Woburn Toyota

I had looked at many dealerships and decided, based upon a number of reasons including the ratings on this website, to check out Woburn Toyota. I walked around the lot for about 10 minutes to check out what a number of reasons including the ratings on this website, to check out Woburn Toyota. I walked around the lot for about 10 minutes to check out what was available for new Highlanders. I walked into the dealership and was referred to Mo. From the moment I met Mo, I could tell he was down-to-earth and was truly interested in making sure I left happy - with or without a purchase. I explained that I was interested in a Highlander LE. He took a picture of my license and gave me a set of keys for one that was on the lot. It was the same color and style I wanted. Brought my wife and kids with me on the test drive and had my wife test drive it back to the dealer. Everyone gave it the thumbs up. When I went back into the dealership, Mo asked me how I liked it. I said the only thing that was missing was a DVD entertainment unit. He talked to me about it and we decided he would try to source the vehicle with the DVD unit from another dealer. He came back about 10 minutes later and said the manager was working on a couple of them to arrive in a day or two. We went through the paperwork and here I sit, waiting for a couple of days for the vehicle to come in. Overall, the experience was a great one. I received a very fair price for my trade-in and am very happy with the price of the new Highlander. Will write more if things change, but I envision I will be satisfactorily picking up my car either Friday afternoon or Saturday morning. Great dealer and great salesperson. Would highly recommend Mo and the Woburn Toyota team for anyone looking to purchase a vehicle. More

I had a great experience working with Robert. I would certainly recommend this dealership to anyone looking for a new Toyota! I love my 2010 Corolla S and Robert made it such so easy to buy my first new certainly recommend this dealership to anyone looking for a new Toyota! I love my 2010 Corolla S and Robert made it such so easy to buy my first new car. Can't be the service from Woburn Toyota!! More

John was very helpful from the start. I needed a simple oil change and he recommended I get the Toyota Synthetic because it is $10 cheaper for the same quality. Also, I was in a rush since I was on my l oil change and he recommended I get the Toyota Synthetic because it is $10 cheaper for the same quality. Also, I was in a rush since I was on my lunch break. I hadn't planned on the 45 minute wait so I was going to call a co-worker to pick me up but they had a shuttle that brought me back to my office. John called me when the oil change was done (only 45 minutes later) and said I could pick up my car anytime before 8pm. When I got there, John greeted me again and gave me some coupons for future use. Great customer service!!! More

My '95 Camry, which I bought there brand new in '95, has never been to another dealer for service except for Toyota service in Fla. I would not even think about taking it anywhere else for any service. I am never been to another dealer for service except for Toyota service in Fla. I would not even think about taking it anywhere else for any service. I am always greeted with a smile and know what ever problem I may have it will be taken care of and I will be given a price before the work is done. If need a ride home I get that too. My car runs good because of the care I receive. They know that at 72 years of age I do not want to buy a new car, so they keep my car running in tip-top shape. I can not thank all who work there enough. Sincerely, Mona S. Williams More

Employee was very friendly. Service was fast and waiting area was comfortable. The service that was performed on my car was explained to me in detail. This is was my third time at this dealer for service an area was comfortable. The service that was performed on my car was explained to me in detail. This is was my third time at this dealer for service and it all three times has been a more than pleasant experience. More

All of the employees from sales to parts and service are very friendly, honest and timely. There was no pressure during the sale and the maintenance is easy and quick. The parts clerk that sold me my touch very friendly, honest and timely. There was no pressure during the sale and the maintenance is easy and quick. The parts clerk that sold me my touch up paint was very helpful and seemed happy. More

I get regular scheduled maintenance services done at this dealership and have always been satisfied with the level of patience (I ask lots of questions), and knowledge the service reps and advisors offer. dealership and have always been satisfied with the level of patience (I ask lots of questions), and knowledge the service reps and advisors offer. Yesterday, I drove in with a rattleing sound coming from under the engine hood, and 2 different mechanics immediately recognized the sound as being a failing water pump. The men working the desk, John, Mike, Ramon, and Scott were very attentive to all customers and had GREAT sense of humor! My time of one and a half hour wait for the repair (no appointment) was actually entertaining because of these guys. Although they were comical, they were professional and appropriate. Woburn Toyota, you are VERY LUCKY to have these men working for you!!!! I hope you pay and treat them VERY WELL!! And the icing on the cake was, my car purrred when I drove away. Cheryl Milonopoulos Very Satisfied Customer More

Everyone working there is extremely happy and positive despite the never ending lines of customers. Each customer is greeted and taken care of with a smile and the work is done in a professional manner. despite the never ending lines of customers. Each customer is greeted and taken care of with a smile and the work is done in a professional manner. That's the reason why I keep returning to this dealership for service on my vehicle. Regardless of the rather long hours that I have wait, since they always have many customers waiting, the time spent there is always joyful. Plus, the high-end coffee machine and donuts free of charge is a big bonus! More

I was treated very well. The whole experience was positive. Darcy took special care to understand what I wanted and needed. After my car was serviced John spoke to me about what my car needed. I w positive. Darcy took special care to understand what I wanted and needed. After my car was serviced John spoke to me about what my car needed. I was very happy with how he treated me. I understood hat was needed. He treated me with alot of respect. I appreciated the customer service I received! Thank you! More

Went to their express service center for the first time. You could tell from the moment you stepped up to the counter, these guys liked working together and what they did! I felt myself smiling more - their You could tell from the moment you stepped up to the counter, these guys liked working together and what they did! I felt myself smiling more - their enthusiasm was contagious! What a great experience it was and I will definitely go back and recommend it highly to any Toyota friends! More