Woburn Toyota Scion - Service Center

Helpful in an emergency I had a scary emergency with my car, and, even though the service department was busy, they took me right in and helped me with transportation. I had a scary emergency with my car, and, even though the service department was busy, they took me right in and helped me with transportation. More

Service done they did a good job. The adviser took time to explain me what should be done in the car. They have a good Customer care. they did a good job. The adviser took time to explain me what should be done in the car. They have a good Customer care. More

Service department wasting custome rtime Below sent to Woburn Toyota Service Department management. Hello, This is some feedback regarding your service department. The service departmen Below sent to Woburn Toyota Service Department management. Hello, This is some feedback regarding your service department. The service department has repeatedly wasted my wife and my time regarding her Toyota Yariss safety recalls. There are apparently three. Only one of which we care about, the airbag. We made an appointment to have them all fixed at once, which we were told was possible by your staff. When we got there arrived for our appointment the first time, we were told "oh we only have one part, we can only do one repair". It would have been nice if we' weren't lied to initally, but what the heck, we had that one repair done and scheduled a new appointment for the rest. We receive a call a week later - "we have all your parts, come in". We schedule a new appointment. Take off work, arrange rides - you know the deal. We get there, "oh your recall notice has a code on it that says we can't put in the airbag for you yet - but we can do the other repair". No where on our notice does it explain a mysterious code. It just says "come in now". I attached the notice - you tell me how we're supposed to know the notice that says "come in" doesn't mean "come in". Again it would be nice to know you couldnt do all the job when we scheduled it. We would have waited until it could be done. We declined to have any work done and left today. Thanks for wasting my time twice. Seriously, if you dont want to do recall work - just xxxxxx tell me - I'll go somewhere else. No big deal. Just dont waste my time, we both got **** to do you know? More

My usual fabulous service Once again I received great service from Woburn Toyota. I went in there without an appointment for what I thought might be an emergency problem. The Once again I received great service from Woburn Toyota. I went in there without an appointment for what I thought might be an emergency problem. They took me right away, and took great care of me. It was fast and painless. Mike G. was my service person and he was great. More

Coupon issue no problem for John Russo! John is super friendly and helpful, as well as patient. You could not ask for a better CSR. He had already written up the service order with prices an John is super friendly and helpful, as well as patient. You could not ask for a better CSR. He had already written up the service order with prices and everything and then I realized I had forgotten to show him the coupon I had brought. We had a good laugh about that and he cheerfully proceeded to re-do everything he had just done, but I had missed the giant sign at the desk that asks for coupons BEFORE anything is written up. With another CSR it could easily have gone another way. Thanks John! More

Service with a smile I have been going to Woburn Toyota for over sixteen years and have received excellent and courteous service. I was so impressed that I bought my last I have been going to Woburn Toyota for over sixteen years and have received excellent and courteous service. I was so impressed that I bought my last car there as well. Their service department is top notch and theirapproximations for the time it will take for your service are always accurate. More

Best Toyota Service in eastern MA. I found the service to be complete and done in the time specified by the service technician. I would recommend Woburn Toyota to a relative or friend w I found the service to be complete and done in the time specified by the service technician. I would recommend Woburn Toyota to a relative or friend without hesitation. More

Knowledgeable Technicians We have always had great experiences with the Service department at Woburn Toyota. From the service desk to the Technicians, very helpful, knowledgea We have always had great experiences with the Service department at Woburn Toyota. From the service desk to the Technicians, very helpful, knowledgeable and listened to the needs we had. More

oil change I have been coming to this dealer for 10 years. They always do a great job. The staff is friendly and knowledgeable. I would recommend this location t I have been coming to this dealer for 10 years. They always do a great job. The staff is friendly and knowledgeable. I would recommend this location to anyone. More

Fabulous Service! Woburn Toyota provided courteous, competent service. John Russo straight-forwardly explained the required work and prevention of future problems. He Woburn Toyota provided courteous, competent service. John Russo straight-forwardly explained the required work and prevention of future problems. He even got me a loaner! More