Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

World Ford Pensacola

Pensacola, FL

Overview
Reviews
Vehicles
4.6
1,845 Reviews
Call Dealership (850) 476-9050
View Awards

6397 Pensacola Blvd.

Pensacola, FL

32505

Directions

By Type

Showing 1,845 reviews

December 14, 2023

The salesperson, Steve White is excellent. There were no problems whatsoever except with my bank, which were resolved quickly. Sure, I would buy from World Ford again. More

by Dprince37
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve White
Report | Print
Dec 19, 2023 -

World Ford Pensacola responded

Congratulations on your new vehicle! We are thrilled that Steve provided you with an excellent sales experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.

December 11, 2023

Polite greeting and short wait for my oil change. I was treated nicely and had a nice waiting room to wait in. Highly recommended this dealership for service. More

by jbach7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Judith Lachance
Report | Print
Dec 13, 2023 -

World Ford Pensacola responded

That's wonderful to hear about your positive experience! A polite greeting, short wait times, and a comfortable waiting room can certainly make a service visit more pleasant. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 09, 2023

All Good everything was fine no problems maybe a little bit too long waiting but everything worked out good More

by kebbler69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
Report | Print
Dec 12, 2023 -

World Ford Pensacola responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 08, 2023

Had a 9AM appointment for oil change service I arrived approximately ten minutes prior and was immediately greeted by service advisor Bryan very nice and professional. He directed me to the waiting a cle More

by mccullarlc
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Fitterling ??????????
Report | Print
Dec 09, 2023 -

World Ford Pensacola responded

That sounds like a fantastic experience at your service appointment! Bryan's prompt greeting and professional assistance likely set a positive tone for your visit. A clean and comfortable waiting area certainly adds to the overall experience. Having your vehicle serviced efficiently and checked out with no issues by Bryan indicates a smooth and satisfactory service process. It's wonderful that you received such great service at your appointment! We appreciate your business. We look forward to assisting you in the future.

December 07, 2023

Waited too many hours for my car. I was there all day long… the time the service guy kept saying was not correct More

by lmora58948
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Never was given his name
Report | Print
Dec 08, 2023 -

World Ford Pensacola responded

Thank you for your feedback about the long wait time to have your vehicle serviced with us because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me? Nathan Cartwright, General Manager n.cartwright@worldford.com

Dec 09, 2023 -

World Ford Pensacola responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

December 02, 2023

Thank you Aaron for the great service. My service has gotten consistently better over the years. More

by Austinlebeau331
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Babb
Report | Print
Dec 06, 2023 -

World Ford Pensacola responded

It's fantastic to hear that you had a great experience and that Aaron provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 30, 2023

Very helpful service advisor. After they were done, I asked him some general questions about several new models we are considering. Friendly and informative discussion. More

by 2svw
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zane Presley
Report | Print
Dec 01, 2023 -

World Ford Pensacola responded

Thank you for the kind words! It is always great to hear that we were able to make a customer’s experience truly exceptional. We look forward to your next visit!

November 25, 2023

The workers were very polite and quick. The waiting area for the dealership was really nice and clean and had great amenities. More

by Brandon1228
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zane Presley
Report | Print
Nov 29, 2023 -

World Ford Pensacola responded

It sounds like you had a pleasant experience at World Ford Pensacola! A polite and efficient team, coupled with a clean and well-equipped waiting area, can definitely make the service experience more comfortable. Thank you for your business!

November 24, 2023

Easy to get a service appointment. Was kept updated on status of service. Offered additional services but was not pressured to get them More

by jessivikara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Forgot name but was a male with a long ponytail and hat
Report | Print
Nov 29, 2023 -

World Ford Pensacola responded

That sounds like a great service experience! Getting an appointment easily and being kept updated on the service progress can make the process much smoother. It's also a positive sign when additional services are offered without any pressure. Thank you for your business!

November 21, 2023

Called regarding a part that had been backordered since April 2023. Evidently the previous service advisor dropped the ball and didn't even note it on our previous service appt. AARON BUCK made it all go More

by judithpannell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
AARON BUCK
Report | Print
Nov 22, 2023 -

World Ford Pensacola responded

It seems like Aaron at World Ford Pensacola went above and beyond to rectify a previous service issue with your truck. His quick action, securing the needed part, and expediting the service appointment truly made a positive impact. It's great to hear that he provided such exceptional service and turned around a situation that was initially mishandled. Thank you for your business.

Nov 22, 2023 -

judithpannell responded

Aaron DID go above and beyond and we are grateful for his dedication to serving his customers. We will be requesting him as our service advisor for all our needs.

1
...
101
102
103
...
185