Woodbury Nissan

OK, I've written a few reviews in here about my experiences at a couple of Toyota dealerships. I ended up buying a Camry, but for the xxxx of it, I shopped the Altima. The Altima is a great looki experiences at a couple of Toyota dealerships. I ended up buying a Camry, but for the xxxx of it, I shopped the Altima. The Altima is a great looking car, but that stupid CVT transmission completely turned me off to it; it doesn't have gears like a regular transmission, and it feels like an automatic that keeps slipping out of gear. Anyway...enough techobabble. I stopped in Woodbury and talked to Andre; very professional and cordial and made me feel like a person. Like I said, I was considering the Altima along with the Camry. I test drove the car and he really knew his stuff...& NO PRESSURE! We worked up some numbers and the 2.5SL was almost $100 above my budget and had equipment that I really didn't want (leather, sunroof, and that STUPID CVT!!!). I didn't want to step down to a 2.5S because it had crappy looking hubcaps and I love alloy wheels, plus the 2009 Altima 2.5S doesn't offer a regular planetary gear automatic or a manual transmission. Sales manager Jeff came over...nice kid but he exemplifies sales managers. He put a little pressure on and I felt a little uncomfortable, but nothing overwhelming. Another guy, Tom (president or general manager) came over and introduced himself. They tried everything to get me to buy that Altima. Tom even went below his cost. I just didn't like the car and I wanted to think about it because it was a pretty big purchase. Those guys did what they had to do to try and make a sale...I don't blame them, it's tough in the showrooms right now with the economy being what it is. Even though they came across as a little pushy, I can honestly say I had a great time and if the Altima had a normal automatic LIKE EVERY OTHER CAR BRAND that I more than likely would've driven that home instead of a Camry SE. Trust me, even though I didn't buy, I'd send everyone I know there to buy a car. Whatever you do, make sure you see Andre. More

Ok, I know car dealerships are places usually people HATE going to (especially when you HAVE to buy a car), but I've been to good dealerships (rare) from time to time. However, this experience was byfar the going to (especially when you HAVE to buy a car), but I've been to good dealerships (rare) from time to time. However, this experience was byfar the worse. During my visit there, Reggie, the sales person, barely gave me much time to look over the car that I was interested in. I had questions about the dents on the car that I was concerned of, but he basically blew if off by saying 'I don't know.' The test drive was awful, just down the street and back again (I was only allowed to make 1 right turn and then a left turn to head back to the dealship). The test drive was ridiculus. The whole sales pitching thing was extremely annoying, but completely by the book: they spotted me as a potential buyer, took my driver's license, and made me wait forever for practically no reason to drain my patience. I told them I was still shopping around (which is true!), and they absolutely refused to let me leave. Then they took me into a little room with the sales manager, Anthony, who was btw, a xxxxing xxxxxx, to negotiate a price. I guess it's the same old story. Overall, they basically ignored a lot of my questions and requests, and were totally just concertn with making a sale. MAIN part of my complaint: I usually wouldn't spend time writing up any reviews, but these guys pissed me off so much that I just had to. I agreed to buy a used Mazda3 for pretty cheap ($11.3k) from them during that visit. I put down a 500dollar deposit on the car so I can get some stuff ready before I make the real purchase. I called in the middle to check up on the car and see if they did the stuff I requested for (rotation, steering wheel adjustments), and they said 'The car is in GREAT shape, you're lucky to get this car'..etc, and everything seemed well. The evening before the day I was planning to go purchase and pick up the car, I called Woodbury to let them know. I talked with Reggie and asked about the car, and he said he has to go check up on the car, he doesn't know if it's there, and told me he would call back later, because he was too busy with customers in the store. Later at their closing time, I had to call back for Reggie, and Reggie told me the car that I wanted was GONE. He said the car was actually under a lease, and they had to return the car to the old dealership that owned the car. (This is pretty much xx. When they recieved the car, they could easily know if the car is under a lease or not by looking at the owner of the TITLE OF THE CAR.) So, I wasted an entire day when I could've been shopping around for other cars. Wasted an entire week getting stuff ready to buy the car. I wasted money on driving to the dealership, and I spent money for a couple days of useless insurance for that specific car. If they lost the car, couldn't they at least LET ME KNOW?! Couldn't they have just called me? I asked them to at least refund my deposit, and he said sure, 'definitely.' I waited around 4 business days for that refund before I had to call back. Reggie told me he's working on the paperwork 'as we speak' and I should see the refund back on my credit card statement tomorrow (another excuse for poor customer service). Next day, I did see something on my credit card statement. ANOTHER CHARGE FOR $500. This took stupid mistake another 2,3 days to resolve and I eventually did get my refund (of $1000 now) back. And finally, I was done with dealing with Woodbury. I am really furious about the treatment I recieved from Woodbury, but I'm just sharing my story with you. Hope my story would give you an idea of how shady they are and how bad the service is at Woodbury. I would not recommend this place, period. More

