Woburn Toyota

Service/Inspection Can't say enough good things about the people and/or service at Woburn Toyota. John Russo, as always, gives 100% - pleasant, friendly, informative an Can't say enough good things about the people and/or service at Woburn Toyota. John Russo, as always, gives 100% - pleasant, friendly, informative and willing to go the extra mile for the customer. I felt well informed every step of the way. Thanks to John and his team for making what most people see as a drudgery a truly pleasant experience. More

Helpful in an emergency I had a scary emergency with my car, and, even though the service department was busy, they took me right in and helped me with transportation. I had a scary emergency with my car, and, even though the service department was busy, they took me right in and helped me with transportation. More

Charged for a warranty I did not buy or sign off on I would give 0 stars if I could. I leased a vehicle from Woburn Toyota in October of 2016. I brought a very experienced car buyer with me to avoid any I would give 0 stars if I could. I leased a vehicle from Woburn Toyota in October of 2016. I brought a very experienced car buyer with me to avoid any sort of misunderstanding or potential issues with my financing and paperwork. Both my friend and I were extremely clear that I was not interested in any sort of warranty on the vehicle. The finance manager Hank said he completely understood, and because I chose no sort of warranty, he decided to throw in 'free environmental protection' at the end of the day. It was a nice gesture. I signed off on that. Yesterday I went through my paperwork and realized that Hank signed me up for a 6 year warranty on my 2 year lease. I immediately reached out to the dealership and calmly asked to speak with a finance manager so we could review the terms of my lease and apparent warranty. I was transferred to voicemail and disconnected the first 3 times that I called. On my 4th attempt I was transferred to a woman at the front desk who bluntly notified me that nobody was available to speak to me, and that I could decide to wait 1 hour+ to speak with someone or call back tomorrow. Disappointing and unprofessional. Today I reached out to Hank to ask him why he signed me up for a six year warranty on a 2-year lease. His response was 'i figured giving you 6 years instead of 2 in case you keep your car at the end of lease.' He thought he'd not only sign me up for a warranty that I did not want and did not sign off on, but that he'd extend it for 4 years beyond the life of my lease 'in case' I keep the car? Not only that, but he admitted that he overcharged me for my lease and needed to put the money somewhere. I never saw this paper, never would have signed off on it if I had, and can now see why I was asked to sign an electronic signing pad instead of actual paperwork. Not only was I fraudulently signed up for a simonizing package, but I was charged almost $1,500 for this. As a first time car buyer, this was my worst nightmare. I was hoping Woburn Toyota would be different, but they took advantage of me and perpetuated every stereotype there is. More

Service done they did a good job. The adviser took time to explain me what should be done in the car. They have a good Customer care. they did a good job. The adviser took time to explain me what should be done in the car. They have a good Customer care. More

Service department wasting custome rtime Below sent to Woburn Toyota Service Department management. Hello, This is some feedback regarding your service department. The service departmen Below sent to Woburn Toyota Service Department management. Hello, This is some feedback regarding your service department. The service department has repeatedly wasted my wife and my time regarding her Toyota Yariss safety recalls. There are apparently three. Only one of which we care about, the airbag. We made an appointment to have them all fixed at once, which we were told was possible by your staff. When we got there arrived for our appointment the first time, we were told "oh we only have one part, we can only do one repair". It would have been nice if we' weren't lied to initally, but what the heck, we had that one repair done and scheduled a new appointment for the rest. We receive a call a week later - "we have all your parts, come in". We schedule a new appointment. Take off work, arrange rides - you know the deal. We get there, "oh your recall notice has a code on it that says we can't put in the airbag for you yet - but we can do the other repair". No where on our notice does it explain a mysterious code. It just says "come in now". I attached the notice - you tell me how we're supposed to know the notice that says "come in" doesn't mean "come in". Again it would be nice to know you couldnt do all the job when we scheduled it. We would have waited until it could be done. We declined to have any work done and left today. Thanks for wasting my time twice. Seriously, if you dont want to do recall work - just xxxxxx tell me - I'll go somewhere else. No big deal. Just dont waste my time, we both got **** to do you know? More

