Woodhouse Nissan - Service Center

I took my vehicle in for an oil change. Shortly after leaving the dealership my car began making an odd noise and my check engine light came on. I returned my vehicle and later was notified the problem w leaving the dealership my car began making an odd noise and my check engine light came on. I returned my vehicle and later was notified the problem was due to them not putting oil back in my car during my oil change. I was initially told there was only enough oil to barely cover the oil filter. I was later given several different versions of how much oil was actually in my car. They performed a second oil change and told me they “think” my car probably did not have any permanent damage. I was not comfortable with “thinking” my car was “probably fine.” They assured me it was all documented in my service record should something happen but also gave me 3 options. Option 1) Use a B&G warranty should my engine fail. After looking up the warranty, I found they do not cover things such as the dealership forgetting to put oil in your car. This is when they disclosed, they did not in fact document in my service record that they failed to put oil in my car and we were told if we just do not disclose it, then B&G would not know (aka lie or commit fraud…no thanks). Option 2) Pay thousands of dollars towards and extended warranty at a discount. Why would I want to give them thousands of dollars to cover a mistake they made? Option 3) Trade my vehicle in for another car on their lot. (I wonder if they would have disclosed to whoever considered purchasing mine, that they did not put oil in it? Doubtful). We did however find a car we were interested in, it was the only vehicle they had that had similar features to mine. We notified them we were interested in this vehicle and they said they would have the car there, inspected, and ready at 10am the next day for us to drive. We arrived at our appointment. Neither manager came out to speak to us. They sent a salesman who had not even really been filled in on the situation. Shockingly, he informed us the car we were there to look at was being test driven at that exact time. It was then purchased. I could not believe that after assuring us they would have it ready for us at 10am, that they allowed it to be test driven and sold. And on top of that, they did not call us to warn us the car would not be available, so we both left our jobs to come to a pointless appointment where the salesman ended up scrolling through their inventory and finding only one other vehicle remotely similar to show us which was a total bust. After sharing our story with others, we found a lot of people have similar stories to ours when dealing with Woodhouse. So, I do not recommend taking your vehicle to Woodhouse. They do not provide safe and reliable service and when they try to cover it up, they lie, they ask you to lie, and they do not leave you with the same safe and reliable vehicle your brought them. More

Service department? Something very shady going on here !! Verbal recommendations made that did NOT match any paperwork on inspection sheet, items that did NOT need replaced marked NEEDS IMMEDIATE ATTENTION Verbal recommendations made that did NOT match any paperwork on inspection sheet, items that did NOT need replaced marked NEEDS IMMEDIATE ATTENTION More

Bad service I had a very bad experience at sales department. Quote my car to fix about $300 then when I came to pick it up it was $722 didn’t even let me know. Af I had a very bad experience at sales department. Quote my car to fix about $300 then when I came to pick it up it was $722 didn’t even let me know. After drove it for 10 mins it died on me. They forgot to reset the computer. After complaining they believed on their employee mark Mendoza that he called me for the new quote. I can pull my incoming call that he didn’t call me. Poor customer service n poor job done. More