Woburn Toyota

Oil change service John russo helped me with my visit nice people great place would recommend this place for service . They call you when the car is finished and provid John russo helped me with my visit nice people great place would recommend this place for service . They call you when the car is finished and provide shuttle service More

Lie's Woburn Toyota is an organization fraught with disorganization, false statements and rude behavior. Visiting this dealership after driving by I spoke w Woburn Toyota is an organization fraught with disorganization, false statements and rude behavior. Visiting this dealership after driving by I spoke with a saleswoman. Test drove the vehicle I was interested in and sat down to see the options available to me to LEASE. The saleswoman was nice but knew very little about the car I was looking into. She had to frequently ask other salesmen around her for answers. We filled out the application and put down over a $1700 deposit. Day after day went by with no information regarding my application. We tried numerous times to get through to someone but I never got a call or email back regarding anything. My husband spoke with our saleswoman after a couple days of nothing. She didn't have any information for us. I emailed the finance department and no reply back from my emails. (I have the emails sent to them still with no reply) Eventually my husband spoke with a sales manager regarding our problem. After almost a week we were told that with our credit/income we were unable to qualify for a lease, that if we wanted to try with a co-signer that we could do that. So my mother offered to be a cosigner for a LEASE. After my mother filled out the application online for a lease. We were told it was approved, (8 days laters). We went into the dealer to sign the paper work, and was told by the finance department that our loan was approved for $28,997 (about) from a few banks. We asked what loan? We were only applying for a LEASE. One bank, one place, one credit run. We were told by the finance guy that it was processed as a purchase not a lease. That we weren't approved for the LEASE only to purchase. That he was told to process it as a purchase. Then he back tracks himself saying that he didn't put it through as a Lease. We NEVER EVER agreed to purchase and never told them that we would want to purchase. (If I wanted to purchase I would have went through my bank which is where I got all my other car loans from). At that point we asked to speak with a manager and the manager came in and went through everything and apologized he said it looks like someone made a mistake and it was put through as a purchase not a lease. HE SAID IT WAS THEIR MISTAKE! That someone working on this deal NOT HIM he said screwed up. Being the manager we told him that it was his responsibility to oversee everything being the manager. He just kept telling us it was not his fault. Well who's fault is it then? We never told them to run our credit through 6 different banks. Running our credit score down. We told them that we wanted a LEASE specifically because they only go through one place TOYOTA!! At this point we told them that we were contacting our lawyer and that we wanted his card he would not give us his card and said that he didn't have one. HA HA HA! A Manager of a car dealership doesn't have a card OK! He told us we could speak to Diane "the assistant general manager". She is a joke. She "TRIED" to rectify the situation telling us she could get us a loan if we still wanted to go through with it. Which who would want to deal with anything from any of them with all the lie's they told us. We told her we wanted our deposit back now. She said she couldn't do that because the office wasn't open (On Labor Day) we were told that we could come the next morning to pick up the check. We went to pick up check later in the afternoon after work and was told that our deposit was not ready and that Diane was away on a trip. We were treated very rudely by Diane. The whole place is a joke. We were approached by numerous salesman while walking out (probably since they heard us flipping out) asking us what was going on telling us to call them later in the evening that they could help us out at another dealership. They all agreed that the place was a horrible place to buy a car from. If the sale people don't even agree with the company they are working for why would anyone want to buy a car from there? I am warning you! READ THIS! This is not a joke it is complete fact! DO NOT BUY A CAR FROM HERE. LIES LIES LIES. GO ON BBB.ORG. I wish I did before hand. More

Woburn Toyota - great customer service and quick turn-around My family loves Woburn Toyota. The customer service there is top not and pricing is always fair. Special shout out to Robert Fahey for his expedited s My family loves Woburn Toyota. The customer service there is top not and pricing is always fair. Special shout out to Robert Fahey for his expedited service! More

Quick, accommodating, knowledgeable service I damaged the gas tank of my Pruis. John Russo was accommodating. His explanations were clear. I am very impressed with the entire service experien I damaged the gas tank of my Pruis. John Russo was accommodating. His explanations were clear. I am very impressed with the entire service experience. More

Very good express service I went in for an oil change and tire rotation. Had a reservation for the Express Service. I was taken care of right away, and out in 45'. I went after I went in for an oil change and tire rotation. Had a reservation for the Express Service. I was taken care of right away, and out in 45'. I went after 6:00 pm, which is a busy time, but everything went very smoothly, and it was a good (not too long) wait in their waiting room. It's nice you can get a drink and a snack while waiting too ! Very friendly costumer service. Highly recommend. More

Out of His Way to help I recently purchased a new Rav4 and my son upgraded his Corolla on all the same weekend! Experience was incredible. Robert Fahey is the best to work I recently purchased a new Rav4 and my son upgraded his Corolla on all the same weekend! Experience was incredible. Robert Fahey is the best to work with. Toyota speaks for itself, he lets you move at your own pace. Bob cannot do enough for you when you are in the middle of negotiating, financing and registering your vehicle. He actually picked me up at the Train Station himself so that I could take my car home that night and not the next day. See Bob if you want the truth without the typical salesman pressure. More

great experience! I just leased my second Toyota from Woburn Toyota and it was a seamless and comfortable experience. I worked with Robert Fahey as my salesperson and h I just leased my second Toyota from Woburn Toyota and it was a seamless and comfortable experience. I worked with Robert Fahey as my salesperson and he went out of his way to communicate and make sure I got the best possible deal. I highly recommend this Toyota location for both getting a car and service. More

Great Experience I just bought a 2015 Toyota RAV4 and I had a great experience at the Woburn Toyota dealership. Ricky was my sales person and he was helpful and the ne I just bought a 2015 Toyota RAV4 and I had a great experience at the Woburn Toyota dealership. Ricky was my sales person and he was helpful and the negotiations were very fair and we came to an agreement quickly. He was also helpful when it came time to pick up the car and explained all of the features. I also have to mention Jared in the finance department. He helped explain all of the options and helped me through the process. Overall a wonderful experience and I love my new car! More

purchase of a new Highlander Had a very good experience from start to finish at Woburn Toyota. Bob Fahey kept me informed every step of the way (my vehicle was a special order) a Had a very good experience from start to finish at Woburn Toyota. Bob Fahey kept me informed every step of the way (my vehicle was a special order) and was very helpful on day of vehicle pickup. Walked me over the service department to show me around and the service advisor I spoke with was very professional and told me to enjoy my new vehicle. I liked that. Very happy with my purchase and the process at Woburn Toyota. More

Excellent Customer Service We got a Toyota RAV4 at Woburn Toyota this past weekend, and we were completely amazed of their customer service. Dianne (don't know her last name) gr We got a Toyota RAV4 at Woburn Toyota this past weekend, and we were completely amazed of their customer service. Dianne (don't know her last name) greeted us when we were leaving because the place was packed with customers and we didn't have much time, so she took us with this amazing salesman, Tal Hagbi, we couldn't be more than happy. Carl, also, their Finance Manager, he was great, We are very happy with our choice, and all their staff. Thank you Tal, Dianne and Carl, for everything! AlexiaC. More