Woburn Toyota

Long wait and poor communication I brought my 2017 Leased Rav 4 in for a Mass State Inspection, and to have the wiper inserts replaced which never worked well. I had a 10am weekday a I brought my 2017 Leased Rav 4 in for a Mass State Inspection, and to have the wiper inserts replaced which never worked well. I had a 10am weekday appointment and had to wait in the cramped and no frills waiting room for two hours for a job that should have taken 30 minutes tops. Poor communication at check in regarding time frame and no updates until I demanded that the person check on the status. will be going to Lexington Toyota from now on More

People are friendly but misleading. Took my car here to be looked at. I told them what I thought was the issue so they looked at it and told me that it would be $900+ to fix everything. Took my car here to be looked at. I told them what I thought was the issue so they looked at it and told me that it would be $900+ to fix everything. I brought it somewhere else and told them what happened. They checked it out and told me that I was misinformed. A huge thank you to Woburn Toyota for trying to OVERCHARGE me for something that was never wrong with my car. More

How I got my CH-R I received a call from the sales department to come in and look over my options for my lease that was almost up. I ended up leaving in a new Toyota CH I received a call from the sales department to come in and look over my options for my lease that was almost up. I ended up leaving in a new Toyota CH-R. Randy helped me find a car that I liked and was able to get me to a monthly payment I am comfortable with. I was never pressured into anything and left with the car and payments that I wanted. This dealership had always been good to me from, sales to services all the way up to branch management. Kudos Randy, have a great time in NOLA and good luck with your wedding. More

Great This is my 3rd time leasing at Toyota. Keith made it very easy and was great to work with! He was very friendly and funny, we had a great experience! This is my 3rd time leasing at Toyota. Keith made it very easy and was great to work with! He was very friendly and funny, we had a great experience! More

Very quick and pleasant sales process I was going to have my car serviced, but upon arriving at the showroom, decided to buy a new one instead. I worked with CJ Gagnon, and the very nice I was going to have my car serviced, but upon arriving at the showroom, decided to buy a new one instead. I worked with CJ Gagnon, and the very nice lady (Robin) at the front desk who took all my info and got everything set up for CJ. Within three short hours, I had concluded a deal with CJ for a new car, the deal was approved by finance, and I was signing the paperwork. He had the car ready for pickup that evening! What a great experience! More

Service Friendly and competent service Had my air conditioning cleaned and coolant flushed Service was pretty quick and the service team was friendly effici Friendly and competent service Had my air conditioning cleaned and coolant flushed Service was pretty quick and the service team was friendly efficient and displayed a nice attitude More

Turned a bad day into a not so bad date My car had an unexpected problem and was towed to Woburn Toyota. Mark Zantac turned the entire day around by being so friendly and honest. My car had an unexpected problem and was towed to Woburn Toyota. Mark Zantac turned the entire day around by being so friendly and honest. More

Great Service - No Surprises I expected friendly and very competent service. That is exactly what I received at Woburn Toyota. Also, the waiting area is quite comfortable with a I expected friendly and very competent service. That is exactly what I received at Woburn Toyota. Also, the waiting area is quite comfortable with a large TV and a choice of tasty snacks. More

great salesman Ernest was a gentleman and had years of working with Toyota customers and he listened to me, I was concerned about getting in and out of the Camry be Ernest was a gentleman and had years of working with Toyota customers and he listened to me, I was concerned about getting in and out of the Camry because I am 6 ft 4 in tall. Ernest was patient with me and the fit was comfortable. More

Recall Had a recall on my car brought it in 3 times 1st didn’t finish said parts were in. 2nd Time brought car in wrong part was sent. 3rd done with a total Had a recall on my car brought it in 3 times 1st didn’t finish said parts were in. 2nd Time brought car in wrong part was sent. 3rd done with a total of 9 days without car. Service advisor tried to charge me for the part said it wasn’t covered under warranty. I won’t ever get my car serviced with you because of him Also have an 11 yr old Toyota ready for to trade or pass to my son. But overall bad experience More