World Kia Joliet

Do not waste your time going here. One month agate buying my vehicle I was told I need a co signer if I want to keep the car. One month agate buying my vehicle I was told I need a co signer if I want to keep the car. More

Save yourself the frustration and go to Kia of Orland Park. I called Kia of Joliet to schedule an appointment because the sliding door on my 2023 Kia Carnival will not close properly. While making the Park. I called Kia of Joliet to schedule an appointment because the sliding door on my 2023 Kia Carnival will not close properly. While making the appointment, I also found out that I have THREE open recalls. Since I’m getting close to 100,000 miles, I explained that I wanted the vehicle looked over as well before my warranty expires. I also specifically explained that I have four children and being without a vehicle for an entire day is not exactly an easy option for me. I was told on the phone that I could most likely get a rental for the day. Great. I scheduled the appointment based on that conversation. Then I actually showed up. First, I was told there would be a diagnostic fee for the sliding door. Nobody mentioned that when I scheduled the appointment. My husband is a mechanic, so I completely understand diagnostic fees. My issue is the lack of communication. Then I found out that the sliding door isn’t covered under the 100,000-mile warranty because that portion of the warranty apparently ended at 60,000 miles. Again, information that would have been extremely helpful to know when I was ON THE PHONE specifically discussing the sliding door and my warranty. I asked the service advisor if they could at least TRY submitting the sliding door issue to Kia to see if they would consider covering it since the vehicle is only three years old. His answer was simply no. Wouldn’t even try. Apparently asking Kia the question was too much effort. And then, surprise, no rental car. Yes, they could give me a ride home. That’s not the point. I have FOUR CHILDREN. I scheduled this appointment under the impression that I would have a rental vehicle for the day because that is what I was told when I called. Being dropped off at home and having no vehicle for an unknown number of hours is not the same thing. Mistakes and miscommunications happen. What separates good customer service from bad customer service is what you do AFTER the mistake happens. There was absolutely no effort to make the situation right or find a solution. Just a whole lot of “no.” So I left. No recalls completed. No inspection. No sliding door diagnosis. Nothing. Kia of Joliet is less than 10 miles from my house, and I will happily drive right past it and make the trip to Kia of Orland Park, where I purchased my Carnival and where the customer service has always been exceptional. If you’re deciding between the two, do yourself a favor: keep driving to Orland Park. More

Rudy was very accommodating and there was no pressure at all. I’m older so it was very nice that he took his time setting everything up for me. He’s the best. all. I’m older so it was very nice that he took his time setting everything up for me. He’s the best. More

7/30/26 Yesterday we walked out of the World Kia Joliet dealership with the 2026 Kia K4. Our experience there was the best I have had at a dealership. We had an appointment to speak with Rick. He greeted dealership with the 2026 Kia K4. Our experience there was the best I have had at a dealership. We had an appointment to speak with Rick. He greeted us with a smile and a handshake and asked if we could give him a few minutes. Minutes later he came back and introduced us to Ciara. He let us know that she was going to be working with us since he was attending someone else. Ciara was very nice and was extremely knowledgeable. She answered in detail any questions we had. We also had the pleasure of speaking with Moises who is the sales manager. He and Ciara worked together to get us the best possible deal. Brent finalized our deal at the end. He was also very nice and answered our questions. As I said this dealership was my best experience at a dealership thus far. Ciara, Moises and Brent made this exciting and somewhat stressful situation into a great memory. We appreciate you all making this purchase possible. More

Second time back in a month and Chris and his team were just a good the second time around making the car buying process and good as they can just a good the second time around making the car buying process and good as they can More

Our sales associate, Jeremy, was very helpful and knowledgeable — truly the only positive part of our experience at this dealership. Unfortunately, everything after working with him went downhill. knowledgeable — truly the only positive part of our experience at this dealership. Unfortunately, everything after working with him went downhill. Management added about $1,800 on top of our negotiated price, charging us for the “free” oil changes they had offered. We caught this only because we noticed it during the finance paperwork and had to have it corrected. Once we got home, we realized the car had 400 more miles on it than we were told, the floor mats had stains, and several stickers hadn’t been removed. For a major purchase, the lack of transparency and attention to detail was extremely disappointing. Jeremy did his job well, but the overall dealership experience left a lot to be desired. More

Chris was very respectful and professional when it came to dealing the car to me I will refer new buyers to him in the future! to dealing the car to me I will refer new buyers to him in the future! More

Great dealership, Chris Sutor our salesman was very knowledgeable and made the process very easy. knowledgeable and made the process very easy. More

Very nice to work with. Got a deal for me when Noone else would. Thanks Got a deal for me when Noone else would. Thanks More

Christopher was very helpful he helped me getting my car. Process was very smooth Thank you. I recommend ask for Chris Process was very smooth Thank you. I recommend ask for Chris More