Woburn Toyota

I have great faith in Woburn Toyota service (main and express lube), and have never had any reason to be disappointed in the ten years since I purchased my vehicle there. They have always treated me wel express lube), and have never had any reason to be disappointed in the ten years since I purchased my vehicle there. They have always treated me well, keeping me the loyal customer that I am. Today was no exception: John Russo, who handled my service visit, was friendly, patient and informative while helping me prioritize my car's most immediate needs, and offering/ arranging for on the spot shuttle service so my car work could be completed without an extra visit and I could still get to work (and the shuttle drivers were prompt, and pleasant, too). I have always felt like I am treated with respect, with all staff ready to explain mechanics I may not know much about without "talking down" to me, and I feel like I am not misled or influenced to approve anything unnecessary or nonessential for my car. I appreciate the on-line coupons and other opportunities to save a little money, too. More

John Russo provided me today with exceptional service when I went in for my scheduled maintenance appointment. He was courteous, knowledgeable, and accommodating and made my overall experience at Woburn when I went in for my scheduled maintenance appointment. He was courteous, knowledgeable, and accommodating and made my overall experience at Woburn Toyota a pleasant surprise. Would highly recommend. More

I have not only purchased 2 Toyota's from Woburn Toyota Scion, I have always had all my service work done here - THERE IS NO PLACE ELSE I WOULD RATHER GO. From the time you walk through the doors, until y Scion, I have always had all my service work done here - THERE IS NO PLACE ELSE I WOULD RATHER GO. From the time you walk through the doors, until you leave, you are treated as if you are the only customer. I had the pleasure of being assisted by Rick Mawn yesterday/today and he couldn't have been nicer. He explained everything that was being done to repair my car, he contacted Toyota and dealth with approvals for extended warranty services, and when he realized it would take longer than expected, he arranged for a rental car for me for the evening. I'm not someone who knows a lot about cars,so it's important to me to feel and have a sense of trust with the people who take care of my vehicle, and I feel lucky that I have found a group of folks at Woburn Toyota Scion who do just that - they take care of my vehicles and give me peace of mind knowing that when I drive away, I'm in a car that is safe. I almost don't want to tell you all how great they are there at Woburn Toyota as I don't want to share them lol lol lol I haven't hesitated in the past to recommend them, and now my parents purchase their vehicles there and get them serviced too. Thank you so much Rick Mawn for taking the time to explain everything that I needed to know, and making sure I was happy with the services that were provided. As always another great trip to Woburn Toyota Scion! Thanks everyone More

This dealer (and Robert Fahey, their internet commerce salesman) actually does internet commerce and doesn't just give lip service to it like many others who require you to come in before giving specific salesman) actually does internet commerce and doesn't just give lip service to it like many others who require you to come in before giving specific numbers. I basically walked in with my trade-in and lease deal of a Rav4 already structured through exchange of emails and information made over a few days prior. Robert Fahey was not a pushy, high pressure salesman who tried to increase the cost of the overall package to me and thus bring more revenue to the dealer. Robert allowed me to take my time in my select of the particular Rav4. This was one of the best car buying experiences of the many that I've had. Will definitely go through Robert again when the lease is up. More

John Russo did a great job communicating where things were with the car, called multiple times to check in and let me know what must be done and what can be done at a later time. thanks Jon were with the car, called multiple times to check in and let me know what must be done and what can be done at a later time. thanks Jon More

I'm rather confused why Toyota Corp offered a free first oil change, but then they wanted me to pay $34 at Woburn Toyota. The dealership and corporate do not seem to be inline with what is necessary and at oil change, but then they wanted me to pay $34 at Woburn Toyota. The dealership and corporate do not seem to be inline with what is necessary and at what point of mileage. Though I appreciated the discounted price, the annoying card that they sent in the mail said FREE. John is informative though. I would recommend him as a friendly service person. More

Fast service. Able to add on work that needed to be done the same day. Great hours. Rick called me to discuss recommended work and called me when work was ready. the same day. Great hours. Rick called me to discuss recommended work and called me when work was ready. More

I had the most awesome experience working with John Russo this past weekend. John was a 5 with all the choices in your survey and a whole lot more. Woburn Toyota has always been good to me. John was over t this past weekend. John was a 5 with all the choices in your survey and a whole lot more. Woburn Toyota has always been good to me. John was over the top with the quality of service he provided. I would like to commend him for going the extra mile to help me understand my options for service and explaining thoroughly my discounts, and taking time to answer all my questions and concerns. It is hard to find companies that really know how to service the public; Woburn Toyota is such a place. Thank you many times over. The day you hired John Russo was a "rainbow day" for Woburn Toyota. Sincerely, Lorraine More

There is nobody else I would trust to work on my Toyota Prius. Woburn Toyota pays attention to the details. Also, they told me my car would be ready in one hour. It was ready in exactly one hour. John Prius. Woburn Toyota pays attention to the details. Also, they told me my car would be ready in one hour. It was ready in exactly one hour. John Russo took the time to review and explain everything to me in a friendly and professional manner. More

Always a positive experience. Explain everything; good amenities for waiting (shuttle service, loaner cars, wifi, etc.). Unfortunately, Toyota service is expensive, but the job writers seem to make every amenities for waiting (shuttle service, loaner cars, wifi, etc.). Unfortunately, Toyota service is expensive, but the job writers seem to make every effort to help you absorb the expense. More