Woburn Toyota

I'm extremely pleased with my RAV4 maintenance service at Woburn Toyota Scion. I purchased my RAV4 V6 at Ira Toyota, Manchester, NH 5 Jan 2008 and I live in Burlington, MA. So obviously I wasn't going t Woburn Toyota Scion. I purchased my RAV4 V6 at Ira Toyota, Manchester, NH 5 Jan 2008 and I live in Burlington, MA. So obviously I wasn't going to drive 80 miles to get my car serviced. Then I remembered seeing the signs for Woburn Toyota close to where I live. I took it over for my first maintenance service @ 5,000 miles and ever since then I've been a loyal customer. Quick, reliable and friendly service. Very impress with the dealership. Today, I came in for a regular oil change at 6:30 am ( they have an express service which I think is awesome) and I was out by 7:15 am. Mike took the time to go over on what they did and things I need to keep an eye for in the future. I never feel press to get other maintenance work for which I didn't come in for. The service team is always polite, professional and knowlegdeable. I feel very fortunate to have found this dealeship. Dealerships are like hairdressers, once you find one that meets and supasses your needs; you keep on going to them. More

Great service -- only the work I requested was completed. I was advised about additional work -- and my personal mechanic confirmed each recommendation! The waiting area is clean, with WiFi, coffee service, I was advised about additional work -- and my personal mechanic confirmed each recommendation! The waiting area is clean, with WiFi, coffee service, tvs, and current magazines. Very fast and clean work. More

I have been dealing with Woburn Toyota for 3 years now and I have always had great service at a great price. They always do quality work at a great price and they are without a doubt the nicest people to and I have always had great service at a great price. They always do quality work at a great price and they are without a doubt the nicest people to deal with. I diden't even buy my truck at Woburn Toyota and they still treat me as though I did. Scott Anderson and John Russo are the best. Thanks Guy's, Danny More

Our salesperson, Robert Fahey, was terrific. He made the car-buying process a pleasant one. No haggling...straight forward on the pricing....friendly....finance department was helpful, too. All in all - ext car-buying process a pleasant one. No haggling...straight forward on the pricing....friendly....finance department was helpful, too. All in all - extremely pleased with this Toyota dealership. We will defintely bring our business there again. More

I bought my 2007 Prius new at Woburn Toyota and have been so pleased with their service and assistance (and, of course with the car itself) that we turned to them when my wife's Volvo needed to be replaced r so pleased with their service and assistance (and, of course with the car itself) that we turned to them when my wife's Volvo needed to be replaced recently. Their caring and support for the customers is evident. While it is quite a busy dealership, they have structured their service with us customers in mind, with both an Express service (extended hours) and the regular service areas. When I have had a question or needed something checked, they have been very responsive. Just yesterday, I had a low tire warning light come on but no obvious reason that I could tell. Since I was in the area of the dealership, I stopped in to ask about it. They were quick to fit me in, get it checked out, give the car a general checklist review to be sure nothing else basic was amiss, and get me on my way. John Russo, my service writer, was very helpful and quite ready to answer questions and make sure that I understood what the problem was and was well satisfied. This reinforced my confidence in the Woburn Toyota dealership and its service staff. More

I like the hours and walk in service. There is always (good) coffee and donuts in the waiting room. The staff at the desk are very friendly. The price of an oil change is very reasonable, and with a coup (good) coffee and donuts in the waiting room. The staff at the desk are very friendly. The price of an oil change is very reasonable, and with a coupon it's great. I also like getting a free oil change after five paid ones. Even my son who has an Olds Alero has his oil changed there due to the reasonable price and convenient hours. More

