Group 1 Ford of Pensacola

The purchasing process was quick, easy and pressure free. Both salesmen I dealt with and the financial guy were all a pleasure to deal with. Also, the sales manager was very helpful, friendly and professiona Both salesmen I dealt with and the financial guy were all a pleasure to deal with. Also, the sales manager was very helpful, friendly and professional. Overall, I had an excellent experience with the Pensacola Group One team! More

Service advisor was friendly and professional. Waiting area was clean and comfortable. Free coffee and snacks were available. Wait time was reasonable for work performed. Waiting area was clean and comfortable. Free coffee and snacks were available. Wait time was reasonable for work performed. More

Great Service especially for this time of year! Tim our service writer was outstanding kept us appraised of the situation often. I will be back Tim our service writer was outstanding kept us appraised of the situation often. I will be back More

I have had two appointments for a backup camera replacement . First time I arrived and was told their were nineteen ahead of me and would have to leave my car overnight. I explained I live alone replacement . First time I arrived and was told their were nineteen ahead of me and would have to leave my car overnight. I explained I live alone and don't want to be without my car and they suggested I reschedule. I arrived for my appointment yesterday, got checked and after a few minutes was told that the part wasn't available. I live around twenty-five miles from their. I ask why didn't someone tell me when I called. I called World Fords service department. I am upset over the lack of communication. Why make appointments if the never matter? More

Matt worked very hard to meet our requirements. (I don’t care for you—the survey firm—placing a requirement on me to use a certain number of words in my review. You must know that it would be ea (I don’t care for you—the survey firm—placing a requirement on me to use a certain number of words in my review. You must know that it would be easier for me not to respond at all. Placing requirements like this increases the chances of the customer to exit out of the survey. Now that I’ve satisfied the 15 word minimum, did it improve my response?) More