Woburn Toyota Scion - Service Center

Came for an oil change, came away with a $1300 bill Took almost 4 hrs for the work, also did not check air pressure in tire, or fix a dislodged vent. When I told Franco that the air was not adjusted, he Took almost 4 hrs for the work, also did not check air pressure in tire, or fix a dislodged vent. When I told Franco that the air was not adjusted, he said they did do it but I need to drive for the dash light to turn off. However, I had to come back and adjust it. Not sure if they actually rotated tires either because the low pressure was exactly where it was before I came by. More

Sales person was a slease bag. I visited the Toyota in Woburn recently to get my 2010 RAV4 serviced. I was met by Nick as I pulled up. There was something a bit creepy about him fro I visited the Toyota in Woburn recently to get my 2010 RAV4 serviced. I was met by Nick as I pulled up. There was something a bit creepy about him from the start. I am pretty good at reading people and he just came off as an "xxxxxxx" and as a woman, I am very alert to people trying to take advantage of women when it comes to service. He didn't explain much of anything to me just gave me prices. It would have been nice had explained why I needed certain things as well as how they affected each other. I am not a dummy when it comes to auto repair but I didn't tell him that, I just let him say what he wanted to say and hoped he would show great customer service. He did not. I talked to a friend of mine who has been to the Woburn Toyota and she had the same experience with Nick too. I wished I had known that otherwise I would have requested someone else or gone to a different Toyota like the one in Danvers. The guy just gives off bad vibes. Don't get me started on his recommendations because I went somewhere else and they said I didn't need half of what he said I did. He tried to scam me too. More

I was approached with a very rude guy NICK . I went on for Rav4 service appointment extended warrenty on 1/17/19 at 9:30 . I was approached with a very rude guy . He was very disrespectful . I do I went on for Rav4 service appointment extended warrenty on 1/17/19 at 9:30 . I was approached with a very rude guy . He was very disrespectful . I do not know how they hired this guy . He do not even smile at customers . After my paper work , I said i need a ride to office 2 times . Gave him the address . He did nor send information to shuttle guys . Waited for 30 mins . i checked with shuttle team they have not not got any message from him . In the evening i went to pick my vehicle evening . I was approached by same guy . He did not change his attitude , he did not give copy of bill . on top of that he says my car is ready inside go and pick up . when i went there my car was not there. I really appreciate Austin Rush and Cathy , they were very supportive and helpful . i would rate 10/10 for Austin service person worked on my vehicle More

Disappointed The worst toyota store in the region. They took my car to be fixed in one day and spent a week to fixe up. at the time of receiving my money everyone The worst toyota store in the region. They took my car to be fixed in one day and spent a week to fixe up. at the time of receiving my money everyone is very good. my problem was not resolved, they did not return my money and did not care about the customer's situation. I'm really disappointed with the attitude of the employees. I do not indicate, they do not know how to work and they kidding with customers' faces. They play of fix cars, I gave of gift my money to toyota woburn. my car was never tidy. More

The best experience Mike and Randy are the best they always goes above and beyond. I'll NEVER go anywhere else. I'm a woburn Toyota customer for life. I refer eve Mike and Randy are the best they always goes above and beyond. I'll NEVER go anywhere else. I'm a woburn Toyota customer for life. I refer everyone I know here. More

Always A+++++! Great Customer Service. Helpful Staff. Answers all the questions. Explains everything thoroughly. Honest about what repair work if any needs to be don Great Customer Service. Helpful Staff. Answers all the questions. Explains everything thoroughly. Honest about what repair work if any needs to be done now or can wait. Always making sure that if there is is sale or a coupon that can be applied it is. Great Dealership. Will always keep coming back. Thank you!! More

4 hour oil change Came in for an appointment for an oil change and service department forgot about my car. After nearly 3 hours I asked what was happening and they fin Came in for an appointment for an oil change and service department forgot about my car. After nearly 3 hours I asked what was happening and they finally got on it. More

Poor services The car’s mine why did he decide to not do the tire rotation. I want my money back that I paid that wasnt done The car’s mine why did he decide to not do the tire rotation. I want my money back that I paid that wasnt done More

Quality of Service I took my car in because the check engine and trac lights were on. Apparently, I'm the only person on the planet who doesn't know that can mean the g I took my car in because the check engine and trac lights were on. Apparently, I'm the only person on the planet who doesn't know that can mean the gas station attendant didn't put the gas cap back on tightly. John Russo and his team not only enlightened me, but found a problem that would have cost me much more had I brought the car in later. They took care of me with their usual skill and courtesy. Their skill and ability are the reason I continue to use Woburn Toyota. So why a 4 instead of my usual five? It has nothing to do with the team or their work. It has to do with the atmosphere at the new and improved Woburn Toyota. What happened to the place? Nobody's smiling anymore. Nobody interacts with each other. They look like caged veal, only set free long enough to perform a single task. The supervisor or manager or whatever you call it, of the floor, strode about like an prison guard, glaring at people like they were taking too long to do their job, muttering under their breath. People tensed visibly when they saw them coming. It made for a very different, and a very uncomfortable atmosphere. That John and his team were still able to provide quality service with a smile in this situation speaks to their professionalism and skill. I'm a people watcher, and it was pretty obvious to me that while the building has improved, the atmosphere is on a definite decline. Happy employees make for happy customers. Don't let what's been a great place go downhill in the name of improvement. More

Long service with unexpected charges I have been working with Woburn Toyota since 2016. I recently visited for my 30K service and even though I was told (when I leased my car) that the 30 I have been working with Woburn Toyota since 2016. I recently visited for my 30K service and even though I was told (when I leased my car) that the 30K service would run at approximately $80, I ended up paying $380! When I asked why , the answer I received was that that is the standard service. I was charged $130 for alignment and $250!!! for the oil change. The only way to finish the service was to authorize them to proceed this paying $380... Really disappointed. I was considering getting the 2019 RAV4 from Woburn Toyota but this is not happening.... More