We came in on Sunday, Oct 17th to look over Woburn We came in on Sunday, Oct 17th to look over Woburn Toyota's inventory of Rav4 V6s. A very nice salesman named Mark T. Spinos approached us right awa We came in on Sunday, Oct 17th to look over Woburn Toyota's inventory of Rav4 V6s. A very nice salesman named Mark T. Spinos approached us right away, gave us his card and offered to help us. He was just finishing up a task and so he invited us out to the used car lot to check out the cars stating that they were all open for us to sit in and that he would join us in 5-10 minutes. About five minutes later a salesman named Ray Glennon approached us in the lot as we were checking out a 2008 Rav4 and asked us if we wanted to test drive it. We told him we were waiting for Mark and that we didn't want to step on anyone's toes. He assured us that it was okay for him to help us and that it was how things were done there. Although my partner and I felt awkward about it, Mr Glennon literally guilted us into his helping us by telling us he spent a whole five minutes trying to find the appropriate keys for the vehicle; he outright stole the sale from Mr Spinos. We took the vehicle for a test drive, were very happy with it and proceeded to try to make a deal to buy the vehicle. We got all the way to agreeing on a price, getting it approved by the manager and shaking hands on the deal. Mr Glennon even congratulated us on the fact that we "got yourselves a new car!" I wrote out a $2000 down payment check and Mr Glennon accepted it. He left to prepare the paperwork and returned a few minutes later, handed me back my check and asked my partner and me to follow him outside to where the vehicle was parked. He made sure to move us away from the other customers and then informed us that he had made an "error" in calculations and that he couldn't possibly sell us the Rav4 for the agreed upon price. He further informed us that if we "still wanted" the vehicle it would cost us an additional $2000. I balked and protested that we had already shook on the deal and I said that his behavior was very unprofessional at which point Mr Glennon turned on me like a rabid Rottweiller and snarled at me that he was NOT unprofessional, that he had made an error and that I should just accept it. When my partner questioned him further, Mr Glennon pointed out where the "error" was made and since the vehicle was really what I was looking for, we offered to split the differece with Mr Glennon. He flat out refused us, would not even ask his manager if he could accept it and stormed off. My partner was so upset he went in and confronted the manager about the situation in front of all the other customers. The manager said we had to accept the error and the new price or leave, so we left. We went out to Acton Toyota, had a fabulous experience with a wonderful salesman named Bron Loudon and purchased a vehicle with less mileage and more amenities for less money. I think it's important to post unfortunate experiences with unprofessional corporate employees as a cautionary tale for other customers. I WOULD NEVER recommend Woburn Toyota and will never return there. More

Consistently helpful and fast service. One of my dashboard warning lights came on right after service. I came back in to have it turned off. They refused to turn it without doing another (free) chec dashboard warning lights came on right after service. I came back in to have it turned off. They refused to turn it without doing another (free) check to be sure there wasn't a problem. Got me in and out as fast as they could. More

Thorough, careful, paid attention to my concerns and satisfied them. They did maintenance without a prior appointment and called me when done. When I described what was broken he keyed it in correctl satisfied them. They did maintenance without a prior appointment and called me when done. When I described what was broken he keyed it in correctly and verified it with me. Parking is a bit tight on Saturdays but I found a spot. More

Once again, John Russo took care of me!! I need 4 new tires on my 2007 Rav4. I knew this visit was going to be costly. Fortunately, I had a coupon that saved me lots of $$. John, as always, had all my tires on my 2007 Rav4. I knew this visit was going to be costly. Fortunately, I had a coupon that saved me lots of $$. John, as always, had all my paper work ready and waiting for me (called him on Friday to tell him I was coming in on Sunday). The Express Service was extremely busy, and John knew this service visit was going to take at least 3hrs to put new tires mount/alignment, etc. He didn't want me waiting all that time, and was able to get me a loner car for a few hours while my Rav4 was being serviced. I really appreciated this as my husband was home recovering from back surgery. I was able to go home and wait and care for my husband. John called a few hours later and I was back at Woburn Toyota to pick up my Rav. Of course, John went through all the work done and also gave me a manufacturer rebate for my tires - sweet! So I saved lots of money , thanks to Woburn Toyota's coupons and I'm getting money back from Michelin. Not a bad deal! More