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Group 1 Ford of Pensacola
Pensacola, FL
2,240 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,240 reviews
January 01, 2026
I can only speak of the service department of this dealership. The sales department might be good. However, I needed an oil change and due to receiving a coupon. I chose to use their service departmen dealership. The sales department might be good. However, I needed an oil change and due to receiving a coupon. I chose to use their service department. I also was opted to use their valet to come pick up my vehicle and drop it back off after seven hours. I am still waiting on my car. Had I known it was going to take all day to get my car back, I definitely would have not used their service in this manner. Next time, I will choose a local oil change facility where I can be in and out in 30 minutes. More
by Obnursegtown
Employees Worked With
Service
December 31, 2025
Service advisor was friendly and professional. Waiting area was clean and comfortable. Free coffee and snacks were available. Wait time was reasonable for work performed. Waiting area was clean and comfortable. Free coffee and snacks were available. Wait time was reasonable for work performed. More
by garyberrian
Employees Worked With
Daniel- Service advisor
December 31, 2025
The purchasing process was quick, easy and pressure free. Both salesmen I dealt with and the financial guy were all a pleasure to deal with. Also, the sales manager was very helpful, friendly and professiona Both salesmen I dealt with and the financial guy were all a pleasure to deal with. Also, the sales manager was very helpful, friendly and professional. Overall, I had an excellent experience with the Pensacola Group One team! More
by Tl49burne
Employees Worked With
Luke, Bayden and Todd, Sonic Fonacier
December 31, 2025
Very prompt. Very convenient. Very very friendly and professional. Really above and beyond service, there was a recall on our 2023 Edge that we were unaware o Very convenient. Very very friendly and professional. Really above and beyond service, there was a recall on our 2023 Edge that we were unaware of at the time we scheduled our oil change/tire rotation service. Chris told me about it when he was checking the vehicle in, he told me it would take an additional four hours to complete the work which was much long than the time I had allowed for the service appointment. He made arrangements with Lyft to get me to work and then delivered the car to me when the work was done later that afternoon - FREE OF CHARGE! Awesome customer service, the way it should be!! More
by Mcj9764
Employees Worked With
Christopher
December 31, 2025
I’ve taken my last three Fords here for all of their maintenance and repairs. Staff is always friendly, polite and professional. Repairs and maintenance were done in a timely manner. maintenance and repairs. Staff is always friendly, polite and professional. Repairs and maintenance were done in a timely manner. More
by Snkthomas2001
Employees Worked With
Tim Watts
December 31, 2025
Mrs. Montana effectively communicated with me about the services being provided to my truck. She was very helpful and answered my questions. services being provided to my truck. She was very helpful and answered my questions. More
by chris
Employees Worked With
Mrs. Montana and her Teamate directly to the left of her desk
December 30, 2025
Great Service especially for this time of year! Tim our service writer was outstanding kept us appraised of the situation often. I will be back Tim our service writer was outstanding kept us appraised of the situation often. I will be back More
by Patrickgator
Employees Worked With
Timothy Watts - service writer
December 28, 2025
I have had two appointments for a backup camera replacement . First time I arrived and was told their were nineteen ahead of me and would have to leave my car overnight. I explained I live alone replacement . First time I arrived and was told their were nineteen ahead of me and would have to leave my car overnight. I explained I live alone and don't want to be without my car and they suggested I reschedule. I arrived for my appointment yesterday, got checked and after a few minutes was told that the part wasn't available. I live around twenty-five miles from their. I ask why didn't someone tell me when I called. I called World Fords service department. I am upset over the lack of communication. Why make appointments if the never matter? More
by patsummers
Employees Worked With
Service department.
