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Group 1 Ford of Pensacola
Pensacola, FL
2,232 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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December 28, 2025
I have had two appointments for a backup camera replacement . First time I arrived and was told their were nineteen ahead of me and would have to leave my car overnight. I explained I live alone replacement . First time I arrived and was told their were nineteen ahead of me and would have to leave my car overnight. I explained I live alone and don't want to be without my car and they suggested I reschedule. I arrived for my appointment yesterday, got checked and after a few minutes was told that the part wasn't available. I live around twenty-five miles from their. I ask why didn't someone tell me when I called. I called World Fords service department. I am upset over the lack of communication. Why make appointments if the never matter? More
by patsummers
Employees Worked With
Service department.
December 24, 2025
Took my car in for an emergency repair while visiting out of town. It took 2 days to even get a diagnosis performed, then an additional 2 days to have parts delivered. After all that, the parts ordered were of town. It took 2 days to even get a diagnosis performed, then an additional 2 days to have parts delivered. After all that, the parts ordered were wrong and a hose clip was broken when trying to install the new parts. This delay resulted in me having to have a rental for 2 weeks, an additional $400 cost on top of the repair costs. Now that I finally have my car back, there is a new noise when I creep above 2500 rpm. Sounds like something in the air intake. So I will be incurring additional costs by taking it to my own mechanic at home to investigate what is happening to my car now. I wish the breakdown had occurred when I was at home, not out of town. Very disappointed in the level of service. More
by footed-chisel.5w
Employees Worked With
I do not recognize any names
December 24, 2025
Matt worked very hard to meet our requirements. (I don’t care for you—the survey firm—placing a requirement on me to use a certain number of words in my review. You must know that it would be ea (I don’t care for you—the survey firm—placing a requirement on me to use a certain number of words in my review. You must know that it would be easier for me not to respond at all. Placing requirements like this increases the chances of the customer to exit out of the survey. Now that I’ve satisfied the 15 word minimum, did it improve my response?) More
by rdoss57
Employees Worked With
Matt Garfinkel, Sonic Fonacier
December 24, 2025
When for a oil change they took car info and I waited while it was done everything was good while it was done everything was good More
by frias.gabrielalopez
Employees Worked With
Sam Monarch, Jim Knudsen, Dean Allerheiligen, Marco Barlow, pbuch Admin, Chris Jones, James Collette, Sonic Fonacier
