Woodhouse Buick GMC of Omaha - Service Center

I had scheduled an appointment to get my drivers side mirror replaced. I informed the lady that I would need an entire new mirror. She stated that it would need to be ordered; which I figured it would be mirror replaced. I informed the lady that I would need an entire new mirror. She stated that it would need to be ordered; which I figured it would be, and to schedule an appointment to get it fixed later the following week (which I did). Once I made an appointment, I had gotten a confirmation email stating everything that was to take place on the scheduled appointment date. Well, when the car was taken in on said date, we were told that the mirror was never ordered, and that I wasn’t on the schedule. Why wouldn’t a part get ordered when someone calls in to make an appointment and receives a confirmation email? I was then told that it would take another 4 days for the mirror to come in. It’s frustrating when you schedule to do one thing, and the service department doesn’t even do their one job...whoever scheduled the appointment didn’t do their job right. More

Excellent service! Very happy with Woodhouse! Sales, service, finance and customer service was fantastic. Highly recommend Woodhouse to all our family and friends. Very friendly staff. service, finance and customer service was fantastic. Highly recommend Woodhouse to all our family and friends. Very friendly staff. More

Finally found the problem after 3 visits. They were very friendly and I’m glad they got the problem solved and paid the warranty deductible. Probably won’t be back, but I’m glad my suv is more reliable now. friendly and I’m glad they got the problem solved and paid the warranty deductible. Probably won’t be back, but I’m glad my suv is more reliable now. More

Woodhouse GMC Buick dealership provide their customers with a feeling of "importance" and friendliness that most vehicle service centers say they offer, but their actions don't always meet me expectations with a feeling of "importance" and friendliness that most vehicle service centers say they offer, but their actions don't always meet me expectations. More

My service advisor always kept me informed about the progress of my vehicle. Also she sent me text messages on vehicle status and when my vehicle would be ready for pick up progress of my vehicle. Also she sent me text messages on vehicle status and when my vehicle would be ready for pick up More

Great facility, coming from CA to Omaha, the personal we’re friendly and professional. The service was completed on my vehicles in a timely manner. we’re friendly and professional. The service was completed on my vehicles in a timely manner. More

Very easy to get appt on line. Fixed all issues quickly. Made me aware of any others. Very nice people. Always get my car back clean. Made me aware of any others. Very nice people. Always get my car back clean. More

Service transmission and check engine lights came on. Called service department and spoke with Jeff. Got next day appointment and loaner car. Problem solved. Job well done by all. Called service department and spoke with Jeff. Got next day appointment and loaner car. Problem solved. Job well done by all. More

Well I loved my 2008 Buick Enclave. This 2020 one, not so much. It scratches by barely rubbing it. It has the auto shutoff, which you can’t choose to disengage. Hate it. Test drove in winter so did not know much. It scratches by barely rubbing it. It has the auto shutoff, which you can’t choose to disengage. Hate it. Test drove in winter so did not know about it. Had my new car in to have free oil change, showed them the scratches...one of which was there from day one, was offered a bid to get them buffed, but no bid was attached to paperwork. I liked the people. They were nice and very helpful. Just disappointed in this new car which cost $40k. Not a vehicle I would purchase again if I turn back time. More

Friendly, knowledgeable service reps. Service was recommended and completed within a reasonable time frame. I would recommend Woodhouse to my friends and family. I like that they seem to know me an recommended and completed within a reasonable time frame. I would recommend Woodhouse to my friends and family. I like that they seem to know me and my vehicle. More