Wolfchase Chrysler Dodge Jeep Ram

Untruthful Salesman I bought a new Ram 1500 after being told that it had a 3.55 rear end by a salesman named Tom. After finding out it had a 3.21 rear end I went back to I bought a new Ram 1500 after being told that it had a 3.55 rear end by a salesman named Tom. After finding out it had a 3.21 rear end I went back to Tom who said he remembered telling me that and he talked to his manager that said there's nothing he could do. So I called chrysler to complain and they called the dealer where Tom says he never talked to me about the gear ratio. More

Dodge Ram Service 2 1/2 weeks ago, I was having problems with warning lights, and overheating. I dropped my truck off on a Saturday morning, and talked with Tim on Mon 2 1/2 weeks ago, I was having problems with warning lights, and overheating. I dropped my truck off on a Saturday morning, and talked with Tim on Monday. Make a long story short, they wound up replacing the engine. Reason was a failed water pump. Had to go back a few days after pick up, for 2 fouled spark plugs. Tim told me the old engine would be sent back to engineering for complete analysis. I am hopeful when to dust settles, I can learn why to water pump failed. More

Happier After some difficulty, David and Jeremy made things right. I appreciate the extra effort. Initially the expense for our vehicle under warranty was qui After some difficulty, David and Jeremy made things right. I appreciate the extra effort. Initially the expense for our vehicle under warranty was quite bad news. David went the extra mile to make sure Chrysler gave us some help. More

Close to home and good service, would recommend to any body that owns a Chrysler jeep or dodge product, will come back for more service body that owns a Chrysler jeep or dodge product, will come back for more service More

These guys always do a great job. Everyone there is friendly, attentive and go out of their way to make you feel appreciated. I have worked with a couple of different service advisors in the past and t friendly, attentive and go out of their way to make you feel appreciated. I have worked with a couple of different service advisors in the past and they were all knowledgable and on top of what was going on with my vehicle. I worked with Jeremy this time and he did a great job as well. David the service manager always says hello and asks how I am doing. Being in sales myself, their attention to detail and customer service goes a long way. More

These Jeep service staff members routinely go MANY extra miles to service my Jeep. Recently, my Jeep's headliner began sagging; I asked them to either repair it or send it out to a body shop. Their servic miles to service my Jeep. Recently, my Jeep's headliner began sagging; I asked them to either repair it or send it out to a body shop. Their service technician took a good look at what my Jeep needed, and, not being able to find it (not making the part anymore) he used my old frame, bought supplies at a fabric store, and made a new one for me. They were considerate of my time and charged fairly. I'm not likely to go anywhere but here to have my Jeep serviced. More

I ordered a 2013 Ram 3500 diesel dually with the tow package, paid a $1000 deposit. Went to arrange to have a fifth wheel hitch installed upon receipt of the vehicle, so I could begin my carefree life o package, paid a $1000 deposit. Went to arrange to have a fifth wheel hitch installed upon receipt of the vehicle, so I could begin my carefree life of retirement and travel. It was at the hitch installer that I saw a bulletin that said the 2013 Ram 3500 diesel dually with the tow package does not come with a trailer brake control. It is an after market accessory. I checked Ford and GM diesel dually with a tow package and, of course, a trailer brake control is standard.equipment because IT IS A TOW VEHICLE! Next, I looked at reviews of the after market trailer brake controls available for the 2013 Dodge Ram 3500 diesel dually and they are spotty. Some may work with one model and not another, some are failing. So, I'm thinking if I'm going down the hill and suddenly find a trailer up my butt, who will care? Hey, it's after market, you take your chances. So, I went back to Wolfchase Chrysler Dodge Jeep, told them to cancel the order and refund my deposit. The quote was "We're going to be getting a truck in here that will be sitting here this time next year. The deposit is not refundable". Of course it will sit there a long time. IT IS A TOW VEHICLE WITHOUT A TRAILER BRAKE CONTROL! More

I took my Jeep in for service for a known problem that had been fixed once before a year ago at another dealer. The problem reoccurred and I took it to Wolfchase Chrysler Jeep. I told them what had happen had been fixed once before a year ago at another dealer. The problem reoccurred and I took it to Wolfchase Chrysler Jeep. I told them what had happened previously with my Jeep and they explained the process of confirming the problem and assured me they would follow it thorugh until it was fixed to my satisfaction. I was impressed, they were straightforward and easy to work with. They jumped right on it and got my vehicle to me as promised. Nice people and the service department runs very smoothly. Organized, and friendly from the service advisor, technician, service manager to the young lady that checks you out. Will definitely reccomend them to anyone with a Jeep and will be my service department of choice. More

I just bought a 2013 Dodge Avenger a week ago. I have already put approximately 600 miles on this car. It is a heavier car than most mid-size sedans. For that reason it is a smooth ride takes bumps very already put approximately 600 miles on this car. It is a heavier car than most mid-size sedans. For that reason it is a smooth ride takes bumps very well. The price was great had $3000 customer cash allowance plus another $722 off to bring discount to $3722. I bought the car from Wolfchase Chrysler Dodge in Memphis TN. I had a salesperson by the name of Luster Adams who went above and beyond the call of duty. Needed 2nd car and was disappointed with the Nissan dealers in town and Toyota $500 apart on a deal. Being disappointed by Nissan and Toyota was worth it because my wife and I were able to get the high level of customer service from Mr. Adams. The product was important but the reason we bought the car had a whole lot to do with Mr. Adams and the whole team from financing to Sales Manager and General Manager. Wolfchase Chrysler Dodge be thankful for an exemplary employee in Mr. Adams because he adds sales because of his customer service skills. More

I've been bringing my Charger for service to Wolfchase Chrysler/Dodge since my original purchase in 2006. I have never had a bad experience with their service department. I've always found them to be hone Chrysler/Dodge since my original purchase in 2006. I have never had a bad experience with their service department. I've always found them to be honest, very personable, thorough, competent and professional. I have no reason to give such a glowing review other than I've become a fan of this dealership simply because of the way I've been treated and the quality of the work done. I can't finish this review without giving very high marks to Tim True, my service representative. Over the years I've probably been taken care of by all of the Reps at one time or another and my experience has always been the same. Great customer service! From the time of my original purchase many years ago until now, I'm one very happy customer! More