Woburn Toyota

I bought my 2007 Prius at a different dealer, but I get all of my service done at Woburn Toyota. They are always right on when my car will be ready and make sure I understand what is needed any why. They all of my service done at Woburn Toyota. They are always right on when my car will be ready and make sure I understand what is needed any why. They feel like friends looking out for more than they feel like they are just selling - which has been my experience elsewhere. I would stronly recommend them at least for service and I plan on shopping there when I go for my next Toyota! More

If I could give this dealership a zero, I would. I If I could give this dealership a zero, I would. I have a 3 year relationship with this dealier. I traded in car back in 2007 for a new car. As I If I could give this dealership a zero, I would. I have a 3 year relationship with this dealier. I traded in car back in 2007 for a new car. As I recall, my sales rep back then was decent. Since I was buying a new car (mistake, I know), I wanted to ensure my vehicle was more than well maintained so I always took my car back to Woburn Toyota for maintenance (though there were otherToyota dealerships closer to where I lived/worked). My sister bought a Scion in 2007 when I bought my car from this dealership. I can't remember what the exact issue was, but my sister had issues with her NEW car that resulted in the car being held at the Toyota Dealership service department for over a month! But we continued to get our car serviced there for lack of better judgement. For even greater lack of judgement, I decided to trade in my 2008 Yaris for a 2010 Corolla. The trade-in itself was a great idea... the fact that I decided to trade-in at Woburn Toyota was not! Purchase date: October 12th. Date scheduled to pick up car: October 13th at 7pm. When I go to pick up my car, I was informed that the guidepoint would not be transferred over, service dept did not install the automatic car starter, and my registration was not complete! I was informed I could bring the car back on Saturday to have it all taken car of. The next day, I received a call from the sales rep, Mark Spiros, who said the guidepoint could not be installed on Saturday but he'll see if can get service dept to make an exception since he screwed up on scheduling. Then Mark Spiros disappears for a few days. And of course, no one else at the dealership can help. Diana in Customer Relations isn't returning my phone calls or emails. I'm driving a car that isn't registered-- when I called in, the dealership hasn't filed the paperwork to transfer the plates! What gives?! The finance guy (Karl Selah) has been slacking on contacting my insurance agency with the new car info). Add to all this, I was offered a $500 service loyalty bonus that the dealership isn't honoring. I contacted Toyota Customer Experience Center--- I hope they can rectify my poor customer service experience. Needless to say, once I wrap things up with this dealership, I will never go to Woburn Toyota for a car or service every again. More

Express service is very user friendly and front desk personnel are courteous with excellent follow through on concerns, no matter how small. Have been coming to Woburn Toyota for service on my Corolla f personnel are courteous with excellent follow through on concerns, no matter how small. Have been coming to Woburn Toyota for service on my Corolla for over 5 years and am very satisfied. Now have my daughter, who just moved back from out of state, bringing her Camry there for service also. We both couldn't be happier. More

Very good and helpful -- was concerned about how long it was taking. but it was ok. my car has always been serviced here and the records kept are accurate and maintained well - John told me what I should e was taking. but it was ok. my car has always been serviced here and the records kept are accurate and maintained well - John told me what I should expect in the coming service due. That was good information to know. More

Went in to have my tire pressure light checked, got a good explanation and immediate service. The service guy was friendly and had a good sense of humor which always helps when your car is doing somethi good explanation and immediate service. The service guy was friendly and had a good sense of humor which always helps when your car is doing something unexpected. The outcome of the service was well-explained. More

I called to get an idea of the amount of time and cost to have 2 new tires mounted and the other 2 tires rotated, plus an oil change. John got me the information I needed quickly and accurately. He also sugg have 2 new tires mounted and the other 2 tires rotated, plus an oil change. John got me the information I needed quickly and accurately. He also suggested I come up to do it that afternoon and told me the timing would be approximately 2-2 1/2 hours. John had all my paperwork done within the 1/2 hour it took me to get there, got my car completed in 1.25 hours, and also informed me of a computer recall for my vehicle. He was personable, knowledgeable, and helpful. I would recommend this dealership to anyone and everyone. More

recently leased a 2010 rav4. robert in sales was most helpful, we found the car i wanted in minutes, and had made the deal less than an hour later, no pressure. got a great value for my trade in as well helpful, we found the car i wanted in minutes, and had made the deal less than an hour later, no pressure. got a great value for my trade in as well. art in finance was also nice to work with. overall a great, easy and friendly experience. will certainly go back More

Quick, Friendly and Honest service. What else could you ask for. John Russo was very helpful and got me out of thier quicker than promised. I use to use Valvoline or Jiffy Lube for oil changes, no more!! G ask for. John Russo was very helpful and got me out of thier quicker than promised. I use to use Valvoline or Jiffy Lube for oil changes, no more!! Great location and a pretty good waiting room. Oh, did I mention the free Dunkin Munchkins? More

We have bought cars from Woburn Toyota for over 20 years and have always been very satisfied with both sales and service. The purchase this year, Toyota RAV 4, was the best ever. Both my wife and I were ve and have always been very satisfied with both sales and service. The purchase this year, Toyota RAV 4, was the best ever. Both my wife and I were very impressed with Robert Fahey in his no nonsense approach to the sale and honesty in delivering what I asked for. His knowledge of the prior model years along with great pricing on this years cars helped convince my wife and I in our decision. More

These guys are just fantastic! I had a coupon for a free oil change. When I asked if I could pay to upgrade to synthetic oil, the service advisor told me that I would not have to pay to upgrade since I have oil change. When I asked if I could pay to upgrade to synthetic oil, the service advisor told me that I would not have to pay to upgrade since I have always gotten the synthetic oil. Now that is customer service. More