Woburn Toyota

Emergency Service I noticed a crack in my 2014 Avalon's front tire's sidewall. I was afraid to drive the car and had it towed to the dealership. In the interim I made a I noticed a crack in my 2014 Avalon's front tire's sidewall. I was afraid to drive the car and had it towed to the dealership. In the interim I made an appointment with the dealership for 3:30. I and my car arrived at about 2:55 pm. John Russo checked me in and they took the car immediately to the bay to look at it. They put on the spare so I could drive safely and ordered the tire I needed. The next day John called me to tell me the tire was in and had already been mounted. John saw me in line , called me by name , took my keys and I was out of there in 20 minutes. John Russo should be commended for his customer service and expertise. More

Unnecessary services added to my emergency repair I went to Wouburn Toyota when my master warning light and hybrid system warning light came on while Driving on 95 south in Wouburn. While the repairs I went to Wouburn Toyota when my master warning light and hybrid system warning light came on while Driving on 95 south in Wouburn. While the repairs were satisfactory, when I picked up my vehicle the invoice included a headlight restoration, air filter and rear windshield wiper replacement which I had not authorized to be done on my 193,000 mile vehicle. I feel they took advantage of my vulnerable situation and added charges to increase my costs. More

Avalon Service John Russo serviced my '14 Avalon. Took me 20-minutes before my scheduled service, advised that new tires will be needed within 5,000-miles (bummer, John Russo serviced my '14 Avalon. Took me 20-minutes before my scheduled service, advised that new tires will be needed within 5,000-miles (bummer, but good to know) and offered to book my next service. Fantastic service! More

Efficient Service Today Got to the dealer with a long line of early Sunday morning appointments ahead of me. Because I had a scheduled appointment I was checked in immediatel Got to the dealer with a long line of early Sunday morning appointments ahead of me. Because I had a scheduled appointment I was checked in immediately and whisked back home by the courtesy shuttle within fifteen minutes of arrival. Service was completed in two and one half hours, one hour less than estimated, and the return shuttle was at my door within fifteen minutes of the courtesy phone call alert. John Russo explained the brake job done on my rear brakes, made sure to tell me the brakes would be more sensitive in the next few days, and also gave me a direct line and email address to contact him directly with any questions or issues. More

5000 mile service Met and directed to service area, quickly and politely handled and service done swiftly. John Russo excellent employee. As was Steve Roberts, Vehicle Met and directed to service area, quickly and politely handled and service done swiftly. John Russo excellent employee. As was Steve Roberts, Vehicle was ready ahead of time. More

Professional and knowledgeable Personnel Had a great experience dealing with Ken Mello. He was very professional and knowledgeable to what I needed to resolve problems I was having with my ca Had a great experience dealing with Ken Mello. He was very professional and knowledgeable to what I needed to resolve problems I was having with my car. Thanks again, Ken! More

service personal the best I dealt with Ken Mello, service advisor explained everything that I should know and more ,in a very short time my truck was done and cleaned. I dealt with Ken Mello, service advisor explained everything that I should know and more ,in a very short time my truck was done and cleaned. More

Last minute service, great experience I called the dealership at noon on Weds looking to come in that night to have my battery replaced as my car wouldn't start. I wouldn't be able to ar I called the dealership at noon on Weds looking to come in that night to have my battery replaced as my car wouldn't start. I wouldn't be able to arrive until 7 p.m. when walk in hours ended at 6 and there were no appointments left but was told no problem, come on in. When I arrived I was quickly checked in and within an hour my battery was replaced and I was ready to go. Overall I was very happy with the entire experience. More

Outstanding I worked with Robert Fahey. It was the best experience i have ever had with a car dealer. He is very honest and straight forward. I will definitely I worked with Robert Fahey. It was the best experience i have ever had with a car dealer. He is very honest and straight forward. I will definitely go back to Woburn Toyota and will ask to work with Robert. More

Service Department ROCKS!!! I have becoming here fo 6 plus years. They don't pressure you to fix anything. They tell it like it is. They give you the pros and cons of what's wron I have becoming here fo 6 plus years. They don't pressure you to fix anything. They tell it like it is. They give you the pros and cons of what's wrong and move on. They are all super friendly. John Russo and Scott forget his last but they both are the best. It's because of them I continue to get my car service there. Not sure I would go there if they both weren't there. I trust them so much I would send my wife there without fear that they would try rip her off. They treat every customer like a person and it shows. More