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527 Reviews of Woodfield Lexus - Service Center
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November 20, 2013
Brought my car for oil change. After it has been serviced I found a hole on the interior panel. Yes, imagine how I felt!! I was really disappointed that nobody said anything and apologized. I understand acc I found a hole on the interior panel. Yes, imagine how I felt!! I was really disappointed that nobody said anything and apologized. I understand accidents happen; however I do not appreciate it wasn't pointed out with the assurance that it'll be fixed. It is fixed now, doesn't look like brand new, just okay. My car has less than 5,000 miles, and I purchased it at your dealership. The service consultant, was very rude, unresponsive and never reassured me or apologized. She even ignored calling me and notifying when my car was ready. I had to call myself to find out. I feel that I did not deserve her attitude, after all she is there for the customer and should not be acting like she owns the place and treats people like they are worthless sh..!!! After all it was one of the service's employee mistake. Very dissatisfied!!! More
by JFrancis123
Employees Worked With
Tonya Citrano
Helpful November 09, 2013
Working with David was a pleasure. He was clear and consise with excellent follow up. He understood clearly the issue I was experiencing and resolved the issue and took care of that and the scheduled s consise with excellent follow up. He understood clearly the issue I was experiencing and resolved the issue and took care of that and the scheduled service. More
by johnruder1
Employees Worked With
Dave Thermen
November 05, 2013
The staff were friendly. My waiting time was very close to the estimated time. The staff listed to my concerns and fixed my problem. I would go back for service next time I need it. to the estimated time. The staff listed to my concerns and fixed my problem. I would go back for service next time I need it. More
by ledene
Employees Worked With
Ed Vale
October 31, 2013
I have been working with Sean Horvath for a number of years and I can truthfully say that it is always a pleasure to come in to Woodfield Lexus. I have often told my friends of the excellent and persona years and I can truthfully say that it is always a pleasure to come in to Woodfield Lexus. I have often told my friends of the excellent and personal service that I receive. Sean is a great representative for the dealership! More
by norb
Employees Worked With
Sean Horvath
October 30, 2013
Concerned about an intermittent noise problem; rt/rear wheel. Started suddenly & vanished on the way to the dealership. The vehicle was checked; It might have been some debris; no problems were discovered wheel. Started suddenly & vanished on the way to the dealership. The vehicle was checked; It might have been some debris; no problems were discovered. The noise hasn't resurfaced. Everyone was nice, got my car washed. I'm a happy guy. More
by Mjkuczkowski
Employees Worked With
Sean Horvath
March 01, 2013
Dave and Martin always do a great job as far as being honest with me, and keeping me updated on everything going on with my car. I recently took it there for new tires, and for a sensor to be replaced. honest with me, and keeping me updated on everything going on with my car. I recently took it there for new tires, and for a sensor to be replaced. I did not expect my warranty to cover the sensor, but they took the extra time out to make sure that it was covered. My car literally feels brand new with the new tires on there, it made all the difference. More
by HGentry
Employees Worked With
Martin Rosales, Dave Thermen
February 16, 2013
I have worked with Terri's for the past couple of years. I have bought 2 new Lexus cars from him and I wouldn't use anyone else. The customer service he has provided for me is above and beyond anythi years. I have bought 2 new Lexus cars from him and I wouldn't use anyone else. The customer service he has provided for me is above and beyond anything I have ever seen. He's so sweet and kind and helps me with whatever assistance I need help with for my car. He will come pick it up for any problem or service it's due for... leave a loner and then come back with my car completely fixed and looking brand new. Resnick Lexus is a great dealership and I will continue to purchase future cars from Terris Cooper. More
by Rrudman
February 10, 2013
Came in to have rear window lightbulb replaced. Was told would be ready in less than an hour. One hour later, Keith Ullberg advises me that I need four lightbulbs replaced to the tune of $237. I app told would be ready in less than an hour. One hour later, Keith Ullberg advises me that I need four lightbulbs replaced to the tune of $237. I approve this. He then tells me I need new brakes for $432 and timing belt replacement. This is the second time I am told by YOUR service department that I need new timing belt. This was replaced a couple years ago at Madison, WI Lexus. As for the brakes, I was told I needed new brakes last summer - I believe again, this was by Keith. I make an appointment for brakes at your dealership. I bring it in last Fall and am told "no, your brakes are still good" - you are fine until at least next time. Over 11 years, I have had ALL my service work performed at Lexus dealers. I cannot believe that you cannot keep my records straight and provide better service. Keith stated I need a new timing belt because "there is no sticker" on the engine. What the heck? Since when does a mechanic judge a service need based on "a sticker" ?? Especially something of this cost magnitude? Keith was rude and not at all friendly. Told me it is my responsibility to "know the car". How was he to know he had to check a National file to see what service I have had. He never apologized. Why was I not given the sheet of paper that shows the statistics on the brakes? I asked the receptionist to make a copy? When I get home, I see that a blank ccopy is attached. What happened to the copy that showed I need new brakes? I will NOT be returning to Lexus of Schaumburg given that a) I have no trust in your service department and b) I was treated very poorly by Keith Ullberg. More
by Kskrzyp
Employees Worked With
Keith Ullberg
January 22, 2013
Have two Lexus a 2003 LS 300 and 2004 RX 330 both bought from this dealership. Service has always been excellent and we followed all the standard recommended servicing guidelines. It works.... both ca from this dealership. Service has always been excellent and we followed all the standard recommended servicing guidelines. It works.... both cars are 10 years old or better and are performing well. More
by tflanagan1849
Employees Worked With
Ed Vale
January 18, 2013
I was taken care of immediately, despite having no appointment, as i had a flat which another place told me was irreparable due to nail embedded too close to the side wall, and they had no matching ti appointment, as i had a flat which another place told me was irreparable due to nail embedded too close to the side wall, and they had no matching tire to sell. The other place quoted a price if they had to order the replacement tire, which Lexus beat by about $30, and which they did have in stock as I called Lexus while on the road riding on the spare. I was told the wait time was about 35 minutes and offered refreshments in the waiting area. I paid and was out the door in about 40 minutes. I have been in other Lexus waiting rooms and this one was larger and better lit and gave a more comfortable feeling. More
by robestarr
Employees Worked With
Tonya Plutz