The salesman was so nice, but the manager was so rude. I had a horrible experience with this dealer. I went to test drive a car at their dealer. The salesman had a professional attitude. He treats customer I had a horrible experience with this dealer. I went to test drive a car at their dealer. The salesman had a professional attitude. He treats customer very well. However, things turn upside down horribly only after five minutes of negotiations with the sales manager. This cheeky manager (Wally) told me to "get out of the place. Let's not waste our time" and he said not to come back here again then take his business card off my hand. This guy try to make the sale but I declined his ridiculous offer, he wouldn't give me any discount off the listing price. not even a dime. He got mad, walk away to greet other customer, probably to yell at them. DO NOT GO TO WOBURN TOYOTA. if you are willing to take the risk at least ask not to talk to this mannerless manager (Wally). Board of director: this is a message to you. if you ever wondered why your sales are going down. It is because you guys forgot to get rid of this manager from your dealership. More

My usual fabulous service Once again I received great service from Woburn Toyota. I went in there without an appointment for what I thought might be an emergency problem. The Once again I received great service from Woburn Toyota. I went in there without an appointment for what I thought might be an emergency problem. They took me right away, and took great care of me. It was fast and painless. Mike G. was my service person and he was great. More

Decieving/ Unpleasant Sales I came to Woburn Toyota interested in a specific car which I ended up buying. I bought a beautiful (at first sight) Mazda 3i Sport. It had some minor I came to Woburn Toyota interested in a specific car which I ended up buying. I bought a beautiful (at first sight) Mazda 3i Sport. It had some minor scrapes which I overlooked based on the price. At my first car wash I was able to swipe touch up paint off the car and onto my fingers. The salesmen took advantage of my being young and tried to swindle me. To begin, the first man who I test drove with spoke more about the new Toyota he was trying to put me in than the car we were sitting in. The second salesman who apparently sold me the car I was able to get in touch with once after calling the finance manager and letting him know I was getting no response on the day I was supposed to pick up my car. Thirdly the finance manager was trying to tell me why I shouldn't pay my car off ASAP as I had told him I would. (He wanted to profit off of me in interest) The second finance manager told me how much my credit would be helped while the first finance man pouted in the corner. I am furious about the completely dinged up end of my car and the scrapes/dents throughout (which look nothing like the minor imperfections that were put on display for me when I was presented the car.) I would rate this dealership zero stars if possible. More

A very well organized, friendly, and professional dealership I will start off by saying Woburn Toyota is an excellent place to purchase a vehicle. I was searching for a used Acura RDX online, and saw advertised I will start off by saying Woburn Toyota is an excellent place to purchase a vehicle. I was searching for a used Acura RDX online, and saw advertised on Autolist that Woburn Toyota had one in their inventory that may fit within our budget. I initiated an online trade in appraisal for my Honda Odyssey and was contacted shortly after. I spoke with Jackie, who was extremely polite and very knowledgeable about our inquire and she set up an appointment for me. I arrived and was greeted instantly when I pulled into the parking lot. The staff member advised us where to park for our appointment. We noticed the RDX was already parked in a spot outside, took a peek at it, and we walked in. Which is a big bonus for me, I hate looking at a car on a dealers lot and sales people hunt you down. Once we walked in, my wife and I were greeted by a staff member and we advised we had an appointment to look at the RDX. He introduced us to Ernest. Ernest was extremely helpful and showed us the vehicle he brought out for us earlier. He was very knowledgeable, and was not your average "buy this car now because of so and so", type of sales guy. He was very relaxed, he acknowledged some of my findings in regards to the vehicle, he knew I had researched this vehicle and didn't poke out the many bells and whistles like most sales guys do. We then took it out for a test drive. After the test drive we talked numbers, and the entire time I felt comfortable being honest with Ernest. He was a very relaxed sales person, very honest with me as well, this was definitely not your average stressful number talk. Mind you I was very pushy on getting to a certain price point, and Ernest dealt with the transaction very professionally and we ended up making a deal. I was greeted by the Sales manager afterwards and was even giving a free oil change when the time comes. I believe his name was Jeremy, I apologize if I'm incorrect it was a long day at work prior. We are practically neighbors which is a funny coincidence, we talked about our trade in appraisal and I am very happy with the deal he came up with, which is a first in my lifetime of car shopping for me, for once I don't feel like I was cheated. Overall Woburn Toyota will be my go to place from now on when I need a new or used vehicle. They have a great selection of used and new vehicles, and I encountered no one with an attitude, I don't understand some of the other reviewers, I've seen more customers than staff, this place was booming when we arrived, and it was all handled quickly, efficiently, and friendly. I will definitely be back again. More

Excellence We just stopped to check prices at this store and George such a good guy helped us to find exactelly what we were looking for. We already recommending We just stopped to check prices at this store and George such a good guy helped us to find exactelly what we were looking for. We already recommending your store to other people because we find the best price for a great service. 100 % and plus to this place and to this sales person More