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Wolfchase Honda - Service Center

Bartlett, TN

4.8
3,969 Reviews

3,969 Reviews of Wolfchase Honda - Service Center

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August 12, 2020

Have been coming here a very long time!! I always come back because of Terrance, Reggie, and Abdul. They are the best and always take care of me More

by mcvay.nikki
Recommend Dealer
Yes
Employees Worked With
I don’t remember
Aug 12, 2020 -

Wolfchase Honda responded

Thank you for taking time out of your day to leave feedback regarding your recent return to our Service Department. I'm happy to see that you recognized the service provided by Terence, Reggie and Abdul. All three of these people are friendly, professional staff members and have been with us for a long time. They truly do make a difference in our dealership, Thank you for your business and we look forward to serving you again.

August 12, 2020

It is always a pleasure getting serviced at this location. The staff are super nice, personable, and helpful. Their hospitality makes customers feel at home and ensures we’ll be back again. More

by DESTINY.D.C2K16
Recommend Dealer
Yes
Employees Worked With
Dexter Alexander
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darrian Gray
Aug 12, 2020 -

Wolfchase Honda responded

Thank you for choosing Wolfchase Honda for your recent service visit, we truly appreciate your loyalty. I'm happy to hear that you always enjoy the service provided by our team and that our staff members make you feel comfortable. That is so important in making customers for a lifetime. We look forward to serving you again.

August 12, 2020

The service advisors are absolutely wonderful from the time you check in and pick up your car. They provide excellent customer service, call you when your ride is ready for pickup,and will even have a shu More

by Pilipovich
Recommend Dealer
Yes
Employees Worked With
Les (Service Advisor)
Aug 12, 2020 -

Wolfchase Honda responded

Thank you for taking the time to provide us with a 5-star rating. I'm happy to hear that you enjoyed your recent service experience and found our Service Advisors to be so accommodating. It's great to hear that you recognized the many contact points that can truly make a difference in the communication with our customers. We truly appreciate your business and your recommendations.

August 12, 2020

The wait was too wrong I got really stressed by the end. I was told an hour forty minutes it took more than two hours More

by MWAFAI
Recommend Dealer
Yes
Employees Worked With
Teen Briceno
Aug 12, 2020 -

Wolfchase Honda responded

Thank you for taking time out of your day to provide feedback regarding your recent service visit to Wolfchase Honda. I'm sorry to hear that your wait time was longer than expected. I will certainly forward your comments along to our Service Director so that he may review your experience with those involved and coach them on how to prevent this from happening in the future. We truly appreciate your business and look forward to serving you again.

August 12, 2020

Dexter is wonderful. He is knowledgeable about the service department. Dexter has always taken care of my car needs. Dexter keep up the good work! More

by mcferrendeborah
Recommend Dealer
Yes
Employees Worked With
Dexter Alexander
5.0
This rating includes all reviews, with more weight given to recent reviews.
Skylar Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lea Lawrence
Aug 12, 2020 -

Wolfchase Honda responded

Deborah, first and foremost, thank you so much for your loyalty, we appreciate you. I'm happy to see that you recognized the hard work that Dexter puts in for our customers and our dealership. Dexter always goes the extra mile to make sure our customers are taken care of and completely satisfied with the service he has provided. We are lucky to have him on our team. We truly appreciate your business and look forward to serving you again.

August 12, 2020

I'm very pleased with the swift service. I came to have an oil change. I failed to make an appointment for my service since I was told that oil changes didn't need a scheduled appointment. St More

by ED ECKSTEIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dexter Alexander
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 11, 2020

Service Department I always receive great service at Wolfchase Honda. Dexter Alexander is the best.... courteous, helpful, friendly and gets the job done for me everyt More

by CTANNER02
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dexter Alexander
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2020 -

Wolfchase Honda responded

Thank you so much for your loyalty to Wolfchase Honda. I'm happy to hear that you enjoy dealing with Dexter so much. He is exactly as you stated, courteous, helpful, friendly and goes above and beyond to serve our customers the way he would like to be served. We truly appreciate your business and look forward to serving you again.

August 11, 2020

Excellent The person that checked in my car was great. Service dept. called to tell me what was wrong and the cost. When I was ready to leave, I did not think More

by JANE.CLOUD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
don"t know their names
Aug 12, 2020 -

Wolfchase Honda responded

Jane, thank you so much for your feedback. I'm glad you enjoyed working with our staff. I'm also glad to hear that you air conditioner is cooling good. Sometimes the air doesn't get real cold while your vehicle is idling. We truly appreciate your business and look forward to serving you again.

August 10, 2020

sERVICE dEPT I do not know his last name but the guy in the service dept name Dexter Always is just as calm and helpful as you can get. No matter what I need he al More

by shirleyucantbserious
Recommend Dealer
Yes
Employees Worked With
Aug 12, 2020 -

Wolfchase Honda responded

Thank you for your 5 star rating! Dexter is truly one of a kind and we are so lucky to have him on our team. I'm pleased to hear that you enjoy dealing with him and took the time to recognize what a special person he is. Dexter always goes above and beyond to take care of our clients. We appreciate your business and look forward to serving you again.

August 09, 2020

I keep buying Hondas because of the service department. The service that I receive is always impeccable. I will not use any other service department to work on my Honda More

by MCURTIS1900
Recommend Dealer
Yes
Employees Worked With
Dexter Alexander
5.0
This rating includes all reviews, with more weight given to recent reviews.
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