several reps were sitting alone at desks or visiting with each other but no one greeted me, said hello, or asked if they could help for about ten minutes. I finally spoke with one rep who set up an appointment nine days later to have my brake pads replaced. Same deal when I brought the car back for the appointment- no greeting, no welcome, no recognition. When I finally spoke with a rep, he had no idea why I was there so we went over the job again. When I asked how much it would cost, he replied, “not real sure, about $700 or $800”. No offer to call me following an inspection, no assurances about final price, etc. When I said the going rate was about $450 he replied, “well, that’s what we charge.” I left without having anything done, went to a reputable repair shop, had an excellent experience with helpful personnel, was quoted an exact price ($496) and had new brakes three hours later without an appointment. Winslow Service Reps need basic technical skills, people skills, and hospitality training. Winslow has totally lost my confidence and I will never go back. More
by Alan
Employees Worked With
No one introduced themselves
