Group 1 Ford of Pensacola

Had vehicle services done. My service advisor was Austin Sims he went over and beyond to take care of my vehicle. Very nice and kind. My service advisor was Austin Sims he went over and beyond to take care of my vehicle. Very nice and kind. More

The folks were super kind and took great care of my maverick. I plan on getting it serviced there again! maverick. I plan on getting it serviced there again! More

I dropped off my vehicle at 11:30AM for a quick service oil change and tire rotation. I was extremely clear I needed my vehicle to be completed by 3:30PM at the latest to get my child from daycare. At 2:30 oil change and tire rotation. I was extremely clear I needed my vehicle to be completed by 3:30PM at the latest to get my child from daycare. At 2:30, I realized I hadn’t gotten the text I normally do so I followed up with the advisor, who just then realized they hadn’t even started my vehicle. To add insult to injury, they were supposed to do a 5-tire rotation on my Bronco, which I was very clear about several times during the initial work up. After they finally finished my vehicle after 4:30, I confirmed verbally that they did do it which I was told “yes for sure.” Unfortunately it was extremely obvious when I approached my vehicle my spare tire was still brand new. When I walked back in to inform them, the service manager did confirm the 5 tire rotation in fact did NOT happen and she attempted to blame it on me saying I needed to be clear that’s what I wanted, but I was adamant and mentioned it several times, and my advisor also showed her where he put it in the notes. More

Austin is awesome and very professional, easy to work with and the boss offered me watch about 20 times lol with and the boss offered me watch about 20 times lol More

Very efficient service process. Could be improved by using the video display in the customer service waiting area Could be improved by using the video display in the customer service waiting area More

The service department at this dealership has improved tremendously over the last year. The service staff today was excellent, my vehicle was serviced quickly and everyone seemed to enjoy being there, ku tremendously over the last year. The service staff today was excellent, my vehicle was serviced quickly and everyone seemed to enjoy being there, kudos to management for finally putting together a winning team! More

The people who work at this dealership are always nice and friendly. Never had any problem they couldn't help me with. and friendly. Never had any problem they couldn't help me with. More