Wolfchase Nissan - Service Center

Horrible customer service experience Service guys were fine, the cashier entered the wrong amount ($4575 instead of $45.75), I signed on the debit machine, when I came back and brought it Service guys were fine, the cashier entered the wrong amount ($4575 instead of $45.75), I signed on the debit machine, when I came back and brought it to her attention.. she kept saying “well, you signed it”. Then she entered a refund and charged me the correct amount. She blamed me instead of taking ownership that she entered it wrong. Meanwhile I have to wait 3 to 5 days for the erroneous charge to leave my bank account. AND WE ARE TALKING $4575.00. I called my bank since this put me in a negative standing, and they said Nissan could fax over a note on company letterhead with a authorized signature stating they are not claiming the erroneous amount and they would do the refund that day. The cashier called another female and that person told her, no we don’t do it that way, you are just going to have to wait for your refund,, It was no big deal to them. Then, after I got home and checked the light that was supposed to be replace... it was not working so I had to come back Thursday for them to tell me it must be a short with the wiring. Overall, not a pleasant experience for me. More

Larry is awesome Oh the frustration of losing your only key to your car and being burden with the flu bug is not a good story for anyone in constomer service. I was NO Oh the frustration of losing your only key to your car and being burden with the flu bug is not a good story for anyone in constomer service. I was NOT in the happiest of moods that day and my projection may have been less than stellar, but Larry and the Nissan Wolfchasr team were very professional and sympathetic. They actually made me feel better about my day with their awesome customer service. Great job guys. More

Great Service as always Tiffany provided excellent service as usual. I came in on New Years Eve in the late afternoon and was grateful to get in when I did. Thank you! Tiffany provided excellent service as usual. I came in on New Years Eve in the late afternoon and was grateful to get in when I did. Thank you! More

They left ther oil plug loose Changed my oil and left the plug loose and leaking oil ... called and couldn't get anybody left message no...i response.. called and left mag for serv Changed my oil and left the plug loose and leaking oil ... called and couldn't get anybody left message no...i response.. called and left mag for service manager and never got received a response More

LeJauna’s Experience Service great. Very prompt and friendly. Took the time to explain what was going on with my car and answered all questions in a way that I could under Service great. Very prompt and friendly. Took the time to explain what was going on with my car and answered all questions in a way that I could understand, since I hardly know anything about cars. I can’t remember employee’s name but he had a British accent. Thank you. More

Service center I don’t really like this location. However, the service center employers are Awesome. Larry is one of my favorite. He is committed to serving customer I don’t really like this location. However, the service center employers are Awesome. Larry is one of my favorite. He is committed to serving customers even when we are upset. The patience given is totally phenomenal. Thanks More

Excellent Very good and supportive team. Provide good and economical service. Very fast with little wait time. I recommend the service center and applicate the Very good and supportive team. Provide good and economical service. Very fast with little wait time. I recommend the service center and applicate the service center staff. More

Excellent customer service Excellent service. Greeting was on point. What I did not like about the service dept. The phone service was down. I called 5 times cut me off. You l Excellent service. Greeting was on point. What I did not like about the service dept. The phone service was down. I called 5 times cut me off. You lost business for sure because I really thought they were close. Get here and find out the phone has been down all week. That is not good Make the phone service fix the phone system. Thanks! More

Great Service Team Came in for an appointment oil change and tire rotation. Car was taken back upon arrival. Advisor promptly informed us of extra work recommended and Came in for an appointment oil change and tire rotation. Car was taken back upon arrival. Advisor promptly informed us of extra work recommended and was able to complete all work in a very timely matter. Great job!! More

Excellent service Larry was knowledgeable and friendly...professional and helpful. As always, he took care of all our needs and told us things to look out for in the fu Larry was knowledgeable and friendly...professional and helpful. As always, he took care of all our needs and told us things to look out for in the future! More