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Wolfchase Nissan - Service Center

Bartlett, TN

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1,854 Reviews

1,854 Reviews of Wolfchase Nissan - Service Center

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August 14, 2020

Great experience! came because of David Felton but feel good to know that Diane will take care of all my needs. Really loved her honesty. More

by Marion
Recommend Dealer
Yes
Employees Worked With
Diane Burch
Aug 20, 2020 -

Wolfchase Nissan responded

Thank you for taking time to provide feedback regarding your recent visit to Wolfchase Nissan's service department. I'm happy to hear that you enjoyed dealing with Diane Burch. Diane is a valued member of our service team and always goes the extra mile to make sure our customers are 100% satisfied. We truly appreciate your loyalty and look forward to serving you again.

August 14, 2020

Clean facility, price assistance used coupons from website. Very helpful. Sad to hear the one to one rewards is going away. Glad I could use my points. More

by Sthomas
Recommend Dealer
Yes
Employees Worked With
Carl Yates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Diane Burch
Aug 20, 2020 -

Wolfchase Nissan responded

Thank you for choosing Wolfchase Nissan for your recent service needs. I'm pleased to hear that you were able to use your coupons and one to one rewards towards your service, that always helps. We appreciate your loyalty and look forward to serving you again.

August 14, 2020

I came in for service. The service was fast . The man who took the mileage was very friendly and courteous. He waited patiently as I gathered all my belongings to go inside and wait for completion of t More

by HEBREWS3237
Recommend Dealer
Yes
Employees Worked With
I didn't get the names only 1 man
Aug 20, 2020 -

Wolfchase Nissan responded

Thank you for your 5-star rating and for the opportunity to serve you. I'm happy to hear that you enjoyed dealing with our staff and found them to be efficient, friendly and courteous. We strive for 100% customer satisfaction, so it's rewarding to hear that you enjoyed your experience. We truly appreciate your business and look forward to serving you again.

August 12, 2020

Everything was great. Service great. People very nice to me and took care of my truck like expected. And as always, I love the car wash More

by tnt8086
Recommend Dealer
Yes
Employees Worked With
Diane Burch
Aug 20, 2020 -

Wolfchase Nissan responded

Thank you for choosing Wolfchase Nissan for your recent service needs and for taking the time to leave such nice feedback. I'm happy to hear that Diane got your take care of and that you had such a great experience. It's also nice to hear that you enjoy the complimentary car wash provided to service customers, we're always happy to hear that. We appreciate your business and look forward to serving you again.

August 12, 2020

Did not get good service. It seems like people we’re all over the place no detail attention to your vehicle. The person kept telling me things when I pointed out the obvious she wanted to go check. The fron More

by LORRAINEC
Recommend Dealer
No
Employees Worked With
Don’t know, Diane Burch
Aug 20, 2020 -

Wolfchase Nissan responded

Thank you for taking the time to provide feedback regarding your recent service experience at Wolfchase Nissan. I'm so sorry to hear that you had a poor experience. We are in the process of adding a group of new employees and for the first couple of days, we do expect there to be some shortcomings and I apologize that you experienced that and I completely understand your frustrations.. We are striving to get our entire team trained so that we can provide exceptional service 100% of the time. In addition, I have sent a copy of your comments to the Supervisor of the Cashier that was on duty the day you were in, so that she may take whatever measures necessary to assure that this will not happen again in the future. We truly appreciate your business and again, I apologize that your visit was less that satisfactory. We hope to have another opportunity to prove to you that we are working hard to resolve these issues.

August 11, 2020

They lie about completing multi point inspections. Had been coming to this location for months and all multipoint inspections indicated that my tires were fine, in the green. I came back to get an oil ch More

by PAM1MEMPHIS
Recommend Dealer
No
Employees Worked With
Diane Burch
Aug 20, 2020 -

Wolfchase Nissan responded

Pam, thank you for taking the time to leave feedback regarding your recent visit to our Service Department. I will take a copy of your comments to our Service Manager to see what I can find out and I will get back to you.

August 07, 2020

Fast service. No appointment needed. Was in and out in no time. I especially appreciate the complimentary car wash. I always get great service there. More

by LAWSONDERRICK
Recommend Dealer
Yes
Employees Worked With
Diane Burch
August 07, 2020

Diane was very helpful and kind. She always present a positive attitude and make sure my service is always excellent at Nissan. Thank you Diane! More

by ETHELCLARK232
Recommend Dealer
Yes
Employees Worked With
Diane Burch
August 07, 2020

Had 8am appointment and truck was dropped off at 6:30am. I called service department at 3:15pm and my truck had not been looked at. Did not get a call that it had been looked at until after 4pm. I was lef More

by JONATHANSIMPSON421
Recommend Dealer
No
Employees Worked With
Diane Burch
August 06, 2020

I was there for an oil change. The check was done and recognized the back wiper needed repairing. The assistant gave me the price I informed I had already purchased it and it needed to be put on. I asked More

by Thehaven0122
Recommend Dealer
Yes
Employees Worked With
Diane Burch
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