Winter Haven Honda

Went in to buy a car for our daughter. Left with a car for her as well as a car for me. Moose was our sales guy and I’m not exaggerating when I say this was the best car buying experience Left with a car for her as well as a car for me. Moose was our sales guy and I’m not exaggerating when I say this was the best car buying experience we have ever had. He doesn’t haggle and play games. He is straight up and genuinely trying to get you what you want. It was so refreshing. Will definitely be going back to him for future cars!!! More

I recently had a terrible experience with salesperson Mustafa at Winter Haven Honda. It started when I inquired about a 2022 Civic and should have ended when I learned of the mark-up over MSRP. I told Mu Mustafa at Winter Haven Honda. It started when I inquired about a 2022 Civic and should have ended when I learned of the mark-up over MSRP. I told Mustafa I wasn’t interested. But Mus (pronounced “moose”) insisted that he could give me a great deal because the car was in stock. I asked, “what’s an amazing deal?’ And he replied MSRP. Okay, it’s not the best color, but please give me the out-the-door number with taxes, etc.
Well, that’s when Mr. Bigshot “Mus” went silent and didn’t respond to my messages for two days. Finally, on the third day, he wrote in a text $33K plus tags. The MSRP was $31,145 and, with tax is about $33K. Sounded right to me. I knew there would be the dealer fee and transfer fee, etc, so I was expecting an out-the-door price of around $34K. So I ask for the number I need to write on the cashier’s check, and after another day, I receive a screenshot with numbers totaling $38,712. xxx? It has the wrong sales tax rate, it has $400 for plates, it has a $2605 “market adjustment” and a $995 “Luxcare” package. What a joke. Mr. Bigshot isn’t even allowed to write a quote. He sent a copy-and-paste image from some boilerplate deal written by his sales manager. 
So, after all these years of enlightenment, it’s still the same old story of bait-and-switch with new car dealers. But Mus wasn’t done. He further insulted my intelligence by exclaiming that he didn’t have an incentive to do business with me because I wasn’t financing or trading in. What a total dork. If only every business owner would treat car salespeople and their managers as they treat us. “Dinner, sir?” “Sorry, we don’t have an incentive to serve you unless you grease our palm.” My father referred to them in the ‘70s as crooks and chiselers, and they haven’t changed a bit. More

The Sales Person Bryan was awesome. Winter Haven has the better deals in the area. Winter Haven has the better deals in the area. More

Recently I purchased a car from Honda. Two months later sales German Candelaria its the best very attentive Two months later sales German Candelaria its the best very attentive More

I am from Georgia. I was looking for a red 2022 Honda Civic Si. At the time of contact, I spoke with German. He said the dealership didn't have one but one was on order I was looking for a red 2022 Honda Civic Si. At the time of contact, I spoke with German. He said the dealership didn't have one but one was on order and on its way and he would keep my information for when it comes in. When I hung up the phone I figured that would be it and would never hear from the again. Around a week later, I received a call from German stating the car JUST hit the ground and asked if I was still interested. He immediately went to work for me and this transaction was done within a few hours. Finance manager overnighted the paperwork to me and the vehicle was mine. Several days later I flew from Atlanta into Orlando and the dealership had someone there waiting for me. Super nice guy! When I arrived at the dealership, everyone was extremely friendly an went above and beyond to make sure I was comfortable. Going over the car took longer than the remaining paperwork. I would recommend purchasing from this dealership a million times over. I couldn't have asked for a better experience. More

Buying a vehicle with Mostafa was easy and enjoyable experience. He went above and beyond for me. I highly recommend him and Winter Haven Honda! experience. He went above and beyond for me. I highly recommend him and Winter Haven Honda! More

Recently I purchased a car from Honda. Two months later I was pulled over and their was some confusion over the plates and Amy Gonzalez and the staff went above and beyond to resolve everything for me which was pulled over and their was some confusion over the plates and Amy Gonzalez and the staff went above and beyond to resolve everything for me which speaks highly of the integrity of the dealership. When looking for a new car its important to have people who look out for your interests. I'm thankful to have them to come alongside me and resolve this!!! You should be in good hands if you go there. More

I bought a used car from you guys it's been 3 months and so far I spent $3000 to fix it and you guys told me nothing wrong wi the car everything was checked out before. You guys give me a trash car. And you so far I spent $3000 to fix it and you guys told me nothing wrong wi the car everything was checked out before. You guys give me a trash car. And you know it. More

On 12/20/20 I drop off my CR-V for filter and oil change. You bring your Honda vehicle to Winter Haven Honda with the confidence they will use Honda original parts. But this not case, they are ripping off You bring your Honda vehicle to Winter Haven Honda with the confidence they will use Honda original parts. But this not case, they are ripping off customer with generic parts, instead of genuine parts. Happened to me. They installed a NAPA oil filter instead of a Honda genuine filter. I call and try to talk to General Manager, Service Manager. But nobody is available, nor they return your call. They are ripping off your money. If you are Winter Haven Honda customer, better verify the work they do before you leave the dealer. More