Woburn Toyota

Great visit Nice new clean waiting area and loved the drive in service bays. My service rep, Mike, was welcoming and easy going. Nice work, well done! Nice new clean waiting area and loved the drive in service bays. My service rep, Mike, was welcoming and easy going. Nice work, well done! More

OIL CHANGE, MULIT POINT INSPECTION, REPLACED 2 HEADLAMPS Very easy to get an appointment. Service rep carefully explained everything in courteous friendly manner. Only downside was that the appointment to Very easy to get an appointment. Service rep carefully explained everything in courteous friendly manner. Only downside was that the appointment took longer than expected, but that might have been due to the holiday weekend. More

friendly the overall experience is great except the price. the installation of a licence plate cost me almost $100. i really don't understand the charge. the overall experience is great except the price. the installation of a licence plate cost me almost $100. i really don't understand the charge. More

Great costumer service Sales person was very attentive and the overall customer service was great. I would highly recommend the Woburn Toyota location to any of my friends. Sales person was very attentive and the overall customer service was great. I would highly recommend the Woburn Toyota location to any of my friends. More

Good price and satisfactory outcome but a hastle The prices are very good at this dealership and the salesmen were kind and relaxed. The receptionist is patient and helpful. The problem was that the The prices are very good at this dealership and the salesmen were kind and relaxed. The receptionist is patient and helpful. The problem was that the car had a mechanical problem with the child lock and an unexplained problem with the anti-skid and airbag system. We live 90 minutes away through heavy traffic; it was a pain to bring the car back. The salesman had told me all the problems were covered by the Toyota certified warranty & I could take it to my local dealership to have them fixed. My local service manager said: no way! The dealership that sold the car should’ve fixed those things before I took delivery. I had to take the car back to Woburn. Luckily, the service manager at Woburn, Cathy, was extremely solicitous and professional. She got me a loaner vehicle to use while she kept the car & worked on it for a week. When it was ready, she organized a delivery to our house so that I wouldn’t have to drive back to Woburn. As a compensation for our trouble, Cathy and the sales manager hooked up the remote starter that was already installed on the car and gave us the fob for it. What the car had needed: 2 new key fobs; a zero calibration of the computer system; a new child lock and a lube on the brake pedal. So everything turned out ok in the end and I got a gorgeous 4runner for a highly competitive price; but I went through a lot of stress, research, phone calls, and driving back & forth through the city to get it. After all, it was worth it to me because it’s exactly the car I’d been looking for for over 2 months. I hope it will get more than 170K on it as our last 4runner did. More

85K service Dealership is great. The new building is beautiful and has lots of great areas to sit if you need to work while you wait. I work with Mike and he is s Dealership is great. The new building is beautiful and has lots of great areas to sit if you need to work while you wait. I work with Mike and he is so nice and helpful! More

Hi it’s Patricia Laura I had a great experience with the dealership I met Mike & Mark they took good care of me i was satisfied with the services. Thanks I had a great experience with the dealership I met Mike & Mark they took good care of me i was satisfied with the services. Thanks More

They don’t care after paperwork They just want to sell the vehicle, they convince cusmomer but they don’t care after paperwork. I bought new car but they provide me without a gas, wh They just want to sell the vehicle, they convince cusmomer but they don’t care after paperwork. I bought new car but they provide me without a gas, when got home I noticed that gas was empty. When I called them, they told me they filled it up. More

Same day service You were able to service my car the same day I noticed a problem. You took care of the immediate concern and clearly wrote what would need service wit You were able to service my car the same day I noticed a problem. You took care of the immediate concern and clearly wrote what would need service within 6 months. Your new building and service set-up are impressive. Staff was absolutely attentive to my requests. More

Awesome experience led by mike Gilgun. As usual, I was dreading the fact that I had to bring my car in for service, but Mike gilgun was a pleasure to deal with. Guy’s communicative, funny, As usual, I was dreading the fact that I had to bring my car in for service, but Mike gilgun was a pleasure to deal with. Guy’s communicative, funny, and right one the money with time estimates and speculation about the vehicle’s needs. Can’t speak highly enough about him or your service staff. I’ll be back! More