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Woburn Toyota Scion - Service Center

Woburn, MA

3.6
1,251 Reviews

1,251 Reviews of Woburn Toyota Scion - Service Center

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July 03, 2016

mislead quote estimate Went there for service. Right from the start they tried to up sell me on services that I didn't need which made me not trust them. The quote estimat More

by hondaowner123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jason Cutter
Aug 02, 2016 -

Woburn Toyota responded

Thank you for taking the time out provide us with feedback regarding your experience. We would like the time to talk to you about your experience to possible rectify the situation. If you can please email Shanice Green at sgreen@woburntoyota.com. We apologize for the situation and we look forward to working with you again.

June 23, 2016

Very Nice Job John I came in with a flat on one of four new tires. John was excellent he got me in found a solution to keep me going when the tire had to be ordered. And More

by Prius Owner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Russo
June 19, 2016

Great service John Russo did a fine job of explaining the routine 35K service and showing me various options for additional work based on what the service tech foun More

by David
Recommend Dealer
Yes
Employees Worked With
John Russo
June 17, 2016

Great Service Just took my Toyota RAV 4 after Maintenance Requesting show and warning me.. Cant wait until one week.. Went in early.. Take me one hour to be done. More

by burnes,b
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Russo
June 16, 2016

Quick, caring service Had to have a tire replaced following a road construction mishap. Marc showed genuine concern, kindness and speed in taking care of my problem. We e More

by Roger
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc Andre Pelletier
June 16, 2016

Great Service! Just took my Toyota Highlander in for it's first service at 5,000 miles. I got there early and was in and out in about 30 minutes. John Russo explaine More

by K. Scully
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Russo
June 15, 2016

Very responsive and efficient! I had a significant problem develop with my 2006 Corolla and also needed to have a recall taken care of on very short notice. I spoke with Rich Aless More

by Alan W.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Alessi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard Dalton
June 15, 2016

Great service John Russo is always helpful and polite. He even took the time to tell me about a recall that needs to be taken care of soon. He always goes out of hi More

by Phil Q
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Russo
June 14, 2016

Great service! Very helpful and pleasant staff here. Sometimes the prices are a bit high but service is excellent. They have a nice place to work on my computer whil More

by sucycle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Alessi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Mello
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 06, 2016

very nice service Ken Mello is very nice.He explain every item for me.And he is very patient.Because I am a foreign people and I need to speak slowly. More

by mei
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ken Mello
4.0
This rating includes all reviews, with more weight given to recent reviews.
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