Woodhouse Mazda - Service Center

I met with Manny once open at 7:30. Manny has helped me in the past and is a very friendly person. Manny set me up with a car to borrow and made dropping off and picking up easy. I wasn Manny has helped me in the past and is a very friendly person. Manny set me up with a car to borrow and made dropping off and picking up easy. I wasn't able to remove the bolts from my rear plate and Manny made sure it got done. I had a few additional services on my service sheet I will return for in the future. Thanks, Mac More

After buying MANY new Mazda's from Woodhouse during the last 15 or so years They told my wife to continue driving her 2020 CX-5 with it's check engine light on until parts were available in July. This car last 15 or so years They told my wife to continue driving her 2020 CX-5 with it's check engine light on until parts were available in July. This car was well under warranty with about 14,000 miles on it. Being and engineer and Classic car enthusiast I continuing to drive the car would likely result in damage to the engine and emissions components that would likely not surface until the warranty had expired. No other solution was offered. I even tried to trade it for a new 2022 and was offered an extremely low trade value with the comment that they didn't want to have it in their inventory for 6 months waiting for parts. Fine, the YOU use it as a loaner. They said they had about 13 other customers with the same problem. Internet research blatantly proved I was not alone and that this issue has been known since 2018 affecting multiple models. Numerous revisions of the affected parts have all failed. They claim they don't have the parts yet they are still building and selling cars. Efforts to reach MAZDA North America were frustrating and fruitless. Their TOTAL lack of response and effort has cost Mazda a customer of over 40 years. I would also like to say that aaditional research again revealed I was not alone in not being able to reach Mazda USA and Mazda Japan. If one thinks I'm making this up, I encourage you to try contacting them before purchasing a Mazda. I don't suppose Woodhouse or Mazda will post this to their webpage. But hopefully this will prevent another from the SUBSTANTIAL monetary loss I experienced More

My car was serviced on a Friday. My engine light came on on Wednesday. I called Woodhouse and they got me back in right away and solved the problem.I was offered a lower car. Treated very well. on Wednesday. I called Woodhouse and they got me back in right away and solved the problem.I was offered a lower car. Treated very well. More

Always a good experience Always greeted when entering the garage. the oil change and replacement of the relays was quick and efficient. Will continue to take "the piglet" b Always greeted when entering the garage. the oil change and replacement of the relays was quick and efficient. Will continue to take "the piglet" back to be pampered. More

Healthcare Heroes Took advantage of the opportunity to get a free oil change and car cleaning with Mazda USA at the Woodhouse, Omaha location. I think it's amazing how Took advantage of the opportunity to get a free oil change and car cleaning with Mazda USA at the Woodhouse, Omaha location. I think it's amazing how they are taking care of front-liners in healthcare. Working in the ER, my car definitely needed a good cleaning and I was due for an oil change! They had a guest waiting area, with chairs spaced out 6 ft apart for health and safety reasons-- I appreciated that. I appreciated the professionalism the entire team had. They even told me things they noticed that I should be aware of with my car for the future. But they NEVER pressured me to buy anything. I really appreciate a dealership who doesn't try to push you. More

I took them up on the offer of the free oil change for healthcare workers. They were very accommodating and very helpful. They did a great job. healthcare workers. They were very accommodating and very helpful. They did a great job. More

They were friendly and nice and had me out in no time. I just came in for an oil change but loved that they disinfected my car before and after, it was an appreciated extra step! just came in for an oil change but loved that they disinfected my car before and after, it was an appreciated extra step! More

Great service. Had a small issue following it, and they took care of immediately. Always get great communication and friendly service. I’ll go back to them again. took care of immediately. Always get great communication and friendly service. I’ll go back to them again. More

Got a detail with an oil change and new tires. Service was good but I was told with the exterior detail I purchased that the engine bay would be washed. However, it was not and when I called I was told I was good but I was told with the exterior detail I purchased that the engine bay would be washed. However, it was not and when I called I was told I must have “misunderstood.” I specifically asked about this and even had it written down. I will no longer use woodhouses services anymore. I did not work with anybody listed from the sales or finance department, it would not let me submit without rating someone. More