World Ford Pensacola

Preston and the service team at World Ford Pensacola were outstanding from start to finish! Their expertise and proficiency were evident throughout the entire process, making everything smooth and efficient. outstanding from start to finish! Their expertise and proficiency were evident throughout the entire process, making everything smooth and efficient. They ensured I was updated every step of the way, providing excellent communication. Preston truly went above and beyond, delivering exceptional customer service. Highly recommend their team for a professional, streamlined experience! More

Great service as always and much appreciated! Thank you so much! I would recommend World Ford! Thank you so much! I would recommend World Ford! More

Very slow, quoted 1-1. 5hr, took 2hours. Got there at 7am, didn’t get helped until 7:29am, lots of employees standing around. 5hr, took 2hours. Got there at 7am, didn’t get helped until 7:29am, lots of employees standing around. More

Kevin was great. Service was outstanding. Will come back for my car care needs. Thanks Service was outstanding. Will come back for my car care needs. Thanks More

You guys stepped up your game, it was relatively quick. My rep wasn’t around to check me out and another rep was quick to help. My rep wasn’t around to check me out and another rep was quick to help. More

Good service and up frount with how offerings were made. Everyone was professional and smiling. Everyone was professional and smiling. More

I compliment Kevin for his friendly professionalism. He kept me up to date as the work on my truck progressed and he answered all my questions. Your whole team was friendly, polite, and engaging. Mor He kept me up to date as the work on my truck progressed and he answered all my questions. Your whole team was friendly, polite, and engaging. More than once, a team member reading my face would ask…Do you need something? I asked about some unexpected work that was very expensive for me, he called your tech to his desk, we met and he brought me back to my truck and showed me the part that needed to be replaced. His superior stepped in and gave me additional explanation. Good team. Now about the expensive unexpected work. Your tech showed me a fuel filter housing where two of the bolts had been improperly installed which ruined the housing. I believe in Ford, I trust you with my beautiful truck, all of my service work is done at a Ford dealership. If that work be poor it was done at a Ford dealership. I have my service records which shows the last dealership that changed the fuel filter. I had used them before and have confidence in them. I’m retired, this bill hurts. But I want to end positive. Kevin was great, gave me the bad news, he was empathetic. And again to the tech, his manager, and your team as a whole, they were engaging and answered all of my questions. World Ford of Pensacola is a class A organization. My Service Advisor is: 148174 Kevin Jardin he’s 5 STAR.(he’s not listed in the Service Dept roster) It req’d me to choose a contact, I chose Lisa Driscoll as a default, I don’t know her. More

Kevin was extremely helpful in getting my system update done for my Explorer! He was able to get it done same day for me, and it’s been flawless since! done for my Explorer! He was able to get it done same day for me, and it’s been flawless since! More

Very pleased with Marco he done an amazing job at getting my deal done Thank you my deal done Thank you More

World Ford has been a reliable and cost effective service provider for my Ford chassis RV since I purchased it in 2020. They service representatives are courteous and have done a great job in meeting my ser provider for my Ford chassis RV since I purchased it in 2020. They service representatives are courteous and have done a great job in meeting my service needs. Greg Strader More