Woburn Toyota Scion - Service Center

I've always had an incredibly good experience with the folks at Woburn Toyota Scion. You come out of the place feeling that you and your car matters to them. As a New Englander, I find the attention of th folks at Woburn Toyota Scion. You come out of the place feeling that you and your car matters to them. As a New Englander, I find the attention of the staff on me as classic, never snobbish or condescending, but also never over-the-top chummy. Just perfect! Check out John Russo, he's a greta guy to trust your car with. More

I took my minivan in for an oil change (free upon the 5th change) and it was completed as estimated within one hour. A courtesy inspection suggested a tire rotation and new rear wiper blade insert, both of w change) and it was completed as estimated within one hour. A courtesy inspection suggested a tire rotation and new rear wiper blade insert, both of which were economical ($10 for tire rotation, and ca. $6 for wiper blade insert replacement) and my minivan was ready in another 15 minutes. More

John and Ramon were extremely helpful and friendly. They do not give you the feeling that you are spending money that you don't need to. They gave good feedback and options at a good price without pushing do not give you the feeling that you are spending money that you don't need to. They gave good feedback and options at a good price without pushing recommendations. More

Woburn Toyota has very friendly service advisors that are helpful and do not talk down to you. I have never had any issues with the quality of their service work. Their hours are great too, open until 8pm on helpful and do not talk down to you. I have never had any issues with the quality of their service work. Their hours are great too, open until 8pm on weekdays...which is helpful for those that work during the day. Wait time has never seemed that long. More

John was extremely helpful and did a great job explaining the problem with my vehicle and the solution. John was able to secure a loaner car for me for the day so that my day and plans would not be impacted the problem with my vehicle and the solution. John was able to secure a loaner car for me for the day so that my day and plans would not be impacted. John called me during the day to provide an update and called to let me know that my vehicle repair was complete. The service that John provide was outstanding. More

I appreciate their knowledge and honesty about service. There are no hidden fees. They really have a genuine concern for the customer's best interest. They have a very good express service system and I ap There are no hidden fees. They really have a genuine concern for the customer's best interest. They have a very good express service system and I appreciate that simple oil changes only take an hour. More

Have dealt with Woburn Toyota for over 10 years. The very best service, price and convenience. Have dealt with many other dealers in the area, also. Rick did a great job today, as I am trying to get very best service, price and convenience. Have dealt with many other dealers in the area, also. Rick did a great job today, as I am trying to get another 125K miles from my Avalon - he and all of the service advisors work with you beautifully to help you. They are always looking out for the customer and make suggestions to help and help save money (being a CPA, this is important to me). They deserve a 6 rating, but 5 was the highest. More

I came in for the regular 65,000 mile service. Brake and water-pump problems surfaced. No problem. I have come to trust the service department when they spot things because extra work is not something that water-pump problems surfaced. No problem. I have come to trust the service department when they spot things because extra work is not something that has surfaced often. This extra work meant the car would be tied up longer; John Russo made it very easy for me to get a loaner so I could keep some appointments in Boston. He also waived the cost of the water pump (due to warranty questions). Clearly the culture in the service department is geared toward friendliness, cooperation and a thorough knowledge of the automobiles. I didn't mind spending the money because the car I left with is safer and the experience was made as painless as possible. More

Went in for a simple tire rotation and the customer service provided by Rick was very friendly and attentive regardless how big or small the issue was. The service was quick, left with rotated tires a service provided by Rick was very friendly and attentive regardless how big or small the issue was. The service was quick, left with rotated tires and a plug on one of the tires due to a nail. The time I left my house, to the service shop and back home, if I did it myself I would probably be only on my 3rd tire. More

The service men at Woburn Toyota are totally friendly, approachable, and easy to deal with. I went in for an oil change with a coupon that gave me a great price. Then...my two year old had "hid" my cell approachable, and easy to deal with. I went in for an oil change with a coupon that gave me a great price. Then...my two year old had "hid" my cell phone in the heating/air conditioning duct under the passenger seat and the service men removed it free of charge. I highly recommend this great service center. More