Woburn Toyota

awesome friendship Anthony went above and beyond to make sure that our new car was perfect. He also related to great service to Mike when he was not in. John was helpf Anthony went above and beyond to make sure that our new car was perfect. He also related to great service to Mike when he was not in. John was helpful in getting documents quickly when we needed them thanks to all of you. In the future I would like to deal with these gentlemen More

Good experience with helpful service manager Overall experience is excellent with helpful staff. The staff looks for optimal fixes to contain the cost increases. Service staff also returns the ca Overall experience is excellent with helpful staff. The staff looks for optimal fixes to contain the cost increases. Service staff also returns the call and inform me the service status. More

Sales This review was for my sales experience when I purchased my vehicle about a month ago. I was told when purchasing the vehicle I would be able to pick This review was for my sales experience when I purchased my vehicle about a month ago. I was told when purchasing the vehicle I would be able to pick it up on a certain date. When Ilthat day came around I had not heard from anyone saying the vehicle was not ready so I drove to the dealership to pick it up. However I found out once at the dealership that the registration was not ready so I could not get the vehicle and would have to come back later in the week. My sales rep knew that the vehicle was not going to be ready that day but failed to notify me. Then when the day came to pick the vehicle up there was a deep scratch in the front bumper from whoever put the license plate on the vehicle. The sales rep tried to help by putting some silver paint on it but the scratch is so deep that it is still there to be seen. Overall I would not recommend this dealership due to the inconvenience it caused me and the fact that my car was damaged before I even drove off the lot with it. More

Problem remains the same Entune system keeps shutting down and rebooting, on average of every ten minutes. Company 800 advisor recommended software update. Not able to keep sy Entune system keeps shutting down and rebooting, on average of every ten minutes. Company 800 advisor recommended software update. Not able to keep system operating for required update. Took vehicle to service department. They advised after 90 minutes that update was completed. Left dealership and system shut down and rebooted within 2 miles of dealership with note advising that software not up to date. Very disappointed. More

Satisfied We are long standing customers, Mo has helped us through last several leases. We had to resolve a minor name problem on lease form that Mo took it up We are long standing customers, Mo has helped us through last several leases. We had to resolve a minor name problem on lease form that Mo took it upon himself to fix it while on his day off. Robin also was quite helpful for us. More

Good customer service The salesman was great. He was friendly, answered all my questions and took care of everything to make sure I got my new car as soon as possible. The The salesman was great. He was friendly, answered all my questions and took care of everything to make sure I got my new car as soon as possible. The whole car buying process was fairly easy due to Brunell. More

Great service. Show they really care about their customers Team always keeps me aware of potential issues. Always very friendly. Even to the point to tell you someone will be with you shortly if you are waitin Team always keeps me aware of potential issues. Always very friendly. Even to the point to tell you someone will be with you shortly if you are waiting in line. Makes your presence feel acknowledged which can be important. Great attitude on all of the team. Shows team unity, that there is a good hiring and training process and people enjoy their job. More

Easy yup Cj was awesome. Made buying a car easy. Then had a small issue and Mike from service took care of it in a timely manner. Cj was awesome. Made buying a car easy. Then had a small issue and Mike from service took care of it in a timely manner. More

Very good customer service Chris was very helpful in helping us get a new vehicle for my mother, we were able to get the best finance with Ali ( I think that’s his name) and eve Chris was very helpful in helping us get a new vehicle for my mother, we were able to get the best finance with Ali ( I think that’s his name) and everything was just perfect! More

Solved the problem We took our 2010 Toyota Sienna for service recently after the check engine light came on. John Russo was wonderful to deal with as always. The work We took our 2010 Toyota Sienna for service recently after the check engine light came on. John Russo was wonderful to deal with as always. The work was done and the estimate to repair was spot on. The work was somewhat costly but was done when it was promised by. More