I have leased my last two vehicles from this dealership. Love the sales staff and I am fairly confident that I am getting a good deal when I am there. However, with the last lease the dealership screwed up Love the sales staff and I am fairly confident that I am getting a good deal when I am there. However, with the last lease the dealership screwed up the paperwork and leased us an 05 and the paperwork said 04. I signed everything and then pointed this out. The sales manager came out and told me that the price quoted was for an 04 so we could go look at the 04 he had available or keep the 05 we picked out and pay another $50 a month. We went round and round and agreed on the $50 a month extra, but he through in a bunch of stuff, including a service contract to perform free oil changes and wheel rotations as long as the lease is. That leads me to the service department. I drop it off for one of the oil changes and tire rotations and go to work. My daughter has a friend drop her off to pick it up when it is finished. They make her pay for the oil change and rotation or she cannot take the van. This was the third time I had the van in under this contract, and I had told them about it when I dropped it off. We had to go through a bunch of people before someone would give us a refund, and then they would not give us it all back because they put windshield wiper fluid in for us (a $10 charge)!! I would recommend the place to buy a car, but look elsewhere for service. More

Strange how this website only shows the negative stuff. These guys are not only professional, but they deal with you straight up. These people who seem to have a "big problem" with Woodbury Nissan need to These guys are not only professional, but they deal with you straight up. These people who seem to have a "big problem" with Woodbury Nissan need to get over it and maybe be a problem to another dealer. I would buy a car here anytime and I would recommend everyone to buy a car there. More

I just got my car back from being serviced when I realized I was over charged. I had someone call in inquire about a price for the same service. They were quotes much cheaper. Roughly $70. I was misg realized I was over charged. I had someone call in inquire about a price for the same service. They were quotes much cheaper. Roughly $70. I was misguided into getting a "special package" of rotation/balance/alignment for a discounted deal. I didn't even need alignment yet wasn't told you can get all of those services separate. They billed me for more hours than they could have possibly worked. The hours exceeded the time the car was in the shop. When called to confront these issues. Was scolded by the manager of service. While I was on the phone my check engine light appeared. My car is still under warranty. Not sure why I "need" all of these services. Seriously OVERCharged! Double check before you say yes to any service!! More

I bought a 'certified' 2003 350z from these clowns. That is if certified means that they hide a huge windshield rock chip under the price tag, and a rear tire with an irrepairable leak, along with a bunch o is if certified means that they hide a huge windshield rock chip under the price tag, and a rear tire with an irrepairable leak, along with a bunch of other little things. Anyways, the price and negotiations worked out pretty fairly, but the service department and management is TERRIBLE. The sales and management team was anything but friendly and helpful. The whole time I was there I was wondering if buying a car from these xxxxxxxx was a good idea. But it was a good deal, so I did it. :) While my car was in their care, they parked it out front in the CUSTOMER LOT next to a highway where a customer BACKED INTO IT. Although he paid for the damages, his insurance company wouldn't pay for the majority of the rental car Woodbury rented me in the meantime. 2 days before the car was done being repaired, Woodbury somehow called enterprise and removed themself from the invoice, so there was no liable party to bill. So yeah guess whose credit card ended up being charged the $600. They then refuse to reimburse me after having initially repeatedly telling me they were so sorry and would cover anything his insurance did not. I even talked to the General Manager of the dealership who informed me that "He wouldn't be General Manager if he gave everyone who bought a car there $600." And basically hung up on me. So if you are looking for yet another Nissan dealership that will lie and do whatever they can to get you to buy, and fights you every step of the way when it comes to customer satisfaction, go to Woodbury Nissan. More

Found a used car at a great price- should have realized things would be a little rocky when I made numerous appointments and was promised that things would be ready and they were not. A few weeks after I b things would be a little rocky when I made numerous appointments and was promised that things would be ready and they were not. A few weeks after I bought the car I realized that my temp tags had expired and I hadn't gotten plates or registration. So I called- of course they had everything under control I would have it in a few days- oh and if a police officer stopped me- I was to give them a letter the dealer would send me in the mail stating that it wasn't my fault that the car wasn't registered (I asked DMV about this just to be sure- and they laughed and said no officer would honor a letter from a dealer about an unregistered vehicle). A week went by- I heard nothing. I called again- a few days went by- I heard nothing. I asked to speak to the general manager numerous times and amazingly enough- he never happened to be in no matter when or how often I called. Needless to say- lots of hassle- I had to hire an attorney because after a month and a half- I still didn't have tags or registration and I was getting married and moving across the country. I spent so many hours the week of my wedding with stress I did not need- one person at the dealership actually told me to just drive the car as-is across country and register it when I got to CO. As if I didn't pay for the tags already- or as if the state police in Nebraska or Kansas were going to believe that I didn't steal the car I was driving across state lines without title, tags, or registration. So what was the problem? Woodbury Nissan illegally sold me a vehicle that they did not have the title to. I had to hire an attorney the week of my wedding in order to get anything accomplished- they got to work because he knew that they had broken NJ law by selling me that car. If you are considering buying from them, please don't. More