World Toyota

Crappy Service Department and Useless Warranry After waiting for 3 hours with a lock actuator that would fail intermittent, they reported back to me, that while it's an warranty item (which they di After waiting for 3 hours with a lock actuator that would fail intermittent, they reported back to me, that while it's an warranty item (which they didn't believe I had the warranty and had to dig out my paperwork to prove it - #getacomputersystem), I was informed that they could not replace the lock actuator (the thing that makes it lock and unlock with the key chain) until it completely fails to operate. So today here I stand waiting with a business colleague to unlock my door from his side because today it failed. I also left a message for the Manager on 7/21/17 before I wrote this review asking to call me before I wrote a bad review - and I never received a call. I will not do business with World Toyota again. I've purchased 2 cars from them, both new, within 2 days of each other. This is a 2016 4-Runner. Unacceptable service and disregard to my time and effort to try to resolve this. Still - it doesn't work all the time. More

Nice car for a fair price SELAM ISAA at World Toyota was courteous and professional. The paperwork process seemed slow but I don't think this was her fault. We ended up with th SELAM ISAA at World Toyota was courteous and professional. The paperwork process seemed slow but I don't think this was her fault. We ended up with the perfect first car for my daughter at a fair price. Thanks Selam!! More

Bad service It’s very bad service. Chit with people. They want anyhow any condition only money. If is they fault they don’t accept it. It’s disgusting service. It’s very bad service. Chit with people. They want anyhow any condition only money. If is they fault they don’t accept it. It’s disgusting service. More

Ehh - Pretty good. Good shop overall - there are some unresponsive sales folks. I’d give a 5 Star if there were more follow up after the sale, or simply return a call - Good shop overall - there are some unresponsive sales folks. I’d give a 5 Star if there were more follow up after the sale, or simply return a call - that would be good. Milton was very helpful and attentive. More

Sales manager's rudeness wasted my time Working with a very knowledgeable and professional sales representative, I zeroed-in on the car I wanted to buy, and the sales rep emailed a proposal Working with a very knowledgeable and professional sales representative, I zeroed-in on the car I wanted to buy, and the sales rep emailed a proposal that was close to what I determined was a good price. I drove to a scheduled appointment with my checkbook, and a sales manager kept me waiting for about 20 minutes and then tried to persuade me to get the same car with a different interior color. When I said that I was not flexible about the color and that I did not mind waiting to find or order the color I wanted he spun away angrily and left. While talking to the sales rep about ordering the exact car I wanted, the sales manager returned and angrily said he no longer would honor the price he previously had approved. No one should tolerate encountering a sales manager that rude, especially in a city with multiple Toyota dealerships. More

BUYER BE-WARE....BE CAREFUL AT WORLD TOYOTA PEACHTREE INDUST I BOUGHT A 2017 RAV-4... 5 MONTHS AGO.... JARREL JOY WAS MY SALESMAN....AND....JOHN CHOE IS HIS BOSS..... I REFEREED ANOTHER FRIEND TO THE DEALERSHIP I BOUGHT A 2017 RAV-4... 5 MONTHS AGO.... JARREL JOY WAS MY SALESMAN....AND....JOHN CHOE IS HIS BOSS..... I REFEREED ANOTHER FRIEND TO THE DEALERSHIP TO BUY A 2017 RAV-4...AND THEY PURCHASED ALSO...I WAS PROMISED A REFERRAL CHECK OF 100 DOLLARS....NOT A-LOT BUT STILL IT IS THE PRINCIPAL OF THE MATTER....AND SO FAR NOTHING BUT BROKEN PROMISES AND REALLY...I GUESS LIES...YES LIES HAVE BEEN GIVEN TO ME. IT HAS BEEN MONTHS AND NO CHECK YET.....MY MOTHER WANTED TO BUY A 2018 RAV-4 ALSO AND OF COARSE I'M NOT SENDING HER TO WORLD TOYOTA.SEVERAL OTHER FRIENDS HAVE ASKED ABOUT MY NEW CAR AND ALL I TOLD THEM WAS " DO NOT GO TO WORLD TOYOTA" THEY DO NOT DO WHAT THEY SAY THERE ARE GOING TO DO. I GAVE THEY AMPLE TIME TO CORRECT THE PROBLEM AND WEEKS AND WEEKS GO BY AND STILL NO CHECK. JARREL JOYE....AND JOHN CHOE SAID THEY WOULD RESOLVE THE MATTER...THEY ASKED FOR MY SOCIAL SECURITY NUMBER TWICE 2 MONTHS APART TRYING TO GET THE MONEY AND YET NO CHECK. I CALLED THE GENERAL MANAGER " MARK TAPOZZA" TWICE AND LEFT MESSAGES AND WENT UP TO THE DEALERSHIP TO TALK TO HIM AND OF COARSE HE COULDN'T TALK OR WAS TOO BUSY TO ADDRESS MY PROBLEMS.. BUYER BE- WARE OF THIS GROUP..WORLD TOYOTA ON PEACHTREE INDUSTRIAL.....THEY DO NOT DO WHAT THEY SAY THEY ARE GOING TO DO WHEN THEY SAY THEY ARE GOING TO DO IT !!! FOR- SURE !!! More

Great The service is excellent and Zeke was friendly and very accommodating. He was very attentive to taking care of me. He made sure the process was smooth The service is excellent and Zeke was friendly and very accommodating. He was very attentive to taking care of me. He made sure the process was smooth and painless. More

My experience Excellent service!! Customer service representative was courteous and knowledgeable. I would highly recommend this dealership if you want prompt, co Excellent service!! Customer service representative was courteous and knowledgeable. I would highly recommend this dealership if you want prompt, courteous service. Overall good experience for me. More

Horrible Service! I booked a appointment for 1:30p.m. and my car wasn’t touched until 1:50. Thank God I arrived at the service lot at 1:00p.m. because it would’ve taken I booked a appointment for 1:30p.m. and my car wasn’t touched until 1:50. Thank God I arrived at the service lot at 1:00p.m. because it would’ve taken longer. This is the second time this happened. Last time it set a appointment at 9:00 a.m. and waited a hour. The woman are rude that puts the signs on the car, but the inside employees are nice and answers all questions More

Incomplete service Unable to perform service on Toyota mini van. Waited for repair to be addressed but to no avail. Manger was supposed to contact but never did. Unable to perform service on Toyota mini van. Waited for repair to be addressed but to no avail. Manger was supposed to contact but never did. More