Woburn Toyota

2017 Tacoma first service Great experience for my first time with my Tacoma. I can only hope that all service in the future is as great as the first. Great experience for my first time with my Tacoma. I can only hope that all service in the future is as great as the first. More

Excellent customer sevice Mike was great to work with. He was extremely helpful and had a great attitude!! I can’t say enough about the whole experience having brought my car i Mike was great to work with. He was extremely helpful and had a great attitude!! I can’t say enough about the whole experience having brought my car in for service for the last three years. Have not had any bad experiences. More

Great I was in and out quickly. And the oil change price was affordable. I was able to make an appointment that worked for my schedule. I was in and out quickly. And the oil change price was affordable. I was able to make an appointment that worked for my schedule. More

Excellent, fast service Fast, honest, and helpful service. I was in and out in an hour with oil change and repair of trunk release. I have worked with John Russo for more tha Fast, honest, and helpful service. I was in and out in an hour with oil change and repair of trunk release. I have worked with John Russo for more than 10 years and have experienced a consistently high level of service. More

CJ was very nice answering all the questions we had. The process to buy the car was fast, we got the car the day that was promes. C J is a nice person. We will recommend him to others. The process to buy the car was fast, we got the car the day that was promes. C J is a nice person. We will recommend him to others. More

Service Good service, friendly and helpful staff. Received courtesy call to remind us of the appointment due. We came in for the first service on the car and Good service, friendly and helpful staff. Received courtesy call to remind us of the appointment due. We came in for the first service on the car and in 30 minutes we were already all set. More

Friendly and very helpful not much time to get car repaired Would recommend this dealer to other people. came in for service on a Saturday and staff was most helpful and very efficient. thanks Woburn Toyota for Would recommend this dealer to other people. came in for service on a Saturday and staff was most helpful and very efficient. thanks Woburn Toyota for your help was in and out rather reasonably and they had the part in stock. More

Lack of professional service. Lies. Manipulation. Save yourself $250 right away by refusing to pay for filling your tires with nitrogen. Just refuse. It does nothing but line their pockets. Save yo Save yourself $250 right away by refusing to pay for filling your tires with nitrogen. Just refuse. It does nothing but line their pockets. Save yourself $500 on a service contract by saying "no... I'll think about it for a lower price." Save yourself another $250 by saying you won't pay $500 for documents, then say you'll consider paying less. This place offers the following nightmarish experience: Mishandling of paperwork, lack of professional service, unnecessary expenditure of time, not following through on promises, and attempts to manipulate their customers. I'm basing that on my experience. It's too bad, because a few of the regular staff were helpful, nice. Unfortunately, the rest of the staff (managers) have turned a short-lived pleasant experience into a long-lasting, bad experience. Be warned: They will not put promises into writing. They don't answer emails. Several times they would not provide names of their staff who lied to me. (Protecting their own people.) If you write to them via web mail on their website, you will likely be ignored. (One manager responded once, but didn't make an effort to solve the problems). They don't return phone messages. They processed my service agreement incorrectly. They put the wrong VIN number on the contract. They said they'd correct it, but did not. I found out I have a 30-day grace period to cancel the contract. I asked for cancellation after 2 days and they refused. Contract wasn't in effect after 2 weeks, and they wouldn't issue a refund. Numerous calls and emails were ignored. After talking to at least 10 unhelpful people, and spending many hours, and weeks, trying to resolve this issue, I wrote to the General Manager by assuming his email was initial of first name plus the last name. He finally stopped the lies, but offered no direct response to me. His business manager said I had to make a 3rd trip to their dealership (45-minute drive) in order to get a refund. Lies. And no apologies. They estimated that it would take 2-3 hours to complete the car sale. In reality it took 7 hours. They juggle too many customers at once, so when they promise a vehicle inspection the same day, you should just assume they won't have time. Just assume they are padding prices. DO NOT SIGN ANYTHING until you have read every single word, and are assured it is correct. DO NOT SIGN UP FOR A SERVICE AGREEMENT until you negotiate the price lower, AND you confirm you have 30 days to cancel. I recommend calling the toll-free number on the contract while you are sitting in their office. Toyota cars are great. Unfortunately, these people are not. More

Professional and friendly staff. Made the car buying experie Even with the construction and the drive to even see the car, the experience was made enjoyable. Quality employees throughout were both friendly and p Even with the construction and the drive to even see the car, the experience was made enjoyable. Quality employees throughout were both friendly and professional. More

Maintenance service Scheduling was easy and convenience. Service was fast. Pricing was fair. Service representative friendly and explained and answered all my questions. Scheduling was easy and convenience. Service was fast. Pricing was fair. Service representative friendly and explained and answered all my questions. Waiting area very convenient More