Woburn Toyota

Need a shuttle? Good luck! So the work completed on my vehicle was fine. But they are currently shortstaffed on shuttle drivers. I specifically noted at check in that morning th So the work completed on my vehicle was fine. But they are currently shortstaffed on shuttle drivers. I specifically noted at check in that morning that I would need a shuttle back from my work in Stoneham to pick up the vehicle. They called at 4 to say vehicle ready, but no shuttle. I was officially stranded at work until 7:30 at night. They said they could pick me up the following morning. So I guess I was supposed to stay overnight at my work. Lack of communication was very frustrating. More

Poor customer and car service Terrible customer service and my car isn't even fixed. Anytime I called I sat on hold for at least 5-10 mins. Once someone answered, put back on hold Terrible customer service and my car isn't even fixed. Anytime I called I sat on hold for at least 5-10 mins. Once someone answered, put back on hold for another 5-10 mins. Only ever received updates if I called them, never received curtosy calls to update me on service or let me know my car was done. Left a message and never heard back. Was told I'd get a call back in 10 mins, never did and had to call them back to get any information which was generally minimal as the person answering phones isn't actually qualified to provide information. Will be going to a different dealer for all future service. More

person at desk friendly Clean waiting area, minor problem was could not find my car after paying for my repairs. Was told it was on hill but it was not, attendents had to fi Clean waiting area, minor problem was could not find my car after paying for my repairs. Was told it was on hill but it was not, attendents had to find it in back of building. Perhaps I should have had them bring it to me in the first place. More

Repair of mirror at quote worked perfectly. Came before time scheduled, and told would take two hours. Actually car not touched for an hour and a quarter. Only took 15 min longer than promised. Came before time scheduled, and told would take two hours. Actually car not touched for an hour and a quarter. Only took 15 min longer than promised. One regret was that the touch-up paint I ordered was not in the car as service rep said it would be, but didn’t discover until home. Appears I neither paid for or received the two cylinders of touch -up paint I ordered by phone, confirmed at in-take, and asked about at payment. Delighted inspection went well and new side mirror works perfectly. Tea appreciated too. Magazine selection poor. More

The service staff is extremely helpful every time you come i The service staff is always ready to help no matter what the problem is and they will explain everything to you before beginning the work and they wil The service staff is always ready to help no matter what the problem is and they will explain everything to you before beginning the work and they will help you every step of the way. More

Service Had an oil change and they found 4 other things that needed repair. Will return later for those other repairs due to cost and time it will take. Had an oil change and they found 4 other things that needed repair. Will return later for those other repairs due to cost and time it will take. More

Somewhat inconsistent service. My wife and I used to be consistently happy with the service at Woburn Toyota - we felt comfortable taking both our cars there for maintenance and rep My wife and I used to be consistently happy with the service at Woburn Toyota - we felt comfortable taking both our cars there for maintenance and repairs. However, over the last year or so our experiences have been mixed - long waits for service (even when booked in advance), incorrect billing, a flat tire caused by driving on the property while it is under construction (which we had to pay to have repaired instead of the plug being performed complementary), difficulty getting through to a representative on the phone, and poor follow-through on repairs are some of the challenges we have faced. We’re not ready to give up on Woburn Toyota because some of the service reps are very good and the location is convenient for us. But we hope that the dealership can improve the consistency and get back to the way it was before. More

wait too long; dispatcher arrogant. Recently had front and rear complete brake job, plus replacement of right rear caliper. (Spent $900.00!) Brakes squealed all winter while I was in Flo Recently had front and rear complete brake job, plus replacement of right rear caliper. (Spent $900.00!) Brakes squealed all winter while I was in Florida. Made appointment, waited two hours (gee, how long would it be with no appt?). Dispatcher wanted to convince me that squeal was due to my selection of non Toyota parts, before anybody looked at it. Also was never told up front that this might happen. Was only told this would be a less expensive option, when I complained about price. After looking at car, mechanic said there was some rust on parts which he tried to scrape off. Dispatcher said I hadn't driven it enough (huh???) squeal started two weeks after work was done, just before I went to FL for winter and continued throughout my stay! Place is still under construction and looks filthy and is not particularly pleasant to spend 2hrs. there for simple complaint. More

Airbag recall Went in to have the "Airbag recall" taken care of. They found I needed ball joint replacement, which I had done. I always rely on them to fix things Went in to have the "Airbag recall" taken care of. They found I needed ball joint replacement, which I had done. I always rely on them to fix things before they actually break. More