Woburn Toyota

They have Anthony, so they have me. Anthony Petrella, my service advisor at Woburn Toyota, absolutely ownes me. As long as Anthony works at Woburn Toyota, everyone in my family will dri Anthony Petrella, my service advisor at Woburn Toyota, absolutely ownes me. As long as Anthony works at Woburn Toyota, everyone in my family will drive a Toyota so that we can keep going to Anthony for service. Seriously. More

Service Waited 3 hours with an appointment for an oil change. Also needed air filters changed out, which took hour and a half to find out. Waited 3 hours with an appointment for an oil change. Also needed air filters changed out, which took hour and a half to find out. More

Oil change Great staff and short wait time. Mark Zayac is my service rep. He is excellent and always ensures I am informed of any future maintenance needs. Wob Great staff and short wait time. Mark Zayac is my service rep. He is excellent and always ensures I am informed of any future maintenance needs. Woburn Toyota is my go to service center. Never disappoints. More

Check engine diagnostic Came in for a 9 am appointment. Was made to wait until 11.30 for a silly diagnostic with an error reading machine. This completely unacceptable and a Came in for a 9 am appointment. Was made to wait until 11.30 for a silly diagnostic with an error reading machine. This completely unacceptable and a ridiculous waste of my time. What is the point of making an appointment if such a small jobs is taking 3 hours. More

Service visit My experience was fine. I was impresssed that the organization was running smoothly during construction. I have been getting service elsewhere since c My experience was fine. I was impresssed that the organization was running smoothly during construction. I have been getting service elsewhere since construction began and only came in specifically for a recall. More

Good experience Probably best experience I’ve had here in all times I’ve been here. Not bad wait, friendly staff that weren’t too pushy, fair prices. Probably best experience I’ve had here in all times I’ve been here. Not bad wait, friendly staff that weren’t too pushy, fair prices. More

Everything was done perfectly! Although it took quite a bit longer than I expected, I guess the construction might have had something to do with it. I have no complaints! Although it took quite a bit longer than I expected, I guess the construction might have had something to do with it. I have no complaints! More

Quick and easy I was there for my 5k Toyota care check. Staff was nice ( although when I first walked in there was an employee sitting at the front desk on his cell I was there for my 5k Toyota care check. Staff was nice ( although when I first walked in there was an employee sitting at the front desk on his cell phone; not sure if he was able to help people at the counter but wasn’t a good look). I would also say that it was kind of frustrating with construction. You drive to the bottom of the hill to find out for my appointment that I need to turn around and go back to the top building. Having signs to avoid this would be nice. More

SUPPORTIVE TEAM I HAD BROUGHT CAR IN DECEMBER 2017. IN MAY 2018 I WAS AT RED LIGHT AND DRUNK DRIVER HIT ME FROM BEHIND,SIDE AND FRONT. THE CAR WAS DECLARED TOTAL, I HAD BROUGHT CAR IN DECEMBER 2017. IN MAY 2018 I WAS AT RED LIGHT AND DRUNK DRIVER HIT ME FROM BEHIND,SIDE AND FRONT. THE CAR WAS DECLARED TOTAL, I HAD CALL RANDY DAVIS TO REQUIRE ABOUT GAP INSURENCE, HE INFORM ME HE WOULD START BALL ROLLING BUY NOTEFIED GAP INSURENCE PEOPLE AND GAVE ME NUMBER CALLED TO START TALK TO SOMEONE THERE. THE FRIDAY BEFORE MEMORIAL DAY WEEKEND I LOOK ON LINE FOUND 2 CARS I WAS INTERESTED IN , SATURDAY I WENT IN TO OBTAIN MORE INFORMATION ON GAP INSURENCE AND 2 OTHER CARS. I WAS GREETED WARMLY BY ROBIN,JOHN,HANK,PEDRO JESUS,JOHN RANDY AND MAN THAT SITS BACK OPPISITE RANDY . RANDY CALLED JESUS OVER TO TALK TO ME ABOUT GAP INSURENCE AND HE ASSURE ME MY PAYMENTS ON DEC CAR WOULD STOP AND I WAS FREE TO PURCHASE ANOTHER CAR AND WOULD HAVE ONLY ONE LOAN FOR CAR OUT, RANDY LOOK UP AND FOUND ONLY ONE CAR I WAS INTERESTED IN AVAILABLE AND OTHER WAS IN PROCESS OF BEING BROUGHT. RANDY BROUGHT AROUND AND I KNEW THIS WAS MY CAR RIGHT AWAY. THE CAR ONLY HAD ONE KEY. I HAD MAKE APPOINTMENT FOR ANOTHER KEY. I OBTAIN ANOTHER KEY FROM ANTHONY PETRELLA AND HE INFORM ME TO HAVE RANDY SUBMIT FORM TO OBTAIN REFUND, RANDY SUBMIT FORM TO JOHN AND I'AM IN PROCESS OF WAITING FOR MAIL REFUND. THE KINDNESS AND SUPPORT I'AM ALWAYS SOWN AT WOBURN TOYOTA IS OUTSTANDING! THANK YOU! JOHN,JESUS, AND ANTHONY THANK YOU. RANDY JUST OUTSTANDING AS ALWAYS THANK YOU HELPING ME THROUGH STRESSFUL TIME, More

Very professional Took my car in for a diagnostic, couldn't afford all recommended repairs day of, but was not made to feel bad for it and was still treated respectfull Took my car in for a diagnostic, couldn't afford all recommended repairs day of, but was not made to feel bad for it and was still treated respectfully after I declined certain services. I will definitely return there for future repairs/car needs. More