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World Subaru - Service Center

4.7

92 Lifetime Service Reviews

688 Shrewsbury Ave, Tinton Falls, New Jersey 07701

Contact Information

Appointment Details

Drop off vehicle
Wait for service
Drop off vehicle
Wait for service

Vehicle Information

Please update the areas marked in red.

Top Reviewed Employees

Rudolph "Rudy" Degaetano, Service Advisor, World Subaru

Rudolph "Rudy" Degaetano

Service Advisor
4.9
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Nancy Miller, Service Advisor, World Subaru

Nancy Miller

Service Advisor
4.9
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Lou Zuluaga, Fixed Operation Director, World Subaru

Lou Zuluaga

Fixed Operation Director
4.9
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jessica Wenninger, Service BDC Manager, World Subaru

Jessica Wenninger

Service BDC Manager
4.9
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

Latest Reviews

September 02, 2018

"Great customer experience"

- TCbuzz

My review is specific to the service department. I have been getting my Subaru's serviced here for over 10 years and generally have no complaints. I have never experienced any functionality issues with my car after getting worked on and I have had some major work done on my cars over the years. Nancy and Lou are awesome and have both been there a while. They are very knowledgeable, personable, reasonable, and fair. All in all, no major complaints and will continue to get my car serviced here.

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Employees Worked With

Nancy Miller
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Lou Zuluaga
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

August 30, 2018

"Service dept"

- Johnb848

I brought my 2017 Outback in for an oil change. The express service feature was excellent. It's the shortest waiting time I ever experienced. The staff I dealt with were a pleasure and made me feel very confident that their work would be excellent I've never had a bad experience whenever I had to bring in my car for service. They make you feel like family that you're coming in to visit.

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Employees Worked With

Sam Spencer
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Alyssa M. Keating

May 18, 2018

"Service rip off"

- Subaru

I went in to have a tire replaced. I left with a $500 bill. The tires are insured and I was not charged. While inspecting my vehicle it appeared that the brakes were low. I was approached about new brakes and fuel injection service. I was quoted at $349 for the brakes, I assumed all 4 since nothing was mentioned about REAR BRAKES ONLY! WITHOUT MY PERMISSION the fuel injection service was performed for $130. I never agreed to this!! I was given a $25 discount because the labor was calculated incorrectly. $25 and a free oil change. At this point, I would never bring my car back for any type of service, please don't tell me you are giving me a $69 coupon for future service! Easy, Honest, Guaranteed, Convenient. No, no, like I will ever find out, and no! I AM NEARLY $500 in the hole for nothing. Bad news travels faster than good, and it starts here. Honest I don't think so! ***After the service manager Lou saw this review he contacted me right away. He refunded the cost of the service I did not request and offered to replace the front brakes free of charge to make up for the misunderstanding. He was polite and professional on the phone and followed up right away on my issue. Thank you Lou!

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Employees Worked With

Nina Bisozio
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Lou Zuluaga
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Isidro Avila

Service Center Photos & Amenities

  • After Hours Drop-Off
  • Authorized Parts Store
  • Cable TV
  • Customer Lounge Area
  • Drive-In Service
  • Free Coffee
  • Free Drinks
  • Free Loaner Cars
  • Free WiFi
  • Instant Financing
  • Pet Friendly
  • Shuttle Service
  • Television
  • Vending Machines
World Subaru, Tinton Falls, NJ, 07701