Woburn Toyota Scion - Service Center

It was easy and painless. I brought my car in for a quick service. Matt was great! I was in and out quickly and very satisfied. He even applied a few coupons for me. I brought my car in for a quick service. Matt was great! I was in and out quickly and very satisfied. He even applied a few coupons for me. More

Service was prompt. On time and very fast. The best!! I forget the names of the men and women that worked on my car. They were great!! Thank you!! was prompt. On time and very fast. The best!! I forget the names of the men and women that worked on my car. They were great!! Thank you!! More

Service Had my Toyota serviced there last month and excellent service. Even though the place is under construction it was fast and curtious. They even found a Had my Toyota serviced there last month and excellent service. Even though the place is under construction it was fast and curtious. They even found a place for me to park. More

Excellent! The gentleman who checked me in was quick, knowledgeable and helpful. I wanted to get a sticker while my car was there for service. He took care of The gentleman who checked me in was quick, knowledgeable and helpful. I wanted to get a sticker while my car was there for service. He took care of everything. My car was completed by the time promised. He reviewed the service when I picked it up. He represents Woburn Toyota very well. More

Dishonest service team Employees perform and then charge for work without permission. Then the work that is done is sub standard. Multiple times trash was left in my vehicle Employees perform and then charge for work without permission. Then the work that is done is sub standard. Multiple times trash was left in my vehicle. More

Scam artists Went in for basic check and called next day there was 3,600+ in repairs. I paid $135 for a diagnostic test and wasn’t given the error codes. This does Went in for basic check and called next day there was 3,600+ in repairs. I paid $135 for a diagnostic test and wasn’t given the error codes. This doesn’t include the rental I needed. I knew the were full of it and took it to two other shops and both confirmed the same thing. I then showed them Woburn paperwork and everything was checked they reported needed immediate attention had zero issues. My $3,600+ cost me $243 dollars. I purchased 3 cars from them and definitely that will be it. More

Need a shuttle? Good luck! So the work completed on my vehicle was fine. But they are currently shortstaffed on shuttle drivers. I specifically noted at check in that morning th So the work completed on my vehicle was fine. But they are currently shortstaffed on shuttle drivers. I specifically noted at check in that morning that I would need a shuttle back from my work in Stoneham to pick up the vehicle. They called at 4 to say vehicle ready, but no shuttle. I was officially stranded at work until 7:30 at night. They said they could pick me up the following morning. So I guess I was supposed to stay overnight at my work. Lack of communication was very frustrating. More

Poor customer and car service Terrible customer service and my car isn't even fixed. Anytime I called I sat on hold for at least 5-10 mins. Once someone answered, put back on hold Terrible customer service and my car isn't even fixed. Anytime I called I sat on hold for at least 5-10 mins. Once someone answered, put back on hold for another 5-10 mins. Only ever received updates if I called them, never received curtosy calls to update me on service or let me know my car was done. Left a message and never heard back. Was told I'd get a call back in 10 mins, never did and had to call them back to get any information which was generally minimal as the person answering phones isn't actually qualified to provide information. Will be going to a different dealer for all future service. More

person at desk friendly Clean waiting area, minor problem was could not find my car after paying for my repairs. Was told it was on hill but it was not, attendents had to fi Clean waiting area, minor problem was could not find my car after paying for my repairs. Was told it was on hill but it was not, attendents had to find it in back of building. Perhaps I should have had them bring it to me in the first place. More