Wolfchase Nissan

Recently had service done on my car through my insurance company my car was there for over a month. I clearly asked Cesar Aparicio to make sure no cars are parked too close to my car and that they don’t put company my car was there for over a month. I clearly asked Cesar Aparicio to make sure no cars are parked too close to my car and that they don’t put my bumper on the floor because it’s just been painted. And my car is new is a 2024 Sentra that came in with no damage. I notice damage on my bumper Cesar told the service manager Eric Hargrove and when he came over to look at it he was rude and disrespectful towards me talking loud yelling and screaming to the point that the other managers came out to see what was going on. They all said oh we didn’t do this Terrence Williams manager at Honda agreed for the guy who fix cars on the lot to sand it so it could look better. I can still see the mark. I’ve notice another spot on my car since it’s been there and I was told it was bird poop and that they will wipe it off. Got my car back on May 24th 2025 and attempted to wipe it away and it’s not bird poop it’s damage to my paint on my passenger side door. I have the before pictures of my passenger side door and I have what it looks like now. I also have recordings of me talking to Cesar and asking him not to park my car next to another car in fear of damage or door dings. I’m going to give them time to see if they are going to fix the damage on my passenger side door if not then I will take the necessary steps to get it fix by them. I will never buy another car from them they all are disrespectful the whole management team is disrespectful. I attached photos of the damage that’s on my passenger side door. I need this fix I’m giving them a week to reach out about this issue. I wasn’t given updates on my car I had to go up there to see what was going on with my car I asked Cesar call me with updates I shouldn’t have to come up here and get updates. They don’t care nothing about there customers I use to use them for all my oil changes and car work I wouldn’t send a dog there. They will never get another dime from me. They have the picture of my passenger side door and it’s clear in the picture it’s no damage on my door pictures don’t lie!!!!! If you getting car work done up here take pictures of your car. They will damage your car then act like it didn’t happen up there. Crazy part is they take pictures of your car before they do service. What’s the point of taking pictures if you going to act like the picture not clear enough to tell yeah right. The picture is clear and I need my passenger side door fix. Yall have the pictures to show nothing on my door. FIX MY CAR! More

To be satisfied with any service,YOU NEED QUALITY PEOPLE, to meet customer requests. My service needs were met with greater quality of ,CAREING FOR MY NEEDS, than at any other location I have ever used. You to meet customer requests. My service needs were met with greater quality of ,CAREING FOR MY NEEDS, than at any other location I have ever used. You can guide a horse to water but, you can't make him drink. Such is hiring an individual to work as a service person in any business.They will work to keep employment,however,service businesses need committed individuals who in their greeting asks how may I help you?Wolfchase Nissan has that individual, RUSTY HINES. His is more than a word as his efforts are put into action,helping to fulfill the requests of the customer.I'm sure there are other service personnel, however,I had the best ever and will return for any needs on my vehicle for Rusty Hines to make my day great. W.K.Willoughby More

The wait time was 3 hrs 45 min.. for an oil change and my tires rotated.. finally the technician changed my oil and stated I did not need my tires rotated… He also told the previous person that he did tha my tires rotated.. finally the technician changed my oil and stated I did not need my tires rotated… He also told the previous person that he did that he didn’t need his tires rotated… I told the technician I wasn’t asking I was telling them I want my tires rotated and he rolled his eyes and was mouthing off total oblivious to the fact that I’m watching him through the window it was not a good experience.. that technician will never work on my vehicle again.. More

They have very prompt, and efficient service. Everything is done very professionally. The job is completed about the time they say it will be ready in…. is done very professionally. The job is completed about the time they say it will be ready in…. More

Always a quick and reliable service, knowledgeable and friendly customer driven and focused on tending to my needs, excellent personnel and nice waiting area, definitely coming back friendly customer driven and focused on tending to my needs, excellent personnel and nice waiting area, definitely coming back More