Woburn Toyota

Still waiting for my car! I purchased a used car two weeks ago and it’s not ready yet. It needed a few things done to it one of which was a passenger side mirror which was brok I purchased a used car two weeks ago and it’s not ready yet. It needed a few things done to it one of which was a passenger side mirror which was broken. Still waiting for the part to come in from California. I would have thought that they would have fixed it before they put it up for sale online and in their lot. I will say that the salesman, Ernest and the finance manager, Hank were both a pleasure to deal with and were both very professional. No complaints with them. Obviously not either one of them is at fault for the car not being ready. More

Helpful associate Explained everything to me and kept word about getting me out the door on time! Enjoyed snacks and magazines while waitin and also got my work done Explained everything to me and kept word about getting me out the door on time! Enjoyed snacks and magazines while waitin and also got my work done It would be great to have a charging center available! More

Repair of the seat belt I sent my son to the dealership with my car. The center started Work before contacting me, the price was too high! When I picked up the car at 630 I sent my son to the dealership with my car. The center started Work before contacting me, the price was too high! When I picked up the car at 630 pm, the manager ran my credit card thru on the wrong car/service. Only good thing, was the center took my car on short notice, but for an overpriced repair, I can see why. More

Quick and efficient .......Renata was great... Service was great and on time . Parking is terrible . Hospitality area not as nice as other dealerships .. I hope it im .......Renata was great... Service was great and on time . Parking is terrible . Hospitality area not as nice as other dealerships .. I hope it improves once the renovations are completed because very nice people More

Very well explained By John In Short: everything was very good. Details: - good coordination between people - service quality was good - parts changed was well explained an In Short: everything was very good. Details: - good coordination between people - service quality was good - parts changed was well explained and warranty given - shuttle service was very prompt More

Lots of hurtles. I will not get into details about my expecific financial situation but it was nearly perfect so no need for all the problems we encountered and the la I will not get into details about my expecific financial situation but it was nearly perfect so no need for all the problems we encountered and the lack of professionalism. Very deceiving information, games when trying to come up with a deal and bad bad customer service over all. No one knows time frames and they make them up for you to hear what you want to hear. Specifications won't be met even if you make it as clear as day so be prepared for a huge headache. Only David which I don't see his name on the list was the one who was honest and helpful. More

Great experience! Randy was terrific and made the whole experience as stress-free as possible on a very busy Saturday morning! And Karl was a pleasure to work with on Randy was terrific and made the whole experience as stress-free as possible on a very busy Saturday morning! And Karl was a pleasure to work with on tbe financing! More

Very enjoyable Very pleased with the service. It was timely and questions were answered well. The service was explained in a way i could understand. Enjoyed the Very pleased with the service. It was timely and questions were answered well. The service was explained in a way i could understand. Enjoyed the flow of the lines waiting to check in. More

40,000 mile maintenance Promptly greeted, service rep was friendly and appeared knowledgeable. Check-in was performed quickly, process was explained. I was notified when se Promptly greeted, service rep was friendly and appeared knowledgeable. Check-in was performed quickly, process was explained. I was notified when service was complete and my vehicle was ready when I arrived to pick it up. More

Service Center Great service. Helpful professionals who actually showed me the areas that had to be fixed on my car and explained why. Thank you very much. Great service. Helpful professionals who actually showed me the areas that had to be fixed on my car and explained why. Thank you very much. More