Wolfchase Toyota

Most friendly, most attentive staff I have ever seen. They went out of their way to help my grandmother and I find her a car, and with an elderly woman they had amazing patience. Mr. Heard saw to it tha They went out of their way to help my grandmother and I find her a car, and with an elderly woman they had amazing patience. Mr. Heard saw to it that we had every thing we needed. He spent time discussing all options and making sure that we were going to look at exactly what we wanted. Ultimately we decided on a Rav 4. Zena was extremely nice and helpful and she walked us through the paperwork slowly and made sure that my grandmother understood all of it. Michael Leach sat in the car and went over every single button with my grandmother to be sure she did not have any questions before we left the dealership. In addition, he sat and walked her through hooking up her tracking service, Guidepoint. They practically rolled out a red carpet for her. The level of professionalism was above and beyond and we would definitely recommend this dealership in the future. More

Visited Wolf Chase Toyota to buy a Used 2008 Camry. Everything went so good, had a pleasant experience buying the car. One problem I had during the purchase was the car did not have the remote Key(Key Everything went so good, had a pleasant experience buying the car. One problem I had during the purchase was the car did not have the remote Key(Key less Entry). Sandeep Soni my Sales consultant had so much patience(test drove 6 cars) and had given me so many options to choose from, explained everything to help me choose the CAR I wanted. I was in love with one car that I took for test drive. I decided to purchase it even without the Remote Key. After a couple of days I e-mailed the Customer Service department if they can help me provide with a new Key. Beating my expectations(above and beyond.. I had some very good feedback about the dealership but when I personally had the experience i have very few words to describe it). I received a call in less than 2 hours about getting a new Remote Key. Appointment was setup, as they had to some programming for the new Key. This is a really wonderful experience. Now that is called "Customer Service". I would rate them A***** for the service. I would definitely recommend people to visit Wolf Chase Toyota to have a pleasant experience. !!!!!!!!!!! GREAT JOB TEAM !!!!!!!!!!!!! More

My initial goal was to purchase a new car. The wife and I ended up with a Certified Pre-Owned vehicle, and we are totally satisfied with the buying experience at Wolfchase Toyota. We had owned six Saturns I ended up with a Certified Pre-Owned vehicle, and we are totally satisfied with the buying experience at Wolfchase Toyota. We had owned six Saturns -- all bought under Saturn's No-Haggle Policy. When General Motors discarded the Saturn brand like yesterday's newspaper, we decided to discard our two current Saturns as soon as possible. We refused to reward GM's arrogance by transitioning to the the Chevrolet brand. We wanted to recapture Toyota quality that we had enjoyed in three vehicles prior to our entry into the Saturn addiction. I was dreading a purchase that would involve high-pressure, stressful negotiations, and gamesmanship. None of these negatives surfaced, and Wolfchase became the first and only dealership with whom we dealt. Late one evening, I requested Internet information on a Toyota Prius. Early the next morning, I was contacted by Michael Leach, a very young but remarkable Sales Consultant for Wolfchase Toyota. I was blown away by his knowledge and his enthusiasm to get me into a car. He was politely persistent but very professional. That's how I conducted my career in over 30 years of selling in the medical industry. From his emails and his phone conversations, I perceived that he is empathetic and ethical. He is also very articulate and respectful. He earned my confidence. I made the first visit to Michael alone because my wife was not supportive of my agenda to buy the Prius. I test-drove it, and I fell in love with it. Despite its "green" profile and technological superiority, she did not deem it a practical replacement for her Saturn Vue, our older vehicle. I shared that with Michael, and he probed for our real needs. He mentioned, "I have other vehicles that will meet your needs, and please don't rule out a Certified Pre-Owned Vehicle. Please come back with your wife." The next day, he sold us a late model certified RAV4 with low miles. We both love it, and we are really high on Michael. (Make no mistake, he did revisit the idea of selling us a Prius.) Wolfchase employs Boswell Hale, a near legendary figure in the Memphis car selling industry. Boswell made his bones on ethics and intelligent listening to customer needs. He is a long-term success and an incredibly nice guy. Michael wants to follow in his big footsteps. I was intimidated by the enormity of the Wolfchase Service Department, and I was worried that our pre-owned RAV4 might not merit big attention. An unprecedented personal meeting with Jerry Barker, the Service Manager, defused any doubts. He asked our expectations for service, and he addressed how his department meets those expectations. By the way, Jerry is another intelligent, articulate, engaging person on the Wolfchase Team. We're seeing a very pleasant pattern. John McBay, a Finance Manager, is yet another of those cerebral, articulate, persons at work at Wolfchase Toyota. None of his charms or intellect would matter if he had not gained our trust. I swore that we would not be pressured into buying some Extended Warranty of questionable value. We did buy the Extended Warranty after John's masterful presentation that it is very valuable. Frankly, it was a no-brainer decision. We have a used vehicle with bumper-to-bumper coverage for as long as we intend to own the vehicle. I have to mention Jason Terry, Sales Manager. His communications with Michael were clearly visible. His desk is on the sales floor. There were no false delays and offer/counteroffers. He wanted our business, and he wanted to support the success of his salesperson. He gave us a very attractive trade-in on our Saturn Vue. These are tough times, and this dealership is not afraid of a win-win relationship with customers. My wife and I highly recommend this dealership. We were feeling terrific as we drove off the lot with our RAV4. More

My husband and I had a great experience buying our new truck from Wolfchase Toyota. Our sales rep Mick was very attentive without being pushy. Negotiating the price with the sales manager Jason was surpri truck from Wolfchase Toyota. Our sales rep Mick was very attentive without being pushy. Negotiating the price with the sales manager Jason was surprisingly pleasant. Although we were already pre-approved through our bank, F&I Manager Zena informed us we may be able to get a better deal. Not only did she find us a better deal but also took the time to show us what we would pay with each lender and let us make the decision. At no time did I feel pressured or unsure about the financing process. We felt that she was looking out for our best interest. Willie (cleaning crew) made us feel welcome and at home. He offered us coffee, doughnuts and popcorn, and asked repeatedly if we needed anything. By far, this was the best experience I have ever had buying a vehicle. More

The Wolfchase Toyota staff was very friendly and provide the information I was requesting. After much discussion, I was able to purchase a used vehicle as a part of a special weekend sale. My purchase was the information I was requesting. After much discussion, I was able to purchase a used vehicle as a part of a special weekend sale. My purchase was processed quickly. I am very happy with the truck I purchased. More

Michael has been great to work with. He was very helpful, friendly, knowledgeable and attentive to our needs. Michael was a great listener and catered to the vehicle we wanted. I was surprised at the promp friendly, knowledgeable and attentive to our needs. Michael was a great listener and catered to the vehicle we wanted. I was surprised at the prompt service that was given to us by emails, phone calls and personal service when we drove to the dealership. He made our buying experience great. More

I wanted a specific Tacoma and Jon did everything he could to find one in the region, when that fell through, he had one preferenced for me from the factory. I'm glad to say I'm now driving my new Tacom could to find one in the region, when that fell through, he had one preferenced for me from the factory. I'm glad to say I'm now driving my new Tacoma with all the options that I wanted. The dealership makes you feel right at home and Jon is by far the best salesman I've ever dealt with. He's straight forward and honest. This is the second vehicle I've purchased through him and will be going back for a third in the next month. More

We just bought our third Avalon. Wolfchase Toyota Scion We just bought our third Avalon. Wolfchase Toyota Scion certainly maintains the very highest standards of the Toyota Corp. The facillity is beauti We just bought our third Avalon. Wolfchase Toyota Scion certainly maintains the very highest standards of the Toyota Corp. The facillity is beautiful, clean and inviting. I want to especially commend Michael Leach who helped us in our purchase. He presented himself smiling, engaging, and definitely interested in the customer. He answered all questions quickly and with knowledge. Michael surely must be a top performer. Our experience was definitely A-One. Also wish to commend, the financial advisor Mac? He was courteous also and explained all the benefits offered by Toyota. I found his help thourough and uncomplicated. I am a dedicated Toyota consumer. This is my third avalon and fifth Toyota product. I would recommend Wolfchase Toyota Scion to everyone. More

Jon did everything he could to make sure my needs were met. He listened to what I wanted and then proceeded to tell me how he would meet my needs. Every step along the way, Jon keep me informed of what met. He listened to what I wanted and then proceeded to tell me how he would meet my needs. Every step along the way, Jon keep me informed of what he was doing to get me the car I wanted. He then reported back to let me know how things were progressing. He never left me wondering what would be happening next. When my new car came in, he made sure it was in great shape. When I came in to pickup my new car, he spent a lot of time going through the features and how to operate everything in the car. I will tell you this, if I should be in the market for a new Toyota car in the future, I would not hesitate going to Jon. I trust him and I believe he would take care of me. I wouldn't consider going to anyone else. He certainly represents your dealership in the highest manner possible. Thank you for having salemen like Jon at your company. One last comment. Your support staff were very professional at their positions. I could not ask for any better help. My entire experience from the day I entered your front door to the day I left in a new car was nothing more than GREAT. Please keep doing what you folks are doing now. Your customer will appreciate it. More

Great experience. We currently own 8 cars and purchase/sell/trade cars a lot. Knowing exactly the type, year and price I was willing to pay for a new car I sent out email, fax and phone calls wi purchase/sell/trade cars a lot. Knowing exactly the type, year and price I was willing to pay for a new car I sent out email, fax and phone calls with very specific directions and requests to 15 different dealerships. I was not contacted by the dealership closest to me, and I received the best offer/best service from Wolfchase Toyota. My husband, daughter and I traveled over 100 miles to receive a great price, great car and superior service. Steve helped surprise our daughter with her new car, going way above and beyond by making sure her car was in perfect shape and even decorated with balloons sporting her school colors! I also appreciate the fact that she will be able to take her vehicle to any Toyota dealer for maintenance. I felt very comfortable sending her off to school alone, 400 miles away, with her new vehicle. I know if there are any challenges they will be addressed by Toyota in general and Wolfchase specifically if necessary. We have twins getting their cars next year and we will save Steve's card and be back in touch at that time. More