Group 1 Ford of Pensacola

Austin was fantastic. I was in from out of town when my skid plate fell loose. He got me in and out quickly. Very thankful I was in from out of town when my skid plate fell loose. He got me in and out quickly. Very thankful More

When for a oil change they took car info and I waited while it was done everything was good while it was done everything was good More

Matt worked very hard to meet our requirements. (I don’t care for you—the survey firm—placing a requirement on me to use a certain number of words in my review. You must know that it would be ea (I don’t care for you—the survey firm—placing a requirement on me to use a certain number of words in my review. You must know that it would be easier for me not to respond at all. Placing requirements like this increases the chances of the customer to exit out of the survey. Now that I’ve satisfied the 15 word minimum, did it improve my response?) More

Took my car in for an emergency repair while visiting out of town. It took 2 days to even get a diagnosis performed, then an additional 2 days to have parts delivered. After all that, the parts ordered were of town. It took 2 days to even get a diagnosis performed, then an additional 2 days to have parts delivered. After all that, the parts ordered were wrong and a hose clip was broken when trying to install the new parts. This delay resulted in me having to have a rental for 2 weeks, an additional $400 cost on top of the repair costs. Now that I finally have my car back, there is a new noise when I creep above 2500 rpm. Sounds like something in the air intake. So I will be incurring additional costs by taking it to my own mechanic at home to investigate what is happening to my car now. I wish the breakdown had occurred when I was at home, not out of town. Very disappointed in the level of service